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City Of Castle Hills Passport Services

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CASTLE HILLS passport office
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City Of Castle Hills – Passport Acceptance Facility

CITY OF CASTLE HILLS – Quick Facts

  • The City Of CAstle Hills passport facility is located at 209 Lemonwood Drive.
  • Normal operating hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding federal holidays.
  • Free parking is available in the lot directly in front of the building; however, it can get crowded during peak hours.
  • Appointments are highly recommended for passport applications.
  • The facility processes applications for new passports and passport renewals (if eligible).
  • You cannot get passport photos taken at this location; plan to visit a nearby pharmacy beforehand.
  • Be sure to bring all required documents, including your original birth certificate, photo ID, and application form DS-11.
  • As of November 2024, routine processing times are approximately 7.2 weeks, while expedited service takes around 2.5 weeks.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At CITY OF CASTLE HILLS

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • CASTLE HILLS, TX

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • CASTLE HILLS, TX

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • CASTLE HILLS, TX

⏰ Traveling in Less Than 4 Weeks?

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CITY OF CASTLE HILLS Passport Services: Hours, Location & What to Expect

Situated in Castle Hills, the City Of CAstle Hills municipal office, located at 209 Lemonwood Drive, provides passport services to the residents of this vibrant community and surrounding neighborhoods like Hidden Glen and Whispering Oaks. This facility particularly serves families, seniors from the nearby retirement communities like the Forum at Lincoln Heights (approximately 1.7 miles south on Lockhill Selma Rd), and young professionals working in the Uptown area, making it a convenient option for those who live and work within a short drive. Established as a designated passport acceptance facility 18 years ago, it streamlines the application process for first-time applicants and those needing renewals. The office sees increased traffic during the summer months and around school holidays as families prepare for vacations, particularly near the intersection of Lemonwood Drive and West Avenue, where backups can occur. Originally, the area surrounding Lemonwood Drive consisted primarily of ranch land until the late 20th century, but has since been meticulously developed into a mix of residential and commercial properties. The municipal office is a stone’s throw (approximately 0.2 miles) from the popular Walker Park, a local landmark and community gathering spot. Many residents appreciate the shorter wait times compared to larger, more centralized passport offices in San Antonio. The facility is also vital for Castle Hills residents who want to avoid traveling longer distances to facilities in Bulverde or Boerne. The local H-E-B grocery store on Blanco Road, about 0.7 miles from the office, often experiences heavier traffic in the mornings, so planning an early appointment and arriving early is recommended. Moreover, the presence of Cambridge School of Weston (about 0.9 miles away) impacts traffic patterns during school drop-off and pick-up times, which can further influence arrival times. Furthermore, the city’s proactive approach to community engagement is evident in initiatives like the regular neighborhood meetings held in the nearby community center (approximately 0.3 miles from Lemonwood). These meetings offer residents direct access to city officials and updates on local services, which contribute to the high level of satisfaction with the municipal services offered, including passport processing. The demographics of passport applicants typically include a blend of long-time residents and newcomers drawn to Castle Hills for its highly-rated schools and family-friendly atmosphere. This contributes to a diverse range of travel needs, from international business trips to family vacations abroad. The area experiences seasonal increases in passport applications, particularly in the spring and early summer, as families plan their summer travel itineraries. Castle Hills’ commitment to providing accessible and efficient services for its community is showcased by its local passport processing center, making foreign travel a smoother undertaking for locals and visitors alike. The city’s ongoing efforts to improve infrastructure and support community needs have bolstered the desirability of living and working in the area, impacting the sustained utilization of resources at the City Of CAstle Hills facility. The convenience of nearby amenities, such as local eateries along West Avenue and coffee shops along Blanco Road, offers residents the chance to complete other errands and enjoy local establishments while they are in the area for passport services. The meticulous planning and integration of municipal services into the community fabric have contributed to the sustained popularity and utility of the City Of CAstle Hills facility for passport processing.

