Customer Reviews & Ratings

I had a last-minute family emergency that required international travel in less than a week. I was panicking because my passport had expired 6 months ago. PassportsAndVisas.com was an absolute lifesaver! I submitted my application on Monday morning, they walked me through every step, caught two errors in my photos that would have caused delays, and I had my new passport in hand Thursday afternoon. The real-time tracking gave me peace of mind, and my account manager Sarah called me personally to confirm everything was on track. Worth every penny—I would have missed my flight otherwise!

I initially tried to renew my passport myself through the government website. After 3 hours of confusing forms, unclear photo requirements, and trying to figure out which documents I needed, I gave up and called PassportsAndVisas.com. BEST DECISION EVER. They handled everything—took me 15 minutes to complete their simple online form, they reviewed my documents with AI to catch any issues, and explained exactly what I needed. Got my passport in 5 days vs the 8-11 weeks it would have taken DIY. The $249 fee was absolutely worth my time and sanity. No stress, no confusion, just professional service start to finish.

This was my first time getting a passport and I was completely overwhelmed by the process. PassportsAndVisas.com made it incredibly simple. Their website walked me through every requirement, their AI system told me my photos were acceptable (I was worried they wouldn’t be), and they even helped me understand which citizenship documents I needed. My account manager was patient with all my questions and kept me updated throughout. Got my passport in 6 days and now I’m ready for my honeymoon in Italy! Highly recommend if you want expert guidance—they know exactly what the State Department requires.

The service itself was great—got my passport renewed in exactly 7 days as promised, no issues whatsoever. The online process was smooth and tracking was helpful. My only complaint is the pricing felt a bit steep at $299 plus government fees. I understand you’re paying for speed and convenience, but wish it was more transparent upfront about all the costs. That said, if you need your passport fast and don’t want to deal with government bureaucracy, they absolutely deliver on their promises. Would use again if I’m in a time crunch.

Getting passports for both my kids (ages 3 and 7) was so much easier than I anticipated thanks to PassportsAndVisas.com. They clearly explained the requirements for children’s passports, helped us understand the consent forms both parents need to sign, and even gave us tips for getting acceptable photos of a wiggly 3-year-old! The AI system verified everything was correct before submission, which gave me confidence we wouldn’t face any delays. Both passports arrived in 5 days. The customer service team was incredibly patient with all my parenting questions. Family vacation to Mexico here we come!