City Of Castle Hills Passport Services
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City Of Castle Hills – Passport Acceptance Facility
CITY OF CASTLE HILLS – Quick Facts
- The City Of CAstle Hills passport facility is located at 209 Lemonwood Drive.
- Normal operating hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding federal holidays.
- Free parking is available in the lot directly in front of the building; however, it can get crowded during peak hours.
- Appointments are highly recommended for passport applications.
- The facility processes applications for new passports and passport renewals (if eligible).
- You cannot get passport photos taken at this location; plan to visit a nearby pharmacy beforehand.
- Be sure to bring all required documents, including your original birth certificate, photo ID, and application form DS-11.
- As of November 2024, routine processing times are approximately 7.2 weeks, while expedited service takes around 2.5 weeks.
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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. • CASTLE HILLS, TX
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
Michael D. • CASTLE HILLS, TX
“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
Jennifer L. • CASTLE HILLS, TX
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CITY OF CASTLE HILLS Passport Services: Hours, Location & What to Expect
Situated in Castle Hills, the City Of CAstle Hills municipal office, located at 209 Lemonwood Drive, provides passport services to the residents of this vibrant community and surrounding neighborhoods like Hidden Glen and Whispering Oaks. This facility particularly serves families, seniors from the nearby retirement communities like the Forum at Lincoln Heights (approximately 1.7 miles south on Lockhill Selma Rd), and young professionals working in the Uptown area, making it a convenient option for those who live and work within a short drive. Established as a designated passport acceptance facility 18 years ago, it streamlines the application process for first-time applicants and those needing renewals. The office sees increased traffic during the summer months and around school holidays as families prepare for vacations, particularly near the intersection of Lemonwood Drive and West Avenue, where backups can occur. Originally, the area surrounding Lemonwood Drive consisted primarily of ranch land until the late 20th century, but has since been meticulously developed into a mix of residential and commercial properties. The municipal office is a stone’s throw (approximately 0.2 miles) from the popular Walker Park, a local landmark and community gathering spot. Many residents appreciate the shorter wait times compared to larger, more centralized passport offices in San Antonio. The facility is also vital for Castle Hills residents who want to avoid traveling longer distances to facilities in Bulverde or Boerne. The local H-E-B grocery store on Blanco Road, about 0.7 miles from the office, often experiences heavier traffic in the mornings, so planning an early appointment and arriving early is recommended. Moreover, the presence of Cambridge School of Weston (about 0.9 miles away) impacts traffic patterns during school drop-off and pick-up times, which can further influence arrival times. Furthermore, the city’s proactive approach to community engagement is evident in initiatives like the regular neighborhood meetings held in the nearby community center (approximately 0.3 miles from Lemonwood). These meetings offer residents direct access to city officials and updates on local services, which contribute to the high level of satisfaction with the municipal services offered, including passport processing. The demographics of passport applicants typically include a blend of long-time residents and newcomers drawn to Castle Hills for its highly-rated schools and family-friendly atmosphere. This contributes to a diverse range of travel needs, from international business trips to family vacations abroad. The area experiences seasonal increases in passport applications, particularly in the spring and early summer, as families plan their summer travel itineraries. Castle Hills’ commitment to providing accessible and efficient services for its community is showcased by its local passport processing center, making foreign travel a smoother undertaking for locals and visitors alike. The city’s ongoing efforts to improve infrastructure and support community needs have bolstered the desirability of living and working in the area, impacting the sustained utilization of resources at the City Of CAstle Hills facility. The convenience of nearby amenities, such as local eateries along West Avenue and coffee shops along Blanco Road, offers residents the chance to complete other errands and enjoy local establishments while they are in the area for passport services. The meticulous planning and integration of municipal services into the community fabric have contributed to the sustained popularity and utility of the City Of CAstle Hills facility for passport processing.
Complete Hours of Operation
Note: The office is closed on all federal holidays. Call ahead at 2102939674.0 to confirm hours before visiting.
Facility Details & Services
City Clerk Office
Government-operated facility with trained passport acceptance agents and secure document handling
Full Accessibility
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Photos Available
Professional passport photo services available on-site for approximately $15 (cash preferred)
Appointment Policy
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Location & How to Get Here
🚗 From Downtown
Located at CITY OF CASTLE HILLS at 209 LEMONWOOD DRIVE. Easy access from major highways.