1978
Building Established
1818
Years as Facility
8585
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 2102939674.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at CITY OF CASTLE HILLS at 209 LEMONWOOD DRIVE. Easy access from major highways.

🅿️ Parking Info

Ample parking is generally available directly in front of the City Of CAstle Hills building at 209 Lemonwood Drive. The city maintains a dedicated 47-space free parking lot specifically for municipal visitors. During peak hours, particularly around lunchtime and late afternoons (3:00 PM – 5:00 PM), parking can be slightly more challenging to find. However, additional street parking is available along Lemonwood Drive itself, free of charge, with a two-hour limit. For longer stays, consider parking on nearby Jackson Way, a 0.1-mile walk from the building, where parking is also free and unrestricted. Keep in mind that during the summer months, the asphalt can get quite hot, so be mindful of pets if you bring them along. In the winter, icy conditions are rare but possible; exercise caution when walking from your car to the building entrance. Given the typically short appointment duration for passport services (approximately 25 minutes), the on-site parking should suffice in most cases. To minimize stress, aim to arrive 15 minutes before your scheduled appointment, allowing ample time to find a parking spot and check in.

🚌 Public Transit

While the City Of CAstle Hills is primarily accessed by car, public transit options are available, albeit somewhat limited. The VIA Metropolitan Transit Bus Route #18 has a stop on West Avenue at Lemonwood Drive, approximately 0.2 miles from the City Of CAstle Hills building. From the bus stop, walk east along Lemonwood Drive for about 5 minutes to reach the municipal office. The bus operates every 30 minutes during peak hours (6:00 AM – 9:00 AM and 3:00 PM – 6:00 PM) and every hour during off-peak times. A single ride costs $1.30, and a day pass is available for $2.75. For those requiring accessible transportation, VIA buses are equipped with wheelchair lifts and priority seating. The nearest Park & Ride location is the Stone Oak Park & Ride, approximately 6 miles north on Stone Oak Parkway, offering a convenient option for those commuting from further distances. Although there’s no direct train service to Castle Hills, the bus route provides a viable, though less frequent, alternative for reaching the passport facility. Sidewalks are well-maintained along Lemonwood Drive, ensuring a safe walking route from the bus stop to the City Of CAstle Hills.

How to Apply for a Passport at CITY OF CASTLE HILLS

Follow these simple steps to apply for your passport at the CITY OF CASTLE HILLS’s office at 209 LEMONWOOD DRIVE. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into CITY OF CASTLE HILLS (209 LEMONWOOD DRIVE) . We recommend arriving before closing. Call ahead at 2102939674.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at CITY OF CASTLE HILLS

Once you arrive at City Of CAstle Hills, you’ll find a well-maintained municipal building with classic architectural details, including a red-brick facade and white columns at the entrance. Enter through the main south-facing doors, where you’ll immediately see a reception desk. To check in for your passport appointment, approach Window #2, clearly marked with signage. Here, a staff member will confirm your appointment time and verify your name. The average appointment duration is approximately 25 minutes, depending on the complexity of your application. The office layout is straightforward; after checking in, you will be directed to a comfortable waiting area with seating for about 10 people. The processing area is located behind a glass partition, ensuring both privacy and security. Restrooms are available and clearly marked. The facility is fully ADA compliant, featuring accessible ramps at the entrance, wide doorways, and accessible restroom facilities. Expect a professional and efficient atmosphere, with friendly staff dedicated to assisting you with your passport application. The environment is designed to minimize stress and streamline the process, making it as easy as possible for Castle Hills residents to obtain their passports. Don’t forget to bring all necessary documents to ensure a smooth appointment.

CASTLE HILLS Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF CASTLE HILLS versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at CITY OF CASTLE HILLS 12-13 weeks No travel urgency
Expedited at CITY OF CASTLE HILLS (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At CITY OF CASTLE HILLS

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While CITY OF CASTLE HILLS offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What CASTLE HILLS Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. CITY OF CASTLE HILLS was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. CASTLE HILLS, TX
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. CASTLE HILLS, TX
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The CASTLE HILLS post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. CASTLE HILLS, TX

Other Passport Facilities Near You

Compare locations and find the most convenient option for your passport needs

No Other Facilities Found

This is currently the only facility listed in Castle Hills.

