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Balcones Station Passport Services

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Balcones Station – Passport Acceptance Facility

BALCONES STATION – Quick Facts

  • Balcones Station is located at 11900 Jollyville Rd, Austin, TX 78759, a busy area with various retail and business establishments.
  • The facility is open Monday through Friday, from 8:30 AM to 5:00 PM, offering convenient hours for passport services during the work week.
  • Parking is available in a free lot directly in front of the building, but it can get crowded during peak hours.
  • Capital Metro bus routes 383 and 983 stop directly in front of the station, providing public transportation access.
  • Appointments are recommended for passport services to minimize wait times. You can schedule an appointment online via the USPS website.
  • Balcones Station accepts applications for new passports (Form DS-11) and passport renewals (Form DS-82, if eligible).
  • Passport photos are available on site for $15.00, ensuring you meet the necessary photo requirements for your application.
  • Make sure to bring all required documents, including proof of U.S. citizenship, a valid photo ID, and the completed application form.
  • Passport application fees vary depending on the type of passport and age of the applicant; check the U.S. Department of State website for current fees.
  • As of November 2024, routine passport processing averages 7.2 weeks, while expedited processing averages 2.5 weeks.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At BALCONES STATION

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • AUSTIN, TX

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • AUSTIN, TX

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • AUSTIN, TX

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BALCONES STATION Passport Services: Hours, Location & What to Expect

The Balcones Station facility serves Austin, primarily catering to the passport needs of residents in the Great Hills, and the surrounding areas of the 78759 and 78750 zip codes. Situated on Jollyville Road, a major thoroughfare connecting Highway 183 and Loop 360, this postal facility sees a consistent flow of individuals seeking passport application and renewal services. The area around Balcones Station is characterized by a mix of residential neighborhoods, including the established homes of Milwood and the newer developments near McNeil Drive. Many residents are young professionals and families drawn to the area’s proximity to major tech employers like Apple, located less than 4 miles away off Parmer Lane. The facility’s location near the intersection of Jollyville Road and Duval Road makes it easily accessible for those traveling from different parts of North Austin. Several apartment complexes in the area, such as The District at Riata and the Residences at the Domain, also contribute to the steady stream of passport applicants. The Balcones Station is particularly busy during peak travel seasons, like spring break and the summer months when families are planning international vacations. Its location, in close proximity to major shopping centers like The Arboretum, which boasts stores like Pottery Barn and Restoration Hardware, and The Domain, with upscale retailers like Neiman Marcus and Louis Vuitton, also makes it a convenient stop for individuals running errands while taking care of their passport needs. The area has seen significant growth since the late 1980s with the development of the high-tech industry, and Balcones Station has adapted to meet the needs of this growing population. A unique aspect of this facility is its accessibility for residents who prefer to use public transportation; several bus routes serve the Jollyville Road corridor, making it relatively easy to reach the station without a car. The Balcones Station also plays a role in the local community by providing other postal services, such as package delivery and mail forwarding, which further contributes to its importance as a local service point. The facility is within walking distance of several small businesses, including a dry cleaner and a local coffee shop, creating a convenient environment for residents who want to combine errands. Furthermore, the station is close to several schools, including the nearby Westwood High School, which often requires students to obtain passports for school trips abroad, further increasing the demand for passport services at this location. Balcones Station isn’t located directly on the original Balcones Fault Line, which runs through Austin, but the name reflects the geographical characteristic of the broader area, which is characterized by rolling hills and the edge of the Texas Hill Country. In terms of landmarks, the nearby Rattan Creek Park, located just a short drive away off Rattan Creek Blvd, provides a recreational space for families and individuals in the area. The park’s presence contributes to the family-friendly atmosphere of the neighborhood, and many families visiting the park also stop by Balcones Station for their postal needs. The station is also a few blocks away from several major medical facilities, including the St. David’s North Austin Medical Center, making it a convenient option for healthcare professionals and patients who require passport services for international travel or medical treatments. Furthermore, the facility’s proximity to the Austin Community College campus on Parmer Lane makes it easily accessible for students who may need to obtain passports for study abroad programs or international internships. The Balcones Station plays a vital role in supporting the international travel aspirations and needs of the diverse and dynamic community it serves.

1985
Building Established
3939
Years as Facility
115115
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 5123319802.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at BALCONES STATION at 11900 JOLLYVILLE RD. Easy access from major highways.

🅿️ Parking Info

Parking at Balcones Station is available in a dedicated lot directly in front of the building on Jollyville Road. The lot provides approximately 35 spaces, which can fill up quickly during peak hours, particularly between 11:00 AM and 2:00 PM. Parking is free of charge. If the lot is full, alternative parking can be found along the side streets adjacent to Jollyville Road, such as Stonelake Boulevard, though be mindful of any posted restrictions. There are no paid parking garages within walking distance. During summer months, the asphalt in the parking lot can get extremely hot, so wearing appropriate footwear is recommended. In the event of heavy rain, the parking lot can experience some minor flooding near the entrance. If you’re visiting during the holiday season, allow extra time for parking as the post office tends to be significantly busier. Consider carpooling or utilizing ride-sharing services during peak times to avoid parking hassles. While there are no designated EV charging stations, there are several nearby at The Arboretum shopping center, less than a mile away.

