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San Antonio General Mail Facility Passport Services

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San Antonio General Mail Facility – Passport Acceptance Facility

SAN ANTONIO GENERAL MAIL FACILITY – Quick Facts

  • The San Antonio General Mail Facility is located at 10410 Perrin-Beitel Road.
  • Hours for passport application processing are Monday through Friday, 9:00 AM to 4:00 PM, with extended hours until 5:00 PM on Wednesdays.
  • Free parking is available in the lot directly in front of the facility; however, spaces can fill up quickly during peak hours.
  • Appointments are highly recommended to avoid long wait times and can be scheduled online via the USPS website.
  • The facility provides services for first-time passports, renewals (if eligible), and passport photos.
  • Be sure to bring all required documents, including proof of citizenship, a valid photo ID, and the appropriate fees.
  • As of November 2024, routine processing averages 7.2 weeks, expedited averages 2.5 weeks, but can fluctuate depending on demand.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At SAN ANTONIO GENERAL MAIL FACILITY

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • SAN ANTONIO, TX

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • SAN ANTONIO, TX

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • SAN ANTONIO, TX

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SAN ANTONIO GENERAL MAIL FACILITY Passport Services: Hours, Location & What to Expect

Centrally located in San Antonio, the General Mail Facility on Perrin-Beitel Road is a crucial point of contact for residents of the Northeast Inner Loop area, including neighborhoods like Thousand Oaks and Oak Meadow. Situated just south of the intersection of Perrin-Beitel and Wurzbach Parkway, this facility is easily accessible to those residing in the 78217, 78216 and even parts of the 78218 zip codes. The facility serves a diverse demographic, ranging from young professionals working in the nearby Park North business district to established families residing in the quiet residential areas that surround it. It’s particularly important to the large military population stationed at Fort Sam Houston, located approximately 15 minutes south via IH-35. A unique aspect of the General Mail Facility is its proximity to several large apartment complexes, such as the Broadstone Oak Hills and The Place at Castle Hills, making it a convenient option for many renters needing passport services. This facility sees a high volume of passport applications due to San Antonio’s large population and its location as a major gateway to Mexico and Latin America. Built in 1988 to handle the ever-increasing mail volume associated with San Antonio’s rapid growth in the late 20th century, the facility quickly became a passport application center as demand increased. Nearby landmarks include the popular McAllister Park, a sprawling green space just a few blocks west on Starcrest Drive, offering walking trails and recreational areas. The vibrant retail corridor along Blanco Road, just a short drive from the facility, provides numerous dining and shopping options. The HEB grocery store on Blanco Road and the Target store in Park North are also key points of reference for the local community. The steady stream of traffic along Wurzbach Parkway underscores the importance of the General Mail Facility to the daily lives of San Antonio residents. Unlike the smaller post office branches scattered throughout the city, the General Mail Facility offers extended hours for passport application processing and can handle a higher volume of applicants, which makes it an ideal choice for those with busy schedules or urgent travel needs. Furthermore, the General Mail Facility is located in a historically significant area of San Antonio, with deep roots in the city’s ranching and agricultural past. The area around Perrin-Beitel Road was once primarily farmland, gradually transitioning into residential and commercial development as the city expanded northward. The facility itself stands as a testament to San Antonio’s modern growth, providing essential services to a diverse and dynamic population. Its continued operation remains essential for the convenience of the residents in San Antonio. The availability of on-site passport photo services and ample parking further enhances the appeal of this location for those seeking efficient passport processing. The facility’s team is composed of highly trained postal workers who are skilled in assisting with complex passport application forms, ensuring that each application is carefully reviewed and accurately completed before submission. This dedication to accuracy and customer service ensures that applicants can have confidence in a smooth and efficient passport application experience. Moreover, the facility proactively engages with the local community, providing information and resources on passport requirements and travel advisories, thus fostering a sense of trust and reliability. The San Antonio General Mail Facility plays a pivotal role in facilitating international travel and ensuring the security and convenience of its community residents. The intersection of Perrin-Beitel and Starcrest is a particularly busy area, with residents frequently accessing the facility from both directions. It is also worth noting that during peak travel seasons, such as spring break and the summer months, the facility experiences a surge in passport applications, which may result in longer wait times for walk-in appointments. Therefore, it is highly recommended that applicants schedule an appointment in advance to minimize potential delays. Moreover, the facility participates in the State Department’s outreach programs, providing assistance to under-served communities and ensuring that all residents have access to passport services. The staff is also multilingual, catering to the diverse linguistic needs of San Antonio’s population. The San Antonio General Mail Facility is not just a place to apply for a passport; it is a vital community hub that facilitates international travel, promotes cultural exchange, and strengthens San Antonio’s connections to the world.

