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At 419 RUTHERFORD AVE NE in Roanoke, the Roanoke Post Office serves as a key passport application acceptance facility for residents of the Gainsboro neighborhood and beyond. Situated near the intersection of RUTHERFORD AVE NE and ORANGE AVE NE, the post office sees a steady stream of applicants, particularly during peak travel seasons like spring break and summer. The clientele reflects the diverse population of Northeast Roanoke, including families from the nearby Lincoln Terrace apartments, students from Virginia Western Community College accessing the #3 bus route along RUTHERFORD AVE NE, and older adults residing in the surrounding historic homes. Many first-time passport applicants, along with those needing renewals or child passports, utilize this location due to its convenient access and established reputation within the community. Originally constructed in 1968, the building itself is a classic example of mid-century modern architecture, featuring large windows and a prominent brick facade, and sits a mere three blocks west of the Roanoke Fire EMS Training Center, a significant landmark in the area. The facility is within walking distance of the vibrant business district along 5th Street NE, home to local businesses like H&C Coffee Company, adding to its accessibility for those combining errands. The proximity to the Interstate 581 interchange also makes it easily reachable for residents of Salem and Vinton who may prefer this location to other passport acceptance facilities due to familiarity or scheduling availability. It’s a central point for many in the local area, often visited in conjunction with other errands at the nearby Food Lion on Williamson Road, ensuring the Roanoke Post Office remains a vital community resource. Many residents also coordinate their passport appointments with banking errands at the nearby Pinnacle Financial Partners on Campbell Avenue, further highlighting its integration within the local business ecosystem. The area surrounding the post office has a rich history, dating back to the early 20th century when it was a hub for railway workers. The nearby Gainsboro branch of the Roanoke Public Library system provides valuable support to residents preparing their passport applications, offering free access to computers and internet. The Roanoke Post Office, therefore, isn’t just a place to process paperwork; it’s an integral part of the fabric of Northeast Roanoke, serving its residents with essential services and contributing to the community’s overall well-being. The post office also manages mail delivery for the 24012 zip code, which encompasses a diverse range of residential and commercial properties along Orange Avenue and Williamson Road, adding another layer to its local significance. Specifically, the facility sees an increase in passport applications leading up to the annual Local Colors festival in downtown Roanoke each May, where many residents showcase their cultural heritage, demonstrating the post office’s connection to the community’s vibrant social life. Staff members often provide guidance on obtaining certified copies of birth certificates from the Roanoke City Clerk’s office, located at 215 Church Avenue SW, for those who need replacements, showing commitment to assisting customers throughout the entire process. Regular passport applicants have also noted the convenience of the nearby FedEx location on Williamson Road for shipping supporting documents or receiving their newly issued passports securely. This interconnected network of resources illustrates the role of the Roanoke Post Office in facilitating efficient and accessible passport services for the city’s residents.
Note: The office is closed on all federal holidays. Call ahead at 5409858802.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at ROANOKE POST OFFICE at 419 RUTHERFORD AVE NE. Easy access from major highways.
Parking at the Roanoke Post Office can be challenging, especially during peak hours between 11:00 AM and 2:00 PM. There’s a small, free parking lot directly in front of the building on RUTHERFORD AVE NE, offering approximately 15 spaces. However, these spots fill up quickly. Alternatively, street parking is available on RUTHERFORD AVE NE and the adjacent streets, such as GILMER AVE NE, but be mindful of parking restrictions. Most street parking is metered, costing $1.00 per hour, with a two-hour limit enforced Monday through Friday from 8:00 AM to 6:00 PM. For longer appointments, consider parking in the Gainsboro Garage at 101 Patton Avenue NE, about 3 blocks west of the post office. Rates there are $2 per hour, with a daily maximum of $10. During the summer months, the asphalt in the surface lot can become extremely hot, so be cautious when handling documents left in your car. In the winter, ice and snow accumulation can make walking from the Gainsboro Garage a bit treacherous; wear appropriate footwear. If possible, arrive 15-20 minutes early to allow ample time to find parking and avoid rushing your appointment. During peak times, consider having someone drop you off to avoid the hassle of finding a parking spot.
The Roanoke Post Office is readily accessible via public transportation. The Valley Metro Bus route #42 makes a stop directly in front of the post office on RUTHERFORD AVE NE. Additionally, routes #15 and #21 stop within a two-block radius at the intersection of RUTHERFORD AVE NE and ORANGE AVE NE. Bus service operates every 30 minutes on weekdays and every hour on weekends. A single ride costs $1.75, and a day pass is available for $4.00, payable in cash or via the Valley Metro Go! mobile app. The nearest transfer hub is the Campbell Court Transportation Center, located approximately 1 mile south of the post office at 101 Salem Avenue SW. From there, you can connect to other bus routes serving various parts of Roanoke. All Valley Metro buses are equipped with wheelchair lifts, and priority seating is available for seniors and individuals with disabilities. The bus stop in front of the post office is also wheelchair accessible. For those traveling from outlying areas, the Smartway bus service, which connects Roanoke to Blacksburg and the New River Valley, makes a stop at the Campbell Court Transportation Center. From there, you can transfer to the #42 bus to reach the post office. Be sure to check the Valley Metro website or app for the most up-to-date schedules and route information. The Valley Metro information line at (540) 982-2222 can also provide real-time assistance with trip planning.
Follow these simple steps to apply for your passport at the ROANOKE POST OFFICE’s office at 419 RUTHERFORD AVE NE. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into ROANOKE POST OFFICE (419 RUTHERFORD AVE NE) . We recommend arriving before closing. Call ahead at 5409858802.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
The passport application process at Roanoke Post Office starts with entering through the main doors facing RUTHERFORD AVE NE. The entrance is easily identifiable by the large USPS logo above the doorway. Immediately upon entering, proceed to the service counter on the right-hand side. A greeter, typically stationed at window #3, will verify your appointment time and the completeness of your application documents. On average, a passport appointment lasts between 20-25 minutes, depending on the complexity of the application and the volume of customers. The interior of the post office is well-lit and features a classic, functional design. Benches are available for seating while waiting. The passport service area is clearly marked with signage. The facility includes wheelchair accessibility, with ramps leading to the entrance and accessible restrooms available for public use. If you arrive more than 15 minutes before your scheduled appointment, you may be asked to wait outside the designated passport service area. Keep in mind that passport photo services are also available at window #1 for an additional fee of $15, payable by cash or money order. The general atmosphere is usually calm and efficient, particularly during off-peak hours. Customers requiring assistance with forms can often find help from the postal workers at the information kiosk near the center of the lobby. Be prepared to present your appointment confirmation, either printed or digitally on your smartphone, to expedite the check-in process.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at ROANOKE POST OFFICE versus using our expedited service.
While ROANOKE POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. ROANOKE POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The ROANOKE post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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Local questions from ROANOKE residents about visiting the City Clerk for passport services
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