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Hato Rey Station Passport Services

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Skip the guesswork and errors. Our expert service handles everything from start to finish, so your application is done right the first time. From $147—as fast as 3 days.

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Hato Rey Station – Passport Acceptance Facility

HATO REY STATION – Quick Facts

  • Professional passport acceptance services
  • Experienced staff to guide you through the process
  • Bring all required documents and forms
  • Serving SAN JUAN residents and surrounding areas
  • New applications and renewals accepted

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At HATO REY STATION

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
Get Started Now →
★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • SAN JUAN, PR

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • SAN JUAN, PR

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • SAN JUAN, PR

⏰ Traveling in Less Than 4 Weeks?

Don’t risk missing your trip. Our expedited service guarantees your passport arrives on time.

✓ Guaranteed to Make Your Trip

We’ve helped 500,000+ customers since 1992. We’re so confident you’ll get your passport on time, we offer a 100% money-back guarantee. Need it fast? We get it done—no excuses.

HATO REY STATION Passport Services: Hours, Location & What to Expect

Located at the vibrant core of San Juan’s Hato Rey district, HATO REY STATION stands as a cornerstone for essential services within the “Milla de Oro” financial and commercial hub. More than just a traditional postal facility, we proudly serve as a vital U.S. Passport Acceptance Facility, offering comprehensive support for residents navigating international travel. Here, individuals can confidently apply for new U.S. passports and process renewals, guided by our knowledgeable staff who ensure all applications are meticulously prepared and submitted according to federal guidelines. Our dedicated team is committed to making this crucial process as smooth and straightforward as possible, from document verification to photo submission.

Our strategic location in Hato Rey provides unparalleled convenience for those living and working across San Juan, including nearby communities like Río Piedras, Santurce, and Guaynabo. We understand the demands of a busy metropolitan life, which is why we’ve ensured readily available, ample on-site parking to make your visit stress-free. The facility is also fully accessible, reflecting our commitment to serving every member of our diverse community. While you can visit for standard postal services during business hours, passport applications are best handled by scheduling an appointment in advance. This ensures you receive dedicated, one-on-one attention and minimizes wait times, allowing our specialists to provide thorough assistance without rush.

HATO REY STATION is deeply woven into the fabric of the San Juan community, not just as a point of transaction, but as a trusted resource. Whether you’re sending critical mail, purchasing stamps, or embarking on the exciting journey of international travel, our professional and welcoming team is here to provide efficient, reliable service. We are committed to upholding the highest standards of public service, ensuring that every interaction leaves you feeling confident and well-served by your local postal and passport acceptance facility.

1990
Building Established
3535
Years as Facility
5454
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 7862095489.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at HATO REY STATION at 361 CALLE JUAN CALAF. Easy access from major highways.

🅿️ Parking Info

Parking options near HATO REY STATION may include street parking and public lots. Check local parking regulations and arrive early to find a convenient spot.

🚌 Public Transit

Public transportation options may be available to reach HATO REY STATION in SAN JUAN. Check local transit schedules for routes and stops near 361 CALLE JUAN CALAF.

How to Apply for a Passport at HATO REY STATION

Follow these simple steps to apply for your passport at the HATO REY STATION’s office at 361 CALLE JUAN CALAF. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into HATO REY STATION (361 CALLE JUAN CALAF) . We recommend arriving before closing. Call ahead at 7862095489.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

⚡ Need it faster?

Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at HATO REY STATION

When visiting HATO REY STATION in SAN JUAN, plan to arrive 10-15 minutes early for your appointment. Bring all required documents including your DS-11 form, proof of citizenship, and photo ID.

SAN JUAN Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at HATO REY STATION versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at HATO REY STATION 12-13 weeks No travel urgency
Expedited at HATO REY STATION (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At HATO REY STATION

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While HATO REY STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What SAN JUAN Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. HATO REY STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. SAN JUAN, PR
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. SAN JUAN, PR
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SAN JUAN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. SAN JUAN, PR

Other Passport Facilities Near You

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People Also Ask About HATO REY STATION

Local questions from SAN JUAN residents about visiting the City Clerk for passport services

Para garantizar un servicio eficiente en la Hato Rey Station, le recomendamos encarecidamente programar su cita en línea a través del sitio web de USPS. Aunque algunos ‘walk-ins’ pueden ser atendidos si la capacidad lo permite, una cita previa asegura su espacio y reduce significativamente el tiempo de espera en este concurrido sector de San Juan.

En la Hato Rey Station, deberá presentar su prueba de ciudadanía estadounidense original, como su certificado de nacimiento o un pasaporte anterior, y una identificación válida emitida por el gobierno, como su licencia de conducir de Puerto Rico. También es crucial traer una fotografía tamaño pasaporte reciente que cumpla con los requisitos del Departamento de Estado.

La tarifa de solicitud del pasaporte, que se dirige al Departamento de Estado de EE. UU., debe pagarse exclusivamente con cheque personal o ‘money order’. Para la tarifa de ejecución de $35 por parte de la Hato Rey Station, usted puede usar ‘money order’, cheque personal, tarjeta de crédito/débito o efectivo.

Los tiempos de procesamiento estándar varían y se actualizan en el sitio web del Departamento de Estado de EE. UU., pero suelen ser varias semanas. Sí, existen opciones de procesamiento acelerado con un costo adicional, lo cual es ideal si necesita su pasaporte más rápido para un viaje desde San Juan.

Los servicios de aceptación de pasaportes en la Hato Rey Station operan con un horario específico, generalmente de lunes a viernes desde las 9:00 AM hasta las 3:00 PM. Es vital verificar el horario actual en el sitio web de USPS o llamar directamente a la facilidad de San Juan, ya que puede diferir de las horas de servicio postal minorista general.

Frequently Asked Questions

The passport office is located at 361 CALLE JUAN CALAF, SAN JUAN, PR 918. Get directions

Hours are . Call ahead at 7862095489.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “HATO REY STATION” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking options near HATO REY STATION may include street parking and public lots. Check local parking regulations and arrive early to find a convenient spot.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

✓ GUARANTEED TO MAKE YOUR TRIP

Skip the Hassle—Get Your Passport Done Right

Zero errors. Expert handling. Real-time tracking. Your passport delivered on time, guaranteed—or we refund your expediting fee.

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Available 24/7 • Call 800-860-8610