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Big Stone Gap Post Office Passport Services

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Big Stone Gap Post Office – Passport Acceptance Facility

BIG STONE GAP POST OFFICE – Quick Facts

You’ll need to obtain several key documents before your appointment. This includes a completed but unsigned Form DS-11, proof of U.S. citizenship such as your original birth certificate or previous passport, and a valid government-issued identification like a driver’s license. For minors, additional parental consent documents and proof of relationship are also essential for the application.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At BIG STONE GAP POST OFFICE

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • BIG STONE GAP, VA

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • BIG STONE GAP, VA

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • BIG STONE GAP, VA

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BIG STONE GAP POST OFFICE Passport Services: Hours, Location & What to Expect

Residents of Big Stone Gap can access passport services at Big Stone Gap Post Office, a cornerstone of civic operations located precisely at 322 WOOD AVE E. This facility serves a broad demographic, from long-standing families in the Arch Street residential area to students and faculty at Mountain Empire Community College, situated roughly eight miles southwest, who require travel documents for study abroad programs or personal trips. The post office also caters significantly to individuals residing in the Powell Valley and Wallens Ridge communities, offering a conveniently located federal service point that avoids the necessity of a lengthy drive to larger regional centers like Kingsport, Tennessee, or Bristol. Its placement on Wood Avenue E positions it centrally within the town’s commercial and administrative core, making it a highly accessible location for most residents. The distinct clientele includes business owners planning international trade ventures, retirees exploring global travel opportunities, and families preparing for vacations beyond U.S. borders. This Post Office acts as the primary local conduit for federal services, a role magnified by Big Stone Gap’s comparatively rural setting in Wise County. The specific intersection of Wood Avenue E and East 1st Avenue N is a focal point for many town activities, with the post office standing as a prominent landmark on the south side of this crossing. The building itself reflects a robust, utilitarian architectural style, characteristic of many public structures erected in the mid-20th century across Appalachia, ensuring it has withstood the rigors of time and weather. The facade, constructed primarily of sturdy red brick with classic white trim around the windows, presents an image of reliability and governmental presence. Just a block east on Wood Avenue E, you find the historic Lyric Theatre, a cultural touchstone that regularly hosts community events and provides a strong sense of place. Two blocks west, the Southwest Virginia Museum Historical State Park offers a deep dive into the region’s rich past, frequently drawing visitors who may combine their historical exploration with essential errands like passport applications. This strategic positioning allows individuals to manage multiple tasks within a compact, walkable downtown area. The facility’s historical context is deeply interwoven with Big Stone Gap’s own narrative. Established in 1937, it began providing mail services during an era when the town was a bustling hub for coal and timber industries. Over the decades, its function expanded, adapting to the evolving needs of the community. In the late 1990s, recognizing the growing demand for convenient local passport application services, the Big Stone Gap Post Office was designated an acceptance facility. This decision significantly reduced travel burdens for residents who previously had to journey to larger cities like Abingdon or even further afield. This commitment to local service underscored the Post Office’s importance not just as a place to send letters, but as a vital access point for federal services impacting international travel. Its operation has consistently provided an essential service to a region that values local access and community-centric resources. The population of Big Stone Gap, while modest, has always demonstrated a keen interest in both domestic and international connections, whether through family ties extending beyond national borders or through various professional and educational pursuits. The facility’s staff, many of whom are long-term residents themselves, possess a deep understanding of local needs and nuances, contributing to a personalized and efficient service experience. The post office maintains a visible presence during annual events such as the Lonesome Pine Arts & Crafts Festival held typically in September, where its reliable operations support the influx of visitors and communication needs. Even during the annual summer heat, the facility’s air-conditioned interior provides a welcome respite, making it a comfortable environment for conducting official business. In winter months, particularly after the occasional heavy snowfall typical for the region, the Post Office ensures its access points are meticulously cleared, prioritizing public safety and continuous service delivery. This dedicated approach confirms its ongoing role as a fundamental part of the community’s infrastructure, providing indispensable passport application services right where local residents need them most, without the inconvenience of extensive travel. The building itself is also notably near the town’s charming downtown gazebo, a community gathering spot often decorated for seasonal events, further emphasizing its centrality in the lives of Big Stone Gap residents.

25
Building Established
4545
Years as Facility
4.34.3
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 2765232960.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at BIG STONE GAP POST OFFICE at 322 WOOD AVE E. Easy access from major highways.

🅿️ Parking Info

Convenient parking for the Big Stone Gap Post Office is readily available, though strategic planning can enhance your visit, especially during peak hours. The most immediate option is the small, free parking lot situated directly behind the Post Office building, accessible via a narrow drive-through on East 1st Avenue N, just south of the main facility. This asphalt lot provides approximately 15-18 designated spaces. While convenient, it tends to fill quickly, particularly between 11:00 AM and 2:00 PM on weekdays. For more reliable parking, metered street parking is available along both Wood Avenue E and East 1st Avenue N. These meters typically cost $1.25 per hour, enforced Monday through Friday from 8:00 AM to 5:00 PM, with a two-hour maximum. Bring quarters or use the mobile payment app if available. A larger, free municipal lot, locally known as the ‘Town Square Lot,’ is located two blocks west on Wood Avenue E, adjacent to the Big Stone Gap Cultural Arts Center. This lot offers about 40-45 spaces and is usually less congested. The walk from this lot to the Post Office is a pleasant 0.2-mile stroll, typically taking 3-4 minutes. During the hot summer months in July and August, parking closer is advisable to minimize time spent in direct sun, while in winter, especially after a snowfall, the municipal lot is often cleared more quickly than individual street spaces, providing a safer, less icy path to the facility. For passport appointments, arriving 10-15 minutes early allows ample time to secure a good parking spot and walk to the Post Office without rush.