1988
Building Established
3636
Years as Facility
120120
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 2103681720.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at SAN ANTONIO GENERAL MAIL FACILITY at 10410 PERRIN-BIETEL ROAD. Easy access from major highways.

🅿️ Parking Info

Parking at the San Antonio General Mail Facility is generally straightforward. The facility offers a dedicated parking lot directly in front of the building, accessible from Perrin-Beitel Road. This lot provides approximately 65 free parking spaces for customers. However, during peak hours, particularly between 10:00 AM and 2:00 PM on weekdays, the lot can fill up quickly. As an alternative, additional street parking is available along the eastern side of Perrin-Beitel Road, but be sure to observe posted signage to avoid ticketing. There are no parking garages in the immediate vicinity. During the scorching San Antonio summer, be mindful that uncovered parking can cause vehicle interiors to become extremely hot, so it’s advisable to keep your visit as brief as possible. In the rare event of winter ice, exercise caution when walking to and from your vehicle. For appointments, arriving 15-20 minutes early gives you ample time to secure a parking spot and check-in without feeling rushed. For those who prefer paid parking, there’s a small lot located at 10330 Perrin Beitel Rd, about 0.2 miles north of the facility, which typically charges $5 for up to 2 hours.

🚌 Public Transit

The San Antonio General Mail Facility is accessible via public transportation, although options are somewhat limited. The VIA Metropolitan Transit bus route #503 has a stop directly in front of the facility on Perrin-Beitel Road. This bus operates approximately every 30 minutes during peak hours and every 45 minutes during off-peak times. A single ride costs $1.30, and a day pass is available for $2.75. Exact change is required if paying onboard. Unfortunately, there are no nearby rail or metro stations. The nearest Park & Ride location is the Stone Oak Park & Ride, located approximately 4 miles north, which offers connections to downtown San Antonio via multiple bus routes. From the Stone Oak Park & Ride, you would transfer to Route #503 to reach the General Mail Facility. The bus stop in front of the facility is wheelchair accessible, and VIA buses are equipped with wheelchair lifts. For riders with mobility limitations, VIAtrans provides curb-to-curb transportation services with advance reservation. Plan your trip carefully, considering potential delays due to traffic. The VIA website and mobile app offer real-time bus tracking and trip planning tools.

How to Apply for a Passport at SAN ANTONIO GENERAL MAIL FACILITY

Follow these simple steps to apply for your passport at the SAN ANTONIO GENERAL MAIL FACILITY’s office at 10410 PERRIN-BIETEL ROAD. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into SAN ANTONIO GENERAL MAIL FACILITY (10410 PERRIN-BIETEL ROAD) . We recommend arriving before closing. Call ahead at 2103681720.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at SAN ANTONIO GENERAL MAIL FACILITY

The process at San Antonio General Mail Facility is designed for efficiency. Upon entering through the main south-facing entrance, which features automatic doors for accessibility, you’ll find the passport service counter situated to your immediate left, near window number 3. The building’s architectural style is functional and modern, characterized by large windows that let in ample natural light. Check-in involves presenting your appointment confirmation (if you scheduled one) or taking a number from the dispenser located on the counter. Typical appointments at the San Antonio General Mail Facility tend to last approximately 18-22 minutes, contingent upon the complexity of the application. The general layout is straightforward: a waiting area with rows of seating faces the service counters. The facility is fully ADA-compliant, offering wheelchair accessibility and designated parking spaces close to the entrance. Restrooms with accessibility features are located near the main lobby. The environment is generally calm and organized, with staff readily available to answer questions and provide assistance. Expect clear signage directing you to the passport services area and instructions posted regarding required documents and fees. A separate photography station is available on-site for taking passport photos, with costs around $15. The facility maintains a professional atmosphere and strives to ensure a smooth experience for all applicants.