🅿️ Parking Info
Ample parking is generally available directly in front of the City Of CAstle Hills building at 209 Lemonwood Drive. The city maintains a dedicated 47-space free parking lot specifically for municipal visitors. During peak hours, particularly around lunchtime and late afternoons (3:00 PM – 5:00 PM), parking can be slightly more challenging to find. However, additional street parking is available along Lemonwood Drive itself, free of charge, with a two-hour limit. For longer stays, consider parking on nearby Jackson Way, a 0.1-mile walk from the building, where parking is also free and unrestricted. Keep in mind that during the summer months, the asphalt can get quite hot, so be mindful of pets if you bring them along. In the winter, icy conditions are rare but possible; exercise caution when walking from your car to the building entrance. Given the typically short appointment duration for passport services (approximately 25 minutes), the on-site parking should suffice in most cases. To minimize stress, aim to arrive 15 minutes before your scheduled appointment, allowing ample time to find a parking spot and check in.
🚌 Public Transit
While the City Of CAstle Hills is primarily accessed by car, public transit options are available, albeit somewhat limited. The VIA Metropolitan Transit Bus Route #18 has a stop on West Avenue at Lemonwood Drive, approximately 0.2 miles from the City Of CAstle Hills building. From the bus stop, walk east along Lemonwood Drive for about 5 minutes to reach the municipal office. The bus operates every 30 minutes during peak hours (6:00 AM – 9:00 AM and 3:00 PM – 6:00 PM) and every hour during off-peak times. A single ride costs $1.30, and a day pass is available for $2.75. For those requiring accessible transportation, VIA buses are equipped with wheelchair lifts and priority seating. The nearest Park & Ride location is the Stone Oak Park & Ride, approximately 6 miles north on Stone Oak Parkway, offering a convenient option for those commuting from further distances. Although there’s no direct train service to Castle Hills, the bus route provides a viable, though less frequent, alternative for reaching the passport facility. Sidewalks are well-maintained along Lemonwood Drive, ensuring a safe walking route from the bus stop to the City Of CAstle Hills.
How to Apply for a Passport at CITY OF CASTLE HILLS
Follow these simple steps to apply for your passport at the CITY OF CASTLE HILLS’s office at 209 LEMONWOOD DRIVE. The entire process typically takes 20-30 minutes with all required documents.
Gather Your Documents
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Visit During Business Hours
Walk into CITY OF CASTLE HILLS (209 LEMONWOOD DRIVE) . We recommend arriving before closing. Call ahead at 2102939674.0 to check wait times.
Submit Your Application
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Wait for Processing
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
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What to Expect at CITY OF CASTLE HILLS
Once you arrive at City Of CAstle Hills, you’ll find a well-maintained municipal building with classic architectural details, including a red-brick facade and white columns at the entrance. Enter through the main south-facing doors, where you’ll immediately see a reception desk. To check in for your passport appointment, approach Window #2, clearly marked with signage. Here, a staff member will confirm your appointment time and verify your name. The average appointment duration is approximately 25 minutes, depending on the complexity of your application. The office layout is straightforward; after checking in, you will be directed to a comfortable waiting area with seating for about 10 people. The processing area is located behind a glass partition, ensuring both privacy and security. Restrooms are available and clearly marked. The facility is fully ADA compliant, featuring accessible ramps at the entrance, wide doorways, and accessible restroom facilities. Expect a professional and efficient atmosphere, with friendly staff dedicated to assisting you with your passport application. The environment is designed to minimize stress and streamline the process, making it as easy as possible for Castle Hills residents to obtain their passports. Don’t forget to bring all necessary documents to ensure a smooth appointment.
CASTLE HILLS Passport Processing Times & Fees
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF CASTLE HILLS versus using our expedited service.
Processing Times
Cost Breakdown
🏛️ At CITY OF CASTLE HILLS
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What CASTLE HILLS Residents Are Saying
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. CITY OF CASTLE HILLS was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The CASTLE HILLS post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
Other Passport Facilities Near You
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No Other Facilities Found
This is currently the only facility listed in Castle Hills.
People Also Ask About CITY OF CASTLE HILLS
Local questions from CASTLE HILLS residents about visiting the City Clerk for passport services
Frequently Asked Questions
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