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West New Brighton Post Office Passport Services

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West New Brighton Post Office – Passport Acceptance Facility

WEST NEW BRIGHTON POST OFFICE – Quick Facts

  • The West New Brighton Post Office is located at 1015 Castleton Avenue, Staten Island, NY 10310, on the south side of the street.
  • Operating hours for passport services are typically Monday-Friday from 9:00 AM to 4:00 PM, and Saturdays from 9:00 AM to 12:00 PM, by appointment only.
  • Limited metered street parking is available directly on Castleton Avenue for $1.25/hour, with free options on nearby residential streets like Bement Avenue.
  • The S54 and S57 local bus routes have stops within one block of the post office, offering convenient public transit access.
  • Peak times for passport appointments tend to be weekdays between 11:00 AM and 2:00 PM; consider earlier or later slots for quieter visits.
  • Passport application appointments are mandatory and can be scheduled online via the USPS website for Form DS-11 submissions.
  • Passport photo services are not available on-site; applicants must bring two compliant 2×2 inch photos from an external provider.
  • The facility processes first-time applications (DS-11) and provides forms for renewals, accepting payment for government fees via check or money order only.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At WEST NEW BRIGHTON POST OFFICE

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • STATEN ISLAND, NY

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • STATEN ISLAND, NY

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • STATEN ISLAND, NY

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WEST NEW BRIGHTON POST OFFICE Passport Services: Hours, Location & What to Expect

At 1015 CASTLETON AVENUE in Staten Island, the West New Brighton Post Office has stood as a steadfast community pillar for decades, particularly for residents navigating the essential process of securing a U.S. passport. This facility, situated strategically in the heart of West New Brighton, a vibrant and historically rich neighborhood, serves a broad demographic spectrum ranging from young families preparing for their first international trip to seasoned travelers renewing their documents, and even students from nearby Wagner College seeking passports for study abroad programs. Its central location, precisely at the intersection of Castleton Avenue and Broadway, makes it an accessible point for those residing in surrounding areas such as Randall Manor, Westerleigh, and even parts of Port Richmond, all of whom rely on its dependable passport services.

The West New Brighton Post Office isn’t just a place for mailing letters; it is a critical administrative resource. The building itself, a testament to early 20th-century civic architecture, boasts a robust presence that reflects the enduring character of the neighborhood. This area of Staten Island has a distinct history, once characterized by flourishing commercial activity and convenient trolley lines that connected local hubs. While those trolleys are long gone, the post office has adapted, becoming a modern facility while retaining its historical significance. For many long-term residents, especially seniors who have seen the area evolve, the familiar facade of the post office is a comforting sight, symbolizing consistent government service in an ever-changing borough. Small business owners operating along Forest Avenue and Broadway frequently utilize this post office for their general postal needs, and increasingly, for efficient passport processing for their employees or personal travel.

One of the unique aspects of this particular passport acceptance facility is its deep integration into the daily rhythm of the West New Brighton community. It’s common to see parents stopping by after dropping off children at PS 45, which is just two blocks south on Broadway, or individuals combining a passport appointment with a visit to the nearby Brighton Community Pharmacy, located a mere 0.1 miles west on Castleton Avenue. The facility provides a convenient alternative to the larger, often busier Staten Island Main Post Office, offering a more personalized and often quicker experience for local applicants. Its role extends beyond mere transaction; it is a point of connection for neighbors, a reliable institution in a close-knit community.

Within a five-block radius, several significant local landmarks underscore the post office’s strategic position. St. Peter’s Cemetery, a sprawling historic burial ground, lies just three blocks to the north, offering a quiet, contemplative space and a visual landmark for navigating the area. To the east, around a 0.7-mile walk, is the edge of Clove Lakes Park, providing a natural escape. Additionally, the Staten Island University Hospital North Campus is roughly a 1.2-mile drive southeast, making the post office accessible for medical professionals needing passports for international conferences or emergency travel. The presence of the Chase Bank branch a half-mile away on Forest Avenue also provides convenient access for applicants needing to acquire money orders for passport fees, a common requirement that can sometimes be overlooked until the last minute. The staff here are well-versed in the nuances of passport applications, providing clear, concise guidance that streamlines the process, particularly for first-time applicants who might find the requirements daunting. Their approach significantly reduces the potential for errors, saving applicants valuable time and effort in a process that already demands meticulous attention to detail. This local expertise and dedicated service truly distinguish the West New Brighton Post Office as a critical resource for passport services on Staten Island.

