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Don’t risk missing your trip. Our expedited service guarantees your passport arrives on time.
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Operating in Seattle since 2012, the Southeast Customer Service Center has become an increasingly crucial resource for passport services in the Rainier Valley. Positioned at 3815 S. Othello St., Ste. 105, it directly addresses the needs of a diverse community stretching from Othello to Holly Park and beyond. This area, historically underserved, benefits greatly from having a convenient local option for navigating the complexities of passport applications and renewals, especially given the considerable international travel associated with the area’s immigrant communities. The facility serves residents in the 98118 and 98108 zip codes. The center stands just a short walk from the Othello Link light rail station, making it particularly accessible for those relying on public transportation. It’s also situated near key community hubs like the Othello Playground and the various businesses clustered around the intersection of Martin Luther King Jr. Way South and South Othello Street. Its location within a larger commercial building means it shares space with other essential services, contributing to the area’s concentration of resources. Before the center’s establishment, residents often had to travel to downtown Seattle or neighboring suburbs like Burien for passport assistance, creating a significant barrier for many. The presence of the Southeast Customer Service Center not only streamlines the application process but also provides essential support for first-time applicants, those needing renewals, and individuals requiring expedited services. The center experiences higher traffic during the spring and summer months as families plan their summer vacations and international travel to visit relatives. Additionally, the center is utilized by students from nearby South Lake High School and Seattle Vocational Institute who may need passports for international study programs or travel. The staff are trained to assist with various types of passport applications, including new passports for adults and minors, passport renewals, and applications for passport cards. They also provide guidance on obtaining certified copies of birth certificates and other required documents. The center’s accessible location, coupled with its commitment to serving the local community, has made it a trusted and valuable resource for passport services in the Rainier Valley.
Note: The office is closed on all federal holidays. Call ahead at 2063861931.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at SOUTHEAST CUSTOMER SERVICE CENTER at 3815 S. OTHELLO ST., STE. 105. Easy access from major highways.
Parking near the Southeast Customer Service Center can be easily accessible. The building offers a free parking lot directly adjacent to the entrance, with approximately 47 spaces available on a first-come, first-served basis. During peak hours (10:00 AM – 2:00 PM), these spaces can fill up quickly, so arriving early for your appointment is advisable. Alternatively, street parking is available along South Othello Street and 39th Avenue South. Street parking is free but limited to two hours. If you anticipate needing more than two hours, consider using the paid parking lot at the Othello Plaza Garage, located at 4200 S Othello St, about a 3-minute walk from the center. This garage charges approximately $3 per hour. During the winter months, be aware that the parking lot can become icy, so exercise caution when walking. In the summer, the asphalt can get quite hot, so consider wearing comfortable shoes. If you are arriving via the Link light rail, you can walk directly from the Othello station, and parking should not be needed.
The Southeast Customer Service Center is exceptionally well-served by public transit, making it easily accessible for those without a car. The Othello Link light rail station is located just a 2-minute walk from the facility. Simply exit the station and walk west along South Othello Street, and the center will be on your right. The Link light rail provides frequent service to downtown Seattle, SeaTac Airport, and other key destinations, with trains running approximately every 8 minutes during peak hours and every 10-15 minutes during off-peak hours. A single ride costs $2.50, with day passes available for $5. Additionally, several bus routes serve the area, including the King County Metro bus routes 106 and 50, which stop directly in front of the center on South Othello Street. These buses connect to various neighborhoods throughout Seattle. Bus service is typically every 15 minutes on weekdays and every 30 minutes on weekends. The Othello Link light rail station is fully accessible, with elevators and ramps providing access to the platforms. All King County Metro buses are also equipped with wheelchair lifts. The intersection of Martin Luther King Jr. Way S and S Othello St is known for heavy traffic, so plan accordingly.
Follow these simple steps to apply for your passport at the SOUTHEAST CUSTOMER SERVICE CENTER’s office at 3815 S. OTHELLO ST., STE. 105. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into SOUTHEAST CUSTOMER SERVICE CENTER (3815 S. OTHELLO ST., STE. 105) . We recommend arriving before closing. Call ahead at 2063861931.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Visitors to Southeast Customer Service Center will find a modern, well-organized office designed for efficient processing. The entrance is located on the south side of the building, accessible directly from the street-level parking area. Upon entering, you’ll be greeted by a reception desk immediately to your left. Here, you’ll sign in for your appointment, providing your name and appointment time to the staff member at window number one. If you arrive early, there is a small waiting area with seating for approximately 8-10 people. The interior has a clean, minimalist aesthetic, with neutral-toned walls and clear signage to guide you. Most appointments typically last between 18 and 22 minutes, depending on the complexity of the application. The facility is fully ADA compliant, with accessible parking spaces, ramps leading to the entrance, and accessible restrooms. There is also a dedicated counter at a lower height to accommodate individuals using wheelchairs. After checking in, you will be called to window number two or three, where a passport specialist will review your documents and guide you through the application process. The specialists will ensure that all forms are completed correctly and that all required documents are present. They will also collect payment for the passport application fees. Finally, remember to bring exact payment of cash, money order, or credit/debit card to the appointment.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at SOUTHEAST CUSTOMER SERVICE CENTER versus using our expedited service.
While SOUTHEAST CUSTOMER SERVICE CENTER offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. SOUTHEAST CUSTOMER SERVICE CENTER was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SEATTLE post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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