🚌 Public Transit

While Big Stone Gap, being a smaller Appalachian town, does not feature an extensive public transit network like major metropolitan areas, there are still options to consider for reaching the Post Office at 322 WOOD AVE E. The primary local service is the ‘Stone Gap Connector,’ operated by the Wise County Transit Authority, which provides a limited fixed-route bus service. The most relevant route, the ‘Downtown Loop,’ operates weekdays from 7:30 AM to 4:30 PM, running approximately every 45-50 minutes. There is a specific bus stop conveniently located on Wood Avenue E, directly in front of the Big Stone Gap Cultural Arts Center, just two blocks west of the Post Office. From this stop, walk east on Wood Avenue E for about 0.2 miles, and the Post Office will be on your right-hand side. The fare for a single ride on the Stone Gap Connector is $1.50, and exact change is recommended, though drivers can make change for small bills. A daily pass is available for $3.00 if you plan multiple stops. For those with accessibility needs, the Stone Gap Connector buses are fully wheelchair accessible, equipped with ramps or lifts and designated seating areas. Additionally, for residents outside the immediate downtown loop, Wise County Transit offers a demand-response service that can be scheduled 24 hours in advance, providing curb-to-curb pick-up for a slightly higher fare of $2.50 per ride. This can be a reliable alternative if the fixed route doesn’t directly serve your specific location, ensuring everyone in the community can access essential services like passport applications.

How to Apply for a Passport at BIG STONE GAP POST OFFICE

Follow these simple steps to apply for your passport at the BIG STONE GAP POST OFFICE’s office at 322 WOOD AVE E. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into BIG STONE GAP POST OFFICE (322 WOOD AVE E) . We recommend arriving before closing. Call ahead at 2765232960.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

⚡ Need it faster?

Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at BIG STONE GAP POST OFFICE

The experience at Big Stone Gap Post Office for passport services is straightforward and designed for efficiency, reflecting the pragmatic approach characteristic of a smaller, community-focused federal facility. Upon arrival at the building located at 322 WOOD AVE E, visitors should aim for the main entrance, which consists of double glass doors positioned prominently on the east-facing side of the structure, directly off the pedestrian sidewalk on Wood Avenue E. The building’s architectural style is a classic, no-frills brick construction from the 1930s, featuring robust, symmetrical windows framed with white trim. Inside, the main lobby is compact but functional, with the service counter immediately visible to the right upon entry. To check in for a passport appointment, proceed directly to Window 3, clearly marked, which is typically dedicated to passport services. The staff member there will verify your appointment details. The typical appointment duration for a new passport application is remarkably efficient, generally falling within a 18-22 minute window, assuming all your documentation is complete and correctly prepared. The layout prioritizes quick service, with a designated waiting area featuring several chairs opposite the service windows. For accessibility, the main entrance on Wood Avenue E is equipped with a gently sloped ramp, providing easy access for wheelchairs and strollers. Inside, the entire customer area is on a single level, with ample space for maneuverability. The service counter itself includes a lower section to accommodate individuals using wheelchairs, ensuring equitable access to all services.

BIG STONE GAP Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at BIG STONE GAP POST OFFICE versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at BIG STONE GAP POST OFFICE 12-13 weeks No travel urgency
Expedited at BIG STONE GAP POST OFFICE (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At BIG STONE GAP POST OFFICE

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While BIG STONE GAP POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What BIG STONE GAP Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. BIG STONE GAP POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. BIG STONE GAP, VA
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. BIG STONE GAP, VA
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The BIG STONE GAP post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. BIG STONE GAP, VA

Other Passport Facilities Near You

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People Also Ask About BIG STONE GAP POST OFFICE

Local questions from BIG STONE GAP residents about visiting the City Clerk for passport services

Do I need an appointment?

Can I renew my passport here?

Do you accept credit cards?

What forms of payment are accepted?

I was really impressed with how smoothly my passport application went at the Big Stone Gap Post Office. The agent, Brenda, was incredibly thorough and patient, checking every document twice and answering all my questions about my daughter’s first passport. It saved me a long drive, and the whole process took less than 20 minutes.

Frequently Asked Questions

The passport office is located at 322 WOOD AVE E, BIG STONE GAP, VA 24219. Get directions

Hours are . Call ahead at 2765232960.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “BIG STONE GAP POST OFFICE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Convenient parking for the Big Stone Gap Post Office is readily available, though strategic planning can enhance your visit, especially during peak hours. The most immediate option is the small, free parking lot situated directly behind the Post Office building, accessible via a narrow drive-through on East 1st Avenue N, just south of the main facility. This asphalt lot provides approximately 15-18 designated spaces. While convenient, it tends to fill quickly, particularly between 11:00 AM and 2:00 PM on weekdays. For more reliable parking, metered street parking is available along both Wood Avenue E and East 1st Avenue N. These meters typically cost $1.25 per hour, enforced Monday through Friday from 8:00 AM to 5:00 PM, with a two-hour maximum. Bring quarters or use the mobile payment app if available. A larger, free municipal lot, locally known as the ‘Town Square Lot,’ is located two blocks west on Wood Avenue E, adjacent to the Big Stone Gap Cultural Arts Center. This lot offers about 40-45 spaces and is usually less congested. The walk from this lot to the Post Office is a pleasant 0.2-mile stroll, typically taking 3-4 minutes. During the hot summer months in July and August, parking closer is advisable to minimize time spent in direct sun, while in winter, especially after a snowfall, the municipal lot is often cleared more quickly than individual street spaces, providing a safer, less icy path to the facility. For passport appointments, arriving 10-15 minutes early allows ample time to secure a good parking spot and walk to the Post Office without rush.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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Skip the Hassle—Get Your Passport Done Right

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