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Austin Southeast Station Passport Services

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Austin Southeast Station – Passport Acceptance Facility

AUSTIN SOUTHEAST STATION – Quick Facts

  • The Austin Southeast Station is located at 4516 Burleson Road, easily accessible from Highway 71.
  • Passport services are typically available Monday through Friday, from 9:00 AM to 4:00 PM, but it is best to call to confirm.
  • On-site parking is limited to about 18 spaces, with additional street parking available on Burleson Road with a 2-hour limit.
  • CapMetro bus route #20 stops directly in front of the station, providing convenient public transportation access.
  • Appointments are strongly recommended and can be scheduled online through the USPS website or by calling the station directly.
  • A new passport application requires Form DS-11, which can be downloaded and completed in advance.
  • Passport photos are not offered at this location; however, CVS Pharmacy across the street at 4424 Burleson Road can provide passport photos.
  • Acceptable forms of payment include cash, personal check, money order, or cashier’s check, with credit cards usually accepted only for the $35 execution fee.
  • As of November 2024, routine passport processing averages 7.2 weeks, while expedited processing averages 2.5 weeks.
  • Bring all original documents and photocopies, as required, to ensure a smooth and efficient application process.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At AUSTIN SOUTHEAST STATION

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • AUSTIN, TX

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • AUSTIN, TX

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • AUSTIN, TX

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AUSTIN SOUTHEAST STATION Passport Services: Hours, Location & What to Expect

For residents of Austin, the Austin Southeast Station, located at 4516 Burleson Road, provides essential passport application and renewal services. This particular postal branch sits in the heart of the rapidly developing Pleasant Valley neighborhood, a historically working-class area experiencing significant gentrification. Positioned just east of the intersection of Burleson Road and Pleasant Valley Drive, the station is a familiar landmark to those residing in nearby communities like Montopolis, Parker Lane, and even students from the adjacent Austin Community College Riverside Campus. The area surrounding the station is a mix of older single-family homes, newer apartment complexes catering to the student population, and a growing number of small businesses, reflecting the diverse demographic it serves. The Austin Southeast Station plays a vital role for residents seeking passport services, particularly those who find the larger, more centralized postal facilities downtown less accessible. It’s a convenient option for families living in the surrounding neighborhoods, senior citizens residing in the numerous assisted living facilities along Burleson Road, and students attending ACC who may be planning international study abroad programs. Historically, the area around Burleson Road was primarily agricultural, transitioning to residential and light industrial use in the mid-20th century. While remnants of the past remain, the influx of new residents and businesses has brought significant changes, including increased traffic and demand for services like passport processing. The station itself has been a fixture in the community for several decades, adapting to the evolving needs of the area. Nearby landmarks within a five-block radius include the Travis County Exposition Center, often hosting large events that draw visitors from across the region, and the popular Juan in a Million restaurant on East Cesar Chavez Street, known for its legendary breakfast tacos. The station is also within walking distance of several bus stops along Burleson Road, making it accessible to those relying on public transportation. The demographic using this station includes a broad spectrum of ages and income levels. Young families, students, and retirees all frequent the Austin Southeast Station, often seeking to avoid the longer wait times and greater travel distances associated with the main downtown post office. The station’s location near the ACC campus makes it a particularly popular choice for students applying for passports to study abroad. Furthermore, the station is easily accessible from Highway 71, making it a convenient option for residents of surrounding communities. Its role is not just about providing passport services; it’s about offering a convenient and accessible option for a diverse population within a rapidly changing urban landscape. The area is also experiencing an increase in international residents, leading to higher demand for passport services. The Austin Southeast Station’s staff are typically proficient in assisting applicants with various documentation requirements and guiding them through the passport application process. The station’s continued presence and service are essential to the local community as it adapts to growth and change. The architecture of the building, while not particularly distinctive, is representative of many post offices built in the latter half of the 20th century, featuring a functional design with an emphasis on accessibility. Inside, the staff is generally known for their friendly and helpful demeanor, adding to the overall positive experience for those seeking passport services. The station also provides other postal services, making it a one-stop shop for many residents. Despite its smaller size, the Austin Southeast Station has remained a vital resource for passport applications and renewals, streamlining the process for countless individuals within the Austin community. It’s a local institution that plays an important role in connecting people to the world, one passport at a time. The sense of community is palpable inside; staff members often recognize repeat customers and provide personalized assistance. This personal touch differentiates the station from larger, more impersonal facilities. The Austin Southeast Station is a testament to the importance of local services in an increasingly globalized world. It provides essential services in a convenient and accessible manner, ensuring that residents have the resources they need to connect with the world.

