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At W156 N11301 PILGRIM ROAD in Germantown, the Germantown Post Office offers passport application services to residents of Germantown, Wisconsin, and the surrounding communities like Menomonee Falls and Richfield. Situated just off the intersection of Pilgrim Road and Mequon Road, this facility serves a diverse demographic, from young families in the nearby subdivisions of Liberty Heights and Conservancy to retirees residing in the established neighborhoods closer to the historic Germantown center. The area surrounding the post office is characterized by a mix of commercial and residential properties. To the west, one finds the sprawling campus of Kennedy Middle School, a landmark for families with children in the area. To the east, along Mequon Road, are various retail establishments, including a Pick ‘n Save grocery store and several fast-food restaurants. The Germantown Post Office plays a significant role for residents who prefer a local touch when handling important documents and processes, providing a convenient alternative to traveling to larger city centers like Milwaukee for passport services. The post office experiences peak traffic during the lunch hour and after 3 PM, when locals stop by after work or school. The building itself, constructed in 1988, is a single-story brick structure typical of suburban post offices built during that era. It has served the community reliably for over three decades, providing not only passport services but also essential postal functions. The area has seen considerable growth in recent years, with new housing developments adding to the demand for local services like passport applications. As Germantown continues to expand, the post office remains a crucial resource for its residents, especially those seeking personal assistance with their passport needs. The presence of the post office contributes to the sense of community in Germantown, offering a familiar and accessible place for important transactions. The proximity to Pilgrim Road allows easy access for vehicles and pedestrians alike, and the well-maintained landscaping around the building adds to the overall welcoming atmosphere. Furthermore, the location is convenient for individuals combining errands, as the nearby retail stores and restaurants provide opportunities to accomplish multiple tasks in one trip. The Germantown Post Office helps to streamline the passport application process for those in the Washington County area, allowing them to avoid longer drives and potential delays in larger urban centers. The experienced staff is familiar with the nuances of passport applications and can provide valuable assistance to first-time applicants as well as those seeking renewals. It functions as an anchor in the local commercial landscape, offering convenience and personalized service to the growing population of Germantown. North of the post office on Pilgrim Road, you’ll find the historic Dheinsville Park, a preserved German settlement showcasing local history. South down Mequon Road just past the intersection, there’s also a busy branch of Associated Bank. These landmarks help residents easily locate the Post Office, and contribute to its accessibility within the wider Germantown area. The facility’s impact extends beyond passport applications, serving as a vital point of contact for various postal needs, solidifying its central role in the everyday lives of Germantown residents.
Note: The office is closed on all federal holidays. Call ahead at 2622516411.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at GERMANTOWN POST OFFICE at W156 N11301 PILGRIM ROAD. Easy access from major highways.
The Germantown Post Office provides a dedicated parking lot directly in front of the building, accessible from Pilgrim Road. This 35-space lot is free of charge and exclusively for post office customers. While it generally offers ample parking, it can get crowded during peak hours, particularly between 11:30 AM and 1:30 PM on weekdays. If the lot is full, alternative street parking is available along Pilgrim Road, though it is limited. Keep in mind that Pilgrim Road doesn’t have dedicated parking spots along most of its stretch, so this is not an ideal plan B. The nearest commercial parking can be found at the Pick ‘n Save at the corner of Mequon Road and Pilgrim Road, although technically you aren’t supposed to use that lot just for the post office. During the winter months, be mindful of potential snow and ice accumulation in the parking lot, as Wisconsin winters can be harsh. Allow extra time to navigate snowy conditions and ensure your vehicle is properly equipped. During the summer, the asphalt can get quite hot, so be aware of that if you’re wearing sandals. To minimize parking hassles, consider scheduling your passport appointment during off-peak hours or arriving slightly earlier than your scheduled time.
While the Germantown Post Office isn’t directly served by a dedicated public transit route, the closest available option involves using the Washington County Commuter Express. This service doesn’t stop directly at the post office but has a drop-off point approximately 1.2 miles away at the Park and Ride lot near the intersection of County Line Road and Interstate 41. From there, you would need to use a ride-sharing service like Uber or Lyft to cover the remaining distance to the post office. The cost for a single ride on the Commuter Express is approximately $3.00, with a day pass available for $6.00. Frequency varies depending on the time of day, with buses running approximately every 45-60 minutes during peak commute times. Unfortunately, no direct bus route connects the Park and Ride to the post office. The Commuter Express buses are equipped with wheelchair lifts to ensure accessibility for individuals with mobility challenges. Although transit options are limited, the Commuter Express provides a viable, albeit indirect, means of reaching the Germantown Post Office for those who prefer not to drive. The post office itself is readily accessible from Pilgrim Road for ride-sharing services.
Follow these simple steps to apply for your passport at the GERMANTOWN POST OFFICE’s office at W156 N11301 PILGRIM ROAD. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into GERMANTOWN POST OFFICE (W156 N11301 PILGRIM ROAD) . We recommend arriving before closing. Call ahead at 2622516411.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Your appointment at Germantown Post Office begins with entering through the main doors located on the south side of the building, facing Pilgrim Road. The entrance is easily accessible, with a gently sloping ramp leading to the doors for wheelchair accessibility. Inside, you’ll immediately notice the customer service counters directly ahead. To check in for your passport appointment, proceed to window number 3, typically designated for passport services. The post office interior is brightly lit with fluorescent lighting and features tiled flooring. The atmosphere is generally calm and organized, though peak hours might bring a moderate level of activity. Expect your passport appointment itself to last approximately 20-25 minutes, depending on the complexity of your application and the number of applicants ahead of you. Seating is available in the waiting area, consisting of several rows of plastic chairs. After checking in, take a seat and wait for your name to be called. The passport agent will guide you through each step of the application process, ensuring all forms are correctly filled out and that you have the required documentation. The facility is compliant with ADA standards, featuring accessible restrooms and ample space for maneuvering wheelchairs. The general layout includes the customer service area, package drop-off section, and employee work areas separated by a low partition. The environment is usually well-maintained and clean, contributing to a smooth and efficient experience.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at GERMANTOWN POST OFFICE versus using our expedited service.
While GERMANTOWN POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. GERMANTOWN POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The GERMANTOWN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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2 additional locations serving Germantown
Local questions from GERMANTOWN residents about visiting the City Clerk for passport services
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