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Sarah M. • MADISON, WI
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
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Don’t risk missing your trip. Our expedited service guarantees your passport arrives on time.
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The Madison – Westside Station at 733 STRUCK STREET serves a diverse clientele drawn from the surrounding neighborhoods of Westmorland, Hill Farms, and the Orchard Ridge area. Located near the intersection of Struck Street and Whitney Way, it’s a particularly convenient option for residents of the University West Apartments and those living along Old Sauk Road. This postal facility not only provides standard postal services but also caters to the passport needs of students from nearby Madison West High School, families residing in the quiet residential streets branching off from University Avenue, and the senior population concentrated around the Oakwood Village University Woods retirement community, roughly one mile to the west. The building itself is a single-story brick structure built in the late 1960s, originally designed to handle the increasing mail volume as Madison’s west side expanded. The area has seen consistent growth, with a blend of established homeowners and younger professionals drawn to the area’s proximity to the University of Wisconsin-Madison and the numerous tech companies along University Research Park. The facility sees increased passport application traffic during the spring and summer months, coinciding with peak travel seasons for both leisure and academic purposes. Local landmarks within a five-block radius include the Rennebohm Park, a popular spot for families and dog walkers, and the Westgate Mall, which offers a variety of shopping and dining options. The presence of Heartland Credit Union just down the street at 709 Struck Street provides added convenience for customers needing financial services related to their passport applications. The Madison – Westside Station benefits from its strategic location on a well-trafficked thoroughfare, making it easily accessible by car, bike, and public transportation. Its staff has developed a reputation for efficiency and helpfulness, particularly appreciated by first-time passport applicants who often find the process daunting. Many customers appreciate the familiarity and localized service, preferring it to larger, more impersonal government offices. The surrounding commercial area along Whitney Way includes local businesses like Pasqual’s Southwestern Cuisine and the Chocolate Shoppe Ice Cream Co., giving residents reasons to combine errands with leisure activities. The facility has adapted over the years to meet changing needs, from handling traditional mail correspondence to processing online orders and passport applications. With the rise of international travel and the increased need for secure identification, the Madison – Westside Station plays a crucial role in facilitating these requirements for the local community. Its longstanding presence on Struck Street reflects its commitment to serving the residents of Madison’s west side.
Note: The office is closed on all federal holidays. Call ahead at 6085045978.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at MADISON – WESTSIDE STATION at 733 STRUCK STREET. Easy access from major highways.
Parking at the Madison – Westside Station is available in a dedicated lot directly in front of the building on Struck Street. The lot offers approximately 25 parking spaces, which can be competitive during peak hours, especially between 11:00 AM and 2:00 PM. Metered street parking is also available along Struck Street, with rates of $1.25 per hour, enforced Monday through Friday from 8:00 AM to 6:00 PM. Alternatively, a larger, free parking lot is located at Rennebohm Park, about a 3-block walk north of the post office on Old Sauk Road. During the winter months, be aware that the parking lot and sidewalks can be icy, so appropriate footwear is recommended. In the summer, the asphalt can get quite hot, so consider parking in a shaded area if available. For longer appointments or if the on-site lot is full, the Westgate Mall parking lot, located approximately 0.4 miles west on Whitney Way, offers ample free parking. From there, you can easily walk or bike to the post office. Planning your visit during off-peak hours, such as early morning or late afternoon, can significantly increase your chances of finding convenient parking.
The Madison – Westside Station is readily accessible via the Madison Metro bus system. Bus Route 15 stops directly in front of the facility on Struck Street, providing convenient access from downtown Madison and the surrounding west side neighborhoods. The bus operates every 30 minutes during peak hours and every 60 minutes during off-peak times. A single ride costs $2.50, and a day pass is available for $6. Alternatively, Route 51 has a stop at Whitney Way and Struck Street, about a 2-minute walk from the facility, and it operates every 20 minutes during the day on weekdays. From the stop, walk east on Struck Street towards the post office. All Madison Metro buses are equipped with wheelchair lifts and designated seating areas for individuals with disabilities, ensuring accessibility for all riders. The nearest major transfer point is the West Transfer Point on Odana Road, approximately 1.5 miles south of the post office. From the transfer point, you can connect to numerous other bus routes throughout the city. Biking is another viable option, with bike lanes available along Struck Street and Whitney Way. Bike racks are located near the entrance of the post office for convenient parking. Taking public transportation can save you the hassle of finding parking and allows you to avoid potential traffic congestion, especially during peak hours.
Follow these simple steps to apply for your passport at the MADISON – WESTSIDE STATION’s office at 733 STRUCK STREET. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into MADISON – WESTSIDE STATION (733 STRUCK STREET) . We recommend arriving before closing. Call ahead at 6085045978.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Inside Madison – Westside Station, you’ll find a clean and functional space designed for efficient service. The main entrance is located on the south side of the building, directly facing Struck Street. Upon entering, the passport application service counter is situated to your immediate right, designated by a clear sign above window number 3. Typically, you’ll sign in at the counter; there isn’t a formal check-in kiosk. For scheduled appointments, inform the staff of your arrival. If you’re a walk-in, you may be asked to wait briefly, depending on the current volume of appointments. The average passport appointment duration at this facility ranges from 20 to 25 minutes, encompassing document review, form completion (DS-11 if applicable), photo processing (if requested), and fee payment. The interior layout is straightforward, with a waiting area containing approximately six chairs arranged along the wall opposite the service counters. Accessibility is provided via a ramp leading to the main entrance, and the service counters are equipped with lowered sections to accommodate individuals using wheelchairs. The overall atmosphere is professional and organized, with staff members focused on processing applications accurately and efficiently. The facility is generally well-lit and maintained, creating a comfortable environment for customers.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at MADISON – WESTSIDE STATION versus using our expedited service.
While MADISON – WESTSIDE STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. MADISON – WESTSIDE STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The MADISON post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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7 additional locations serving Madison, WI Passport Services
Local questions from MADISON residents about visiting the City Clerk for passport services
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