Passports and Visas.com Terms and Conditions
Your acknowledgement of the terms and conditions herein signifies that you understand the following:
Passports and Visas.com makes every effort to provide our customers with accurate, timely information on obtaining a passport or visa that you may required for your trip, However; please be aware that Passports and Visas.com does not warrant any information that we provide verbally or published on our website.
The issuance of a passport or visa is entirely at the discretion of the issuing Embassy or State Department. Passports and Visas.com makes no guarantees that any issuing authority will issue any document in a timely manner and our fees are only for taking reasonable action relating to fostering the issuance of the said visa or passport. As such, we do not recommend the purchase of non-refundable tickets when the issuance of a visa or passport is required unless all documents required are already secured. You understand that you are solely responsible for the completeness and accuracy of the application to the Agency that issues your passport or visa.
By sending your documents to us for processing, you accept all of the requirements, restrictions and limitations on liability set forth herein and specifically agree and confirm that neither Passports and Visas.com nor your travel agency shall be liable to you for any failure to comply with the necessary requirements for your travel, for the action or inaction of any government body and/or for the perfornace by any third party delivery company. At all times and under all circumstances, Passports and Visas.com's total liability to you for any and all claims, causes of action, liabilities and damages of any kind shall not, in any circumstance or for any reason, exceed the lesser of the fees paid by you to us or $500. In no event shall Passports and Visas.com be liable to you for any indirect, special, consequential or incidental losses or damages, including, without limitation, lost profits, purchase of new airline tickets or for punitive damages, and that your sole and exclusive remedy against Passports and Visas.com for damages in connection with the failure to obtain a requested passport or visa in a timely manner shall be the return of the Passports and Visas.com service fee actually paid by your or $500 whichever is less.
You understand and agree that if you cancel within 24 hours of placing an order, you may request a refund of your purchase, subject to a $50 cancellation fee which is non-refundable. If you cancel anytime after 24 hours, you will be held responsible for the full amount of your expediting fee because your order requires us to reserve limited capacity on your behalf.