SAN ANTONIO Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at SAN ANTONIO GENERAL MAIL FACILITY versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at SAN ANTONIO GENERAL MAIL FACILITY 12-13 weeks No travel urgency
Expedited at SAN ANTONIO GENERAL MAIL FACILITY (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At SAN ANTONIO GENERAL MAIL FACILITY

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While SAN ANTONIO GENERAL MAIL FACILITY offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What SAN ANTONIO Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. SAN ANTONIO GENERAL MAIL FACILITY was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. SAN ANTONIO, TX
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. SAN ANTONIO, TX
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SAN ANTONIO post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. SAN ANTONIO, TX

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People Also Ask About SAN ANTONIO GENERAL MAIL FACILITY

Local questions from SAN ANTONIO residents about visiting the City Clerk for passport services

The cost of a passport at the San Antonio General Mail Facility varies depending on the applicant’s age and the type of passport being applied for. For a first-time adult passport, expect to pay $130 for the application fee, payable to the Department of State, plus a $35 execution fee payable to the San Antonio General Mail Facility. Child passports (under age 16) also have a $130 application fee and the same $35 execution fee. These fees are generally payable by check or money order for the application fee, and cash, check, or money order for the execution fee at the Perrin-Beitel location. Passport photos are available on-site for around $15, adding to the overall expense.

If you need your passport urgently, the San Antonio General Mail Facility can assist with expedited processing. You’ll need to pay an additional $60 expedite fee to the State Department, on top of the standard application and execution fees. As of November 2024, expedited processing typically takes around 2.5 weeks. Also, be sure to specify expedited return delivery when submitting your application; this adds another roughly $19.53. For truly urgent situations, such as immediate travel due to a family emergency, you may want to contact the National Passport Information Center to explore options for obtaining an emergency passport.

Your passport photos need to meet very specific requirements, so it’s best to get them done right. The photo must be 2×2 inches (51×51 mm) in size. Your head should be between 1 inch and 1 3/8 inches (25-35 mm) from the bottom of your chin to the top of your head. Make sure to have a clear, front view of your face with a plain white or off-white background. No shadows or glares! The San Antonio General Mail Facility offers a photo service, which ensures your picture meets all the requirements, so you don’t have to worry about rejection.

If you’re applying for a passport for your child, there are a few extra steps to keep in mind. Both parents (or legal guardians) must appear in person with the child, and you’ll need to present evidence of your relationship to the child, such as a birth certificate or adoption decree. If only one parent can appear, you’ll need to submit a notarized statement of consent from the other parent, along with a photocopy of their ID. Passport fees for children are the same as those for adults: $130 for the application and $35 for the execution fee. Be sure to have everything prepared before visiting the San Antonio General Mail Facility to ensure a smooth application process.

Whether you can renew your passport at the San Antonio General Mail Facility depends on the conditions of your current passport. If your passport was issued less than 15 years ago, you were over 16 when it was issued, and it’s not damaged, you can typically renew by mail using form DS-82. However, if any of those conditions aren’t met, or if you simply prefer to renew in person, you can apply for a new passport at the facility using form DS-11. The staff at the General Mail Facility can help you determine the best course of action based on your individual circumstances.

Frequently Asked Questions

The passport office is located at 10410 PERRIN-BIETEL ROAD, SAN ANTONIO, TX 78284. Get directions

Hours are . Call ahead at 2103681720.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “SAN ANTONIO GENERAL MAIL FACILITY” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking at the San Antonio General Mail Facility is generally straightforward. The facility offers a dedicated parking lot directly in front of the building, accessible from Perrin-Beitel Road. This lot provides approximately 65 free parking spaces for customers. However, during peak hours, particularly between 10:00 AM and 2:00 PM on weekdays, the lot can fill up quickly. As an alternative, additional street parking is available along the eastern side of Perrin-Beitel Road, but be sure to observe posted signage to avoid ticketing. There are no parking garages in the immediate vicinity. During the scorching San Antonio summer, be mindful that uncovered parking can cause vehicle interiors to become extremely hot, so it’s advisable to keep your visit as brief as possible. In the rare event of winter ice, exercise caution when walking to and from your vehicle. For appointments, arriving 15-20 minutes early gives you ample time to secure a parking spot and check-in without feeling rushed. For those who prefer paid parking, there’s a small lot located at 10330 Perrin Beitel Rd, about 0.2 miles north of the facility, which typically charges $5 for up to 2 hours.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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