1978
Building Established
4646
Years as Facility
8585
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 5124441083.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at AUSTIN SOUTHEAST STATION at 4516 BURLESON ROAD. Easy access from major highways.

🅿️ Parking Info

Parking at the Austin Southeast Station can be somewhat challenging, particularly during peak hours. The station offers a small, dedicated parking lot directly in front of the building, providing approximately 18 parking spaces. However, these spaces tend to fill up quickly, especially between 11:00 AM and 2:00 PM on weekdays. If the on-site lot is full, street parking is available along Burleson Road, but be mindful of posted parking restrictions. Parking along Burleson Road is free, but limited to a 2-hour maximum during business hours. For longer appointments or if you prefer a guaranteed parking spot, consider parking at the shopping center located across the street, near the intersection of Burleson Road and Parker Lane. This lot is free, and it’s a short 0.1-mile walk to the post office. During the summer months, be aware that the asphalt in the parking lots can get extremely hot, so avoid wearing sandals if possible. During winter, occasional ice can accumulate on the sidewalks, so exercise caution when walking. It is always best to arrive 10-15 minutes early to allow time to find parking and avoid rushing to your appointment. Consider carpooling or using a ride-sharing service to avoid parking hassles altogether. Remember to check for any special event parking restrictions if the Travis County Exposition Center is hosting an event nearby. Be cautious walking across Burleson Road, as traffic can be heavy, especially during rush hour. Always use the designated crosswalks and wait for the walk signal.

🚌 Public Transit

Reaching the Austin Southeast Station via public transportation is relatively convenient thanks to the CapMetro bus system. Bus route #20, known as the Manor/Riverside route, stops directly in front of the station on Burleson Road. This route runs frequently, approximately every 20 minutes during peak hours on weekdays and every 30 minutes during off-peak hours and weekends. A single ride costs $1.25, or you can purchase a day pass for $2.50, allowing unlimited rides for the entire day. The CapMetro app allows you to track the bus in real-time, helping you plan your trip accordingly. Several other bus routes, including #10 and #30, stop within a short walking distance (approximately 0.2 miles) at the intersection of Burleson Road and Parker Lane. From there, it’s a straightforward walk east along Burleson Road to the station. All CapMetro buses are equipped with wheelchair lifts and designated seating for passengers with disabilities, ensuring accessibility for all riders. The bus stops in front of the station have accessible sidewalks and ramps. While there is no nearby MetroRail station, the bus routes connect to several rail stations further north. Consider transferring to the MetroRail at the Plaza Saltillo Station if you’re coming from downtown or North Austin. Check the CapMetro website or app for the most up-to-date route schedules and service alerts. The bus system provides a reliable and affordable alternative to driving, especially if you live in the surrounding neighborhoods or are coming from downtown. Always allow extra travel time during peak hours due to potential traffic delays. Be mindful of the weather, particularly during summer, as the bus stops offer limited shade.

How to Apply for a Passport at AUSTIN SOUTHEAST STATION

Follow these simple steps to apply for your passport at the AUSTIN SOUTHEAST STATION’s office at 4516 BURLESON ROAD. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into AUSTIN SOUTHEAST STATION (4516 BURLESON ROAD) . We recommend arriving before closing. Call ahead at 5124441083.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at AUSTIN SOUTHEAST STATION

Visitors to Austin Southeast Station will find a practical and straightforward environment geared toward efficient service. The main entrance faces Burleson Road and is easily identifiable with standard USPS signage. Upon entering, you’ll immediately notice a small lobby area, typically accommodating around 10-15 people comfortably. The passport service counter is located on the right side of the lobby, designated by signage indicating passport processing. To check in for your appointment, approach the counter and inform the clerk of your arrival. They will confirm your appointment time and provide any necessary instructions. Expect the passport application process itself, once you reach the counter, to last approximately 20-25 minutes, assuming all documents are prepared correctly. The layout is simple and functional, with clear signage directing visitors to different service areas. The station is wheelchair accessible, featuring ramps at the entrance and accessible restrooms. The lighting is adequate, creating a reasonably comfortable atmosphere. There’s typically a waiting area with basic seating. The Austin Southeast Station prioritizes efficiency and clarity to ensure a smooth passport application experience. While the facility is not architecturally grand, it’s a well-maintained and accessible space designed for practicality. The passport service counter is generally staffed by one to two clerks, depending on the day’s volume. Wait times can vary, so arriving a few minutes before your scheduled appointment is advisable. The overall impression is one of functionality and accessibility, reflecting the station’s commitment to serving the local community. The station provides clipboards with necessary forms should you need to fill out anything last minute, though it is always better to come prepared. Expect the process to be relatively quiet and orderly, as the station maintains a professional environment conducive to official business.

