Balcones Station Passport Services
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Balcones Station – Passport Acceptance Facility
BALCONES STATION – Quick Facts
- Balcones Station is located at 11900 Jollyville Rd, Austin, TX 78759, a busy area with various retail and business establishments.
- The facility is open Monday through Friday, from 8:30 AM to 5:00 PM, offering convenient hours for passport services during the work week.
- Parking is available in a free lot directly in front of the building, but it can get crowded during peak hours.
- Capital Metro bus routes 383 and 983 stop directly in front of the station, providing public transportation access.
- Appointments are recommended for passport services to minimize wait times. You can schedule an appointment online via the USPS website.
- Balcones Station accepts applications for new passports (Form DS-11) and passport renewals (Form DS-82, if eligible).
- Passport photos are available on site for $15.00, ensuring you meet the necessary photo requirements for your application.
- Make sure to bring all required documents, including proof of U.S. citizenship, a valid photo ID, and the completed application form.
- Passport application fees vary depending on the type of passport and age of the applicant; check the U.S. Department of State website for current fees.
- As of November 2024, routine passport processing averages 7.2 weeks, while expedited processing averages 2.5 weeks.
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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. • AUSTIN, TX
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
Michael D. • AUSTIN, TX
“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
Jennifer L. • AUSTIN, TX
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BALCONES STATION Passport Services: Hours, Location & What to Expect
The Balcones Station facility serves Austin, primarily catering to the passport needs of residents in the Great Hills, and the surrounding areas of the 78759 and 78750 zip codes. Situated on Jollyville Road, a major thoroughfare connecting Highway 183 and Loop 360, this postal facility sees a consistent flow of individuals seeking passport application and renewal services. The area around Balcones Station is characterized by a mix of residential neighborhoods, including the established homes of Milwood and the newer developments near McNeil Drive. Many residents are young professionals and families drawn to the area’s proximity to major tech employers like Apple, located less than 4 miles away off Parmer Lane. The facility’s location near the intersection of Jollyville Road and Duval Road makes it easily accessible for those traveling from different parts of North Austin. Several apartment complexes in the area, such as The District at Riata and the Residences at the Domain, also contribute to the steady stream of passport applicants. The Balcones Station is particularly busy during peak travel seasons, like spring break and the summer months when families are planning international vacations. Its location, in close proximity to major shopping centers like The Arboretum, which boasts stores like Pottery Barn and Restoration Hardware, and The Domain, with upscale retailers like Neiman Marcus and Louis Vuitton, also makes it a convenient stop for individuals running errands while taking care of their passport needs. The area has seen significant growth since the late 1980s with the development of the high-tech industry, and Balcones Station has adapted to meet the needs of this growing population. A unique aspect of this facility is its accessibility for residents who prefer to use public transportation; several bus routes serve the Jollyville Road corridor, making it relatively easy to reach the station without a car. The Balcones Station also plays a role in the local community by providing other postal services, such as package delivery and mail forwarding, which further contributes to its importance as a local service point. The facility is within walking distance of several small businesses, including a dry cleaner and a local coffee shop, creating a convenient environment for residents who want to combine errands. Furthermore, the station is close to several schools, including the nearby Westwood High School, which often requires students to obtain passports for school trips abroad, further increasing the demand for passport services at this location. Balcones Station isn’t located directly on the original Balcones Fault Line, which runs through Austin, but the name reflects the geographical characteristic of the broader area, which is characterized by rolling hills and the edge of the Texas Hill Country. In terms of landmarks, the nearby Rattan Creek Park, located just a short drive away off Rattan Creek Blvd, provides a recreational space for families and individuals in the area. The park’s presence contributes to the family-friendly atmosphere of the neighborhood, and many families visiting the park also stop by Balcones Station for their postal needs. The station is also a few blocks away from several major medical facilities, including the St. David’s North Austin Medical Center, making it a convenient option for healthcare professionals and patients who require passport services for international travel or medical treatments. Furthermore, the facility’s proximity to the Austin Community College campus on Parmer Lane makes it easily accessible for students who may need to obtain passports for study abroad programs or international internships. The Balcones Station plays a vital role in supporting the international travel aspirations and needs of the diverse and dynamic community it serves.
Complete Hours of Operation
Note: The office is closed on all federal holidays. Call ahead at 5123319802.0 to confirm hours before visiting.