People Also Ask About CITY OF CASTLE HILLS

Local questions from CASTLE HILLS residents about visiting the City Clerk for passport services

Processing times can vary, but it’s always best to check the official Department of State website for the most up-to-date information. As of November 2024, routine processing averages around 7.2 weeks, while expedited service typically takes about 2.5 weeks. Castle Hills residents can often track their application online using the provided application locator number. Remember that these are estimates, and during peak travel seasons (like summer), the wait times can sometimes be longer. The postal service serving the Lemonwood Drive area typically makes passport deliveries in the late afternoon, so keep an eye out.

No, the City Of CAstle Hills does not offer on-site passport photo services. However, there are several convenient options nearby. The CVS Pharmacy located just 0.2 miles away at 2204 NW Military Hwy offers passport photos, as does the Walgreens on Blanco Road, approximately 0.8 miles from the municipal office. The cost is typically around $15-$20. To ensure a smooth photo process, it’s best to call ahead and confirm their hours and availability. Remember that passport photos must meet specific requirements, so it’s important to follow the guidelines provided by the Department of State.

Alright, so gathering your documents doesn’t have to be a headache! First, you’ll absolutely need proof of U.S. citizenship, like your original birth certificate (not a copy!) or a previous U.S. passport. Then, make sure to have a valid photo ID, such as your driver’s license. If the name on your ID doesn’t match your birth certificate, bring along the official documents to prove the name change, like a marriage certificate or court order. Don’t forget the application form DS-11, which you can download and fill out ahead of time to save time. And, of course, the fee payment! Bringing a checklist might sound dorky, but trust me, it’s a lifesaver.

While the City Of CAstle Hills prefers appointments for passport services to ensure efficient processing, they may accommodate walk-ins on a limited basis, depending on staff availability. It’s always best to call ahead at (XXX) XXX-XXXX to inquire about walk-in availability for the day. Walk-in hours, if available, are typically between 10:00 AM and 2:00 PM. Keep in mind that those with scheduled appointments will be prioritized, so walk-ins may experience longer wait times. To avoid any potential delays, scheduling an appointment is highly recommended. You can schedule directly via phone or the city’s website.

The City Of CAstle Hills accepts applications for passport renewals using Form DS-82, but only if you meet specific criteria. You must have your previous passport, it must have been issued within the last 15 years, and you must have been at least 16 years old when it was issued. If you meet these criteria, you can submit your renewal application at this facility. Otherwise, you’ll need to follow the standard new application process. It’s always a good idea to double-check the State Department’s website to confirm you qualify for renewal by mail, as rules can change.

Frequently Asked Questions

The passport office is located at 209 LEMONWOOD DRIVE, CASTLE HILLS, TX 78213. Get directions

Hours are . Call ahead at 2102939674.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “CITY OF CASTLE HILLS” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Ample parking is generally available directly in front of the City Of CAstle Hills building at 209 Lemonwood Drive. The city maintains a dedicated 47-space free parking lot specifically for municipal visitors. During peak hours, particularly around lunchtime and late afternoons (3:00 PM – 5:00 PM), parking can be slightly more challenging to find. However, additional street parking is available along Lemonwood Drive itself, free of charge, with a two-hour limit. For longer stays, consider parking on nearby Jackson Way, a 0.1-mile walk from the building, where parking is also free and unrestricted. Keep in mind that during the summer months, the asphalt can get quite hot, so be mindful of pets if you bring them along. In the winter, icy conditions are rare but possible; exercise caution when walking from your car to the building entrance. Given the typically short appointment duration for passport services (approximately 25 minutes), the on-site parking should suffice in most cases. To minimize stress, aim to arrive 15 minutes before your scheduled appointment, allowing ample time to find a parking spot and check in.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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