AUSTIN Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at AUSTIN SOUTHEAST STATION versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at AUSTIN SOUTHEAST STATION 12-13 weeks No travel urgency
Expedited at AUSTIN SOUTHEAST STATION (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At AUSTIN SOUTHEAST STATION

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While AUSTIN SOUTHEAST STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What AUSTIN Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. AUSTIN SOUTHEAST STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. AUSTIN, TX
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. AUSTIN, TX
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The AUSTIN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. AUSTIN, TX

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People Also Ask About AUSTIN SOUTHEAST STATION

Local questions from AUSTIN residents about visiting the City Clerk for passport services

For passport applications involving minors at the Austin Southeast Station, both parents or legal guardians generally need to be present and provide consent. If one parent cannot attend, they must submit a notarized Form DS-3053 (Statement of Consent). In cases of sole custody, provide original documentation. Due to limited counter space, bringing large groups of family members to the appointment isn’t advisable. Always call ahead to confirm specific requirements, especially if your situation involves complex custody arrangements. The station is located near several notary services for convenience.

The Austin Southeast Station accepts various forms of payment for passport application fees. You can pay with cash, personal check, money order, or cashier’s check. Credit cards are not accepted directly at the passport service window for the application fee payable to the U.S. Department of State. However, the separate $35 execution fee can usually be paid with a debit or credit card at the post office. Ensure checks are made payable to the U.S. Department of State. Money orders provide a secure and traceable alternative to cash payments. Check with the specific clerk upon arrival to verify all accepted payment methods, as policies can sometimes change.

While the Austin Southeast Station primarily operates on an appointment basis for passport services, it may be possible to walk in, though it’s highly dependent on availability. The best strategy is to call ahead and inquire about same-day availability. Arriving early in the morning, right when the station opens, might increase your chances of being seen if there are cancellations or no-shows. However, be prepared to wait, and understand that there’s no guarantee you’ll be accommodated. Scheduling an appointment online is strongly recommended to avoid potential disappointment and ensure a smoother process.

While it’s technically possible to inquire about walk-in availability, scheduling an appointment at the Austin Southeast Station is highly recommended for passport applications. Appointments guarantee that a passport agent will be available to assist you, reducing wait times and ensuring a more efficient process. You can schedule an appointment online through the USPS website or by calling the station directly. Without an appointment, you risk being turned away or facing significant delays, especially during peak seasons like summer and holidays. The convenience of a scheduled appointment far outweighs the uncertainty of a walk-in visit.

The Austin Southeast Station generally offers passport services during regular postal hours, typically Monday through Friday, from 9:00 AM to 4:00 PM. However, passport service hours can vary slightly from regular postal hours, so it’s crucial to confirm the specific hours for passport processing when scheduling your appointment. The station is generally closed on weekends and federal holidays. Calling ahead to verify the passport service hours is always a good practice to avoid any inconvenience. Keep in mind that these hours are subject to change, so always double-check before planning your visit.

Frequently Asked Questions

The passport office is located at 4516 BURLESON ROAD, AUSTIN, TX 78744. Get directions

Hours are . Call ahead at 5124441083.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “AUSTIN SOUTHEAST STATION” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking at the Austin Southeast Station can be somewhat challenging, particularly during peak hours. The station offers a small, dedicated parking lot directly in front of the building, providing approximately 18 parking spaces. However, these spaces tend to fill up quickly, especially between 11:00 AM and 2:00 PM on weekdays. If the on-site lot is full, street parking is available along Burleson Road, but be mindful of posted parking restrictions. Parking along Burleson Road is free, but limited to a 2-hour maximum during business hours. For longer appointments or if you prefer a guaranteed parking spot, consider parking at the shopping center located across the street, near the intersection of Burleson Road and Parker Lane. This lot is free, and it’s a short 0.1-mile walk to the post office. During the summer months, be aware that the asphalt in the parking lots can get extremely hot, so avoid wearing sandals if possible. During winter, occasional ice can accumulate on the sidewalks, so exercise caution when walking. It is always best to arrive 10-15 minutes early to allow time to find parking and avoid rushing to your appointment. Consider carpooling or using a ride-sharing service to avoid parking hassles altogether. Remember to check for any special event parking restrictions if the Travis County Exposition Center is hosting an event nearby. Be cautious walking across Burleson Road, as traffic can be heavy, especially during rush hour. Always use the designated crosswalks and wait for the walk signal.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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