Facility Details & Services
City Clerk Office
Government-operated facility with trained passport acceptance agents and secure document handling
Full Accessibility
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Photos Available
Professional passport photo services available on-site for approximately $15 (cash preferred)
Appointment Policy
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Location & How to Get Here
🚗 From Downtown
Located at BALCONES STATION at 11900 JOLLYVILLE RD. Easy access from major highways.
🅿️ Parking Info
Parking at Balcones Station is available in a dedicated lot directly in front of the building on Jollyville Road. The lot provides approximately 35 spaces, which can fill up quickly during peak hours, particularly between 11:00 AM and 2:00 PM. Parking is free of charge. If the lot is full, alternative parking can be found along the side streets adjacent to Jollyville Road, such as Stonelake Boulevard, though be mindful of any posted restrictions. There are no paid parking garages within walking distance. During summer months, the asphalt in the parking lot can get extremely hot, so wearing appropriate footwear is recommended. In the event of heavy rain, the parking lot can experience some minor flooding near the entrance. If you’re visiting during the holiday season, allow extra time for parking as the post office tends to be significantly busier. Consider carpooling or utilizing ride-sharing services during peak times to avoid parking hassles. While there are no designated EV charging stations, there are several nearby at The Arboretum shopping center, less than a mile away.
🚌 Public Transit
Balcones Station is accessible via several Capital Metro bus routes that service the Jollyville Road corridor. Bus route 383 stops directly in front of the station, providing convenient access from various parts of North Austin. Additionally, route 983, which runs along Jollyville Road, also serves the station. Both routes operate with varying frequencies, typically every 30-45 minutes during peak hours and less frequently during off-peak times and weekends. A single ride costs $1.25, and a day pass is available for $2.50, allowing unlimited rides for 24 hours. The nearest MetroRail station is the Kramer Station, located approximately 4 miles away. From Kramer Station, you can take bus route 383 to reach Balcones Station. The Kramer Station offers free parking and is wheelchair accessible. All Capital Metro buses are equipped with wheelchair lifts and designated seating for passengers with disabilities, ensuring accessibility for all riders. The Capital Metro Trip Planner app provides real-time bus tracking and schedule information, allowing you to plan your trip efficiently. The bus stop in front of Balcones Station has a covered shelter, providing protection from the elements while waiting for the bus. During peak hours, buses can become crowded, so it’s advisable to allow extra travel time. Real-time bus location information is available via the CapMetro app.
How to Apply for a Passport at BALCONES STATION
Follow these simple steps to apply for your passport at the BALCONES STATION’s office at 11900 JOLLYVILLE RD. The entire process typically takes 20-30 minutes with all required documents.
Gather Your Documents
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Visit During Business Hours
Walk into BALCONES STATION (11900 JOLLYVILLE RD) . We recommend arriving before closing. Call ahead at 5123319802.0 to check wait times.
Submit Your Application
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Wait for Processing
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
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What to Expect at BALCONES STATION
Once you arrive at Balcones Station, you’ll notice the building’s typical postal architecture, a single-story brick structure with a prominent American flag displayed near the entrance. The main entrance is located on the south side of the building, facing Jollyville Road. As you enter, you’ll find yourself in a brightly lit lobby area. Immediately to your right is the passport services counter, clearly marked with signage. If you’ve scheduled an appointment, approach the counter and inform the postal worker of your arrival. If you are a walk-in, you will be placed in a queue. The waiting area offers a few benches, but during peak hours, anticipate standing. The passport application process itself typically takes between 20-25 minutes, depending on the complexity of your application and the volume of customers. The counter features two service windows dedicated to passport services, ensuring efficient processing. The facility is ADA-compliant, offering wheelchair accessibility and accessible restrooms. The interior layout is straightforward, minimizing confusion and making it easy to navigate. Be aware that the lobby can become quite warm during the summer months due to the large windows facing the sun, so dressing in light layers is advisable.
AUSTIN Passport Processing Times & Fees
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at BALCONES STATION versus using our expedited service.
Processing Times
Cost Breakdown
🏛️ At BALCONES STATION
⚡ Our Expedited Service
Skip the Wait – Get Your Passport in 3 Days
While BALCONES STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
3-Day Processing
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
Dedicated Support
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
26 Years Experience
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
What AUSTIN Residents Are Saying
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. BALCONES STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The AUSTIN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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People Also Ask About BALCONES STATION
Local questions from AUSTIN residents about visiting the City Clerk for passport services
Frequently Asked Questions
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