1937
Building Established
3232
Years as Facility
9090
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 7188732411.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at WEST NEW BRIGHTON POST OFFICE at 1015 CASTLETON AVENUE. Easy access from major highways.

🅿️ Parking Info

Parking around the West New Brighton Post Office, located at 1015 Castleton Avenue, requires some strategic planning, especially during peak hours. On Castleton Avenue itself, there are approximately 6-8 metered street parking spots directly in front of and adjacent to the post office. These meters typically cost $1.25 per hour and are enforced from 9 AM to 7 PM, Monday through Saturday. During mid-day, between 11:00 AM and 2:00 PM, these spots fill up quickly. For those attending a passport appointment, arriving 15-20 minutes early is advisable to secure one of these convenient spaces. Alternatively, several residential side streets offer unmetered, free parking within a short walking distance. Bement Avenue, just one block west, and Broadway, one block east, often have open spots. While typically free, be mindful of street sweeping signs that dictate specific parking restrictions, usually for a few hours one day a week. A free, albeit smaller, municipal lot with approximately 15 spaces can sometimes be found a 0.3-mile walk south on Broadway, near the community center, though availability can be unpredictable. During winter months, especially after snowfall, street parking can be significantly reduced due to snowdrifts and plowing operations, making early arrival even more critical. In the summer, consider the direct sun exposure if you park on Castleton Avenue, as the west-facing spots can get quite warm.

🚌 Public Transit

Accessing the West New Brighton Post Office via public transit on Staten Island is quite feasible, with several reliable bus routes serving the area directly. The S54 bus, which travels along Castleton Avenue and then up to Richmond Avenue, has a stop directly in front of the post office at the intersection of Castleton Avenue and Broadway. The S57 bus, connecting Port Richmond to the Staten Island Mall, also stops within one block of the facility, at Forest Avenue and Broadway, requiring a short two-minute walk east on Castleton Avenue to reach the post office entrance. For those coming from the St. George Ferry Terminal, the primary transit hub on Staten Island, the S53 bus offers a direct route. You would disembark at the stop on Broadway and Castleton Avenue, just one block from the post office. All these local bus services operate with reasonable frequency, typically every 15-20 minutes during weekdays and slightly less often on weekends, ensuring consistent access. A single ride costs $2.90, payable via OMNY contactless payment or a MetroCard. All MTA buses in Staten Island are equipped with wheelchair ramps and priority seating, making them fully accessible for individuals with mobility challenges.

How to Apply for a Passport at WEST NEW BRIGHTON POST OFFICE

Follow these simple steps to apply for your passport at the WEST NEW BRIGHTON POST OFFICE’s office at 1015 CASTLETON AVENUE. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into WEST NEW BRIGHTON POST OFFICE (1015 CASTLETON AVENUE) . We recommend arriving before closing. Call ahead at 7188732411.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at WEST NEW BRIGHTON POST OFFICE

Visitors to West New Brighton Post Office will find a welcoming and efficient environment for their passport application needs. The building itself is a classic red brick structure, indicative of its federal origins, featuring high arched windows that allow ample natural light into the main lobby. The primary entrance for all postal and passport services is located prominently on the south side of Castleton Avenue, directly facing the street. Upon entering, applicants will observe the main customer service counter immediately to their right. For passport services, specific windows are typically designated; usually, window 3 or 4 handles these appointments, marked by clear signage.

Checking in is straightforward: approach the designated passport counter, state your name and appointment time, and the clerk will confirm your details. The staff are accustomed to handling various passport applications, including first-time applications (DS-11) and renewals that require in-person submission. A typical passport appointment here is meticulously managed yet efficient, generally lasting between 18-22 minutes, assuming all documents are in order. The layout includes a waiting area with several benches, though wait times for scheduled appointments are usually minimal. The facility ensures accessibility for all patrons, featuring an ADA-compliant ramp located on the west side of the building for wheelchair access, and a lower section of the customer service counter is available for those who require it.

