Plaza Las Americas Passport Services

Yes, appointments are highly recommended for the passport acceptance facility located within Plaza Las Americas to ensure prompt service and minimize wait times. You can schedule your appointment online by visiting the official USPS Retail Customer Appointment Scheduler and searching for the ‘San Juan, PR’ location, specifically the branch at Plaza Las Americas.

While the core documents are standard (DS-11 form, proof of U.S. citizenship like an original birth certificate, and valid photo ID), always bring original certified copies of your citizenship evidence. If your primary photo ID is a local Puerto Rico-issued ID that is close to expiring, consider bringing a secondary form of identification to avoid any potential processing delays at the San Juan facility.

You’ll need two separate payments: the passport application fee, payable by check or money order directly to the ‘U.S. Department of State.’ The execution fee, however, which goes to the Plaza Las Americas facility itself, can typically be paid via credit/debit card, check, or money order. Be prepared for these distinct payment requirements before your visit to the San Juan location.

Routine passport processing times for applications submitted at Plaza Las Americas generally align with national averages, currently fluctuating between 7-10 weeks. It’s important to factor in a few additional days for mail transit between San Juan and the mainland processing centers, both for your application to arrive and for your completed passport to be mailed back to Puerto Rico.

The passport acceptance services at the Plaza Las Americas USPS branch often have dedicated, limited hours that may not match the mall’s general operating schedule or even the post office’s full service hours. It’s highly recommended to check the specific San Juan USPS passport services website or call the Plaza Las Americas branch directly for the most current and accurate days and times before your visit.

The passport office is located at PLAZA LAS AMERICAS 2DO NIVEL LOCAL 198, SAN JUAN, PR 918. Get directions

Hours are . Call ahead at 7872507371.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “PLAZA LAS AMERICAS” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking options near PLAZA LAS AMERICAS may include street parking and public lots. Check local parking regulations and arrive early to find a convenient spot.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.