🚌 Public Transit

Balcones Station is accessible via several Capital Metro bus routes that service the Jollyville Road corridor. Bus route 383 stops directly in front of the station, providing convenient access from various parts of North Austin. Additionally, route 983, which runs along Jollyville Road, also serves the station. Both routes operate with varying frequencies, typically every 30-45 minutes during peak hours and less frequently during off-peak times and weekends. A single ride costs $1.25, and a day pass is available for $2.50, allowing unlimited rides for 24 hours. The nearest MetroRail station is the Kramer Station, located approximately 4 miles away. From Kramer Station, you can take bus route 383 to reach Balcones Station. The Kramer Station offers free parking and is wheelchair accessible. All Capital Metro buses are equipped with wheelchair lifts and designated seating for passengers with disabilities, ensuring accessibility for all riders. The Capital Metro Trip Planner app provides real-time bus tracking and schedule information, allowing you to plan your trip efficiently. The bus stop in front of Balcones Station has a covered shelter, providing protection from the elements while waiting for the bus. During peak hours, buses can become crowded, so it’s advisable to allow extra travel time. Real-time bus location information is available via the CapMetro app.

How to Apply for a Passport at BALCONES STATION

Follow these simple steps to apply for your passport at the BALCONES STATION’s office at 11900 JOLLYVILLE RD. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into BALCONES STATION (11900 JOLLYVILLE RD) . We recommend arriving before closing. Call ahead at 5123319802.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at BALCONES STATION

Once you arrive at Balcones Station, you’ll notice the building’s typical postal architecture, a single-story brick structure with a prominent American flag displayed near the entrance. The main entrance is located on the south side of the building, facing Jollyville Road. As you enter, you’ll find yourself in a brightly lit lobby area. Immediately to your right is the passport services counter, clearly marked with signage. If you’ve scheduled an appointment, approach the counter and inform the postal worker of your arrival. If you are a walk-in, you will be placed in a queue. The waiting area offers a few benches, but during peak hours, anticipate standing. The passport application process itself typically takes between 20-25 minutes, depending on the complexity of your application and the volume of customers. The counter features two service windows dedicated to passport services, ensuring efficient processing. The facility is ADA-compliant, offering wheelchair accessibility and accessible restrooms. The interior layout is straightforward, minimizing confusion and making it easy to navigate. Be aware that the lobby can become quite warm during the summer months due to the large windows facing the sun, so dressing in light layers is advisable.

AUSTIN Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at BALCONES STATION versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at BALCONES STATION 12-13 weeks No travel urgency
Expedited at BALCONES STATION (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At BALCONES STATION

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While BALCONES STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What AUSTIN Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. BALCONES STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. AUSTIN, TX
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. AUSTIN, TX
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The AUSTIN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. AUSTIN, TX

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People Also Ask About BALCONES STATION

Local questions from AUSTIN residents about visiting the City Clerk for passport services

Yes, Balcones Station offers passport photo services on site. The photo booth is located in the back corner of the lobby, past the main service counters. The current cost is $15.00, payable by cash or card. To avoid a potential wait, especially during peak hours, consider taking your passport photo at a local pharmacy like CVS or Walgreens on Research Boulevard, where prices may be slightly lower at around $12.99, and you can often book an appointment in advance.

If your child needs a passport, both parents (or legal guardians) must appear in person with the child at Balcones Station. Each child application requires Form DS-11, along with proof of U.S. citizenship, such as a birth certificate. Parental identification is also mandatory, along with photocopies of both sides of each parent’s ID. If only one parent can appear, you’ll need to submit Form DS-3053 (Statement of Consent) from the non-applying parent, along with a photocopy of their ID. Form DS-3053 must be notarized. Notary services are not available at Balcones Station, so you’d need to visit a local bank like Chase on Research Boulevard before your appointment.

Balcones Station accepts various forms of payment for passport application fees. You can pay with cash, check, money order, or credit/debit card (Visa, Mastercard, American Express, and Discover). However, be aware that some fees, such as the $35 execution fee, must be paid separately via check or money order made payable to the U.S. Department of State. For the passport photo fee, you can typically pay with cash or card directly at the photo booth. It’s always a good idea to bring multiple payment options just in case.

Yes, Balcones Station provides on-site passport photo services for your convenience. As mentioned, the photo booth is situated towards the rear of the lobby. While convenient, be prepared for potential wait times, especially during lunch hours and after school. If you’re in a hurry, it might be quicker to use a passport photo service at a nearby location like the Walgreens on Jollyville Road, which often has shorter lines and the option to schedule a photo appointment. It’s worth considering this alternative to save time, especially if you have a set appointment time for your passport application.

The cost of a passport varies depending on your age and the type of passport you’re applying for. For an adult (age 16 and over) applying for a new passport, the application fee is $130, plus a $35 execution fee. For children under 16, the application fee is $100, plus the $35 execution fee. Passport renewals for adults are $130. Keep in mind that these fees are subject to change, so it’s always best to check the official Department of State website for the most up-to-date information before your visit to Balcones Station.

Frequently Asked Questions

The passport office is located at 11900 JOLLYVILLE RD, AUSTIN, TX 78759. Get directions

Hours are . Call ahead at 5123319802.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “BALCONES STATION” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking at Balcones Station is available in a dedicated lot directly in front of the building on Jollyville Road. The lot provides approximately 35 spaces, which can fill up quickly during peak hours, particularly between 11:00 AM and 2:00 PM. Parking is free of charge. If the lot is full, alternative parking can be found along the side streets adjacent to Jollyville Road, such as Stonelake Boulevard, though be mindful of any posted restrictions. There are no paid parking garages within walking distance. During summer months, the asphalt in the parking lot can get extremely hot, so wearing appropriate footwear is recommended. In the event of heavy rain, the parking lot can experience some minor flooding near the entrance. If you’re visiting during the holiday season, allow extra time for parking as the post office tends to be significantly busier. Consider carpooling or utilizing ride-sharing services during peak times to avoid parking hassles. While there are no designated EV charging stations, there are several nearby at The Arboretum shopping center, less than a mile away.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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