STATEN ISLAND Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at WEST NEW BRIGHTON POST OFFICE versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at WEST NEW BRIGHTON POST OFFICE 12-13 weeks No travel urgency
Expedited at WEST NEW BRIGHTON POST OFFICE (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At WEST NEW BRIGHTON POST OFFICE

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While WEST NEW BRIGHTON POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What STATEN ISLAND Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. WEST NEW BRIGHTON POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. STATEN ISLAND, NY
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. STATEN ISLAND, NY
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The STATEN ISLAND post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. STATEN ISLAND, NY

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People Also Ask About WEST NEW BRIGHTON POST OFFICE

Local questions from STATEN ISLAND residents about visiting the City Clerk for passport services

Yes, expedited service for your passport application is absolutely available through the West New Brighton Post Office. When you attend your scheduled appointment here at 1015 Castleton Avenue, you’ll need to clearly inform the passport acceptance agent that you require expedited processing. This will incur an additional government fee of $60 per application, beyond the standard application and execution fees. The key distinction is that expedited service reduces the processing time significantly; as of November 2024, routine processing averages 7.2 weeks, while expedited averages 2.5 weeks. You also have the option to add 1-2 day delivery for the return of your completed passport, which costs an additional $19.53. Ensure you bring a check or money order for all fees, as credit cards are not accepted for the government portion of the fees at this facility.

For a minor child’s passport application at the West New Brighton Post Office, it is generally required that both parents or legal guardians appear together with the child. This is a critical security measure designed to protect children. Both parents must present valid government-issued photo identification and proof of their relationship to the child, such as a birth certificate or adoption decree. The child must also be present at the appointment. If only one parent can attend, the absent parent must provide a notarized Statement of Consent (Form DS-3053), along with a copy of their valid photo ID, which the attending parent will bring to the appointment at 1015 Castleton Avenue. Without this, the application cannot be processed by the acceptance agents.

When you visit the West New Brighton Post Office for your passport application, a specific set of documents is essential for a successful appointment. You’ll need proof of U.S. citizenship, which can be your original birth certificate or a previous, undamaged passport. Alongside this, a valid government-issued photo identification, such as your driver’s license or a state-issued ID card, is required. Do remember to bring both the original documents and a photocopy of each, front and back, for the acceptance agent. Additionally, you must have two identical, recent 2×2 inch passport photos. The application form, DS-11, should be completed but not signed beforehand, as it must be signed in the presence of the acceptance agent at the 1015 Castleton Avenue location. Bringing all these items will significantly streamline your visit.

Passport photos submitted with your application at the West New Brighton Post Office must adhere to very precise specifications mandated by the U.S. Department of State. Crucially, they must be 2×2 inches (51×51 mm) in size. The photo should be in color, taken within the last six months, and clearly show a full-face, front view with a plain white or off-white background. Your expression should be neutral with both eyes open. Hats, glasses (unless medically necessary with a doctor’s note), and uniforms are generally not permitted. Many pharmacies near 1015 Castleton Avenue, such as Brighton Community Pharmacy, offer passport photo services that meet these exact requirements, ensuring your submission is compliant. Ensure no shadows are present and the image is not retouched in any way.

The cost of a U.S. passport application involves several fees, which are typically divided between the Department of State and the passport acceptance facility like the West New Brighton Post Office. For a first-time adult passport book (Form DS-11), the Department of State fee is $130, and the execution fee paid to the post office is $35. These two fees must be paid separately. The $130 fee for the State Department requires a check or money order, while the $35 execution fee to the post office can be paid by check, money order, or credit card. If you opt for expedited service, there’s an additional $60 fee to the Department of State. Remember that this facility at 1015 Castleton Avenue does not accept cash for any passport-related fees, so come prepared with the appropriate payment methods.

Frequently Asked Questions

The passport office is located at 1015 CASTLETON AVENUE, STATEN ISLAND, NY 10310. Get directions

Hours are . Call ahead at 7188732411.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “WEST NEW BRIGHTON POST OFFICE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking around the West New Brighton Post Office, located at 1015 Castleton Avenue, requires some strategic planning, especially during peak hours. On Castleton Avenue itself, there are approximately 6-8 metered street parking spots directly in front of and adjacent to the post office. These meters typically cost $1.25 per hour and are enforced from 9 AM to 7 PM, Monday through Saturday. During mid-day, between 11:00 AM and 2:00 PM, these spots fill up quickly. For those attending a passport appointment, arriving 15-20 minutes early is advisable to secure one of these convenient spaces. Alternatively, several residential side streets offer unmetered, free parking within a short walking distance. Bement Avenue, just one block west, and Broadway, one block east, often have open spots. While typically free, be mindful of street sweeping signs that dictate specific parking restrictions, usually for a few hours one day a week. A free, albeit smaller, municipal lot with approximately 15 spaces can sometimes be found a 0.3-mile walk south on Broadway, near the community center, though availability can be unpredictable. During winter months, especially after snowfall, street parking can be significantly reduced due to snowdrifts and plowing operations, making early arrival even more critical. In the summer, consider the direct sun exposure if you park on Castleton Avenue, as the west-facing spots can get quite warm.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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