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Franklin Square Station Passport Services

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SYRACUSE passport office
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Franklin Square Station – Passport Acceptance Facility

FRANKLIN SQUARE STATION – Quick Facts

Begin by collecting all necessary paperwork before your appointment. This includes your completed but unsigned Form DS-11, proof of U.S. citizenship such as your original birth certificate or previous undamaged U.S. passport, and your valid government-issued photo identification like a driver’s license. Remember to also have a recent passport-compliant photo ready; while Franklin Square Station can take photos, having one beforehand saves time if you prefer.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At FRANKLIN SQUARE STATION

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • SYRACUSE, NY

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • SYRACUSE, NY

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • SYRACUSE, NY

⏰ Traveling in Less Than 4 Weeks?

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FRANKLIN SQUARE STATION Passport Services: Hours, Location & What to Expect

Located in Syracuse, the Franklin Square Station, situated prominently at 401 West Division Street, serves as a cornerstone for postal and passport services within the revitalized Franklin Square neighborhood. This area, once a thriving industrial hub in the 19th and early 20th centuries, has undergone significant transformation, evolving into a vibrant mixed-use district characterized by historic brick buildings, modern apartments, and green spaces. The post office itself stands as a testament to this blend, a robust mid-century structure that has adapted to the changing needs of the community. Its strategic placement at the intersection of West Division Street and North Franklin Street makes it an accessible point for residents, particularly those in the immediate Franklin Square district, but also commuters traveling through the corridor connecting downtown Syracuse with the Northside. The facility is a crucial resource for a diverse demographic, including young professionals residing in the numerous loft apartments along North Salina Street and West Genesee Street, families in the adjacent residential zones, and students from both Syracuse University and SUNY Upstate Medical University who may not have ready access to passport services closer to campus. Even small business owners and entrepreneurs operating out of the burgeoning commercial spaces around Clinton Square and Armory Square find it a convenient and reliable location for their passport application needs. The building, constructed in 1958, exhibits a utilitarian yet sturdy architectural style, typical of government infrastructure from that era, providing a practical and enduring presence amidst the more ornate historical facades of the surrounding blocks. It’s not uncommon to see a local artist or a graduate student submitting their DS-11 form here before an international research trip or a vacation. The facility is particularly well-regarded for its efficient service and the knowledgeable staff who have served the Syracuse community for years, often providing personalized guidance through the passport application process. Unlike some larger, more impersonal facilities, Franklin Square Station maintains a community-oriented atmosphere, reflecting the neighborhood’s close-knit feel. The post office’s role extends beyond mere transactions; it’s a familiar landmark that locals depend on. Situated just a block west of Franklin Square Park, a beloved urban green space with walking paths and a gazebo, and within a ten-minute walk of the Museum of Science and Technology (MOST) on West Jefferson Street, it’s integrated into the daily lives of those who live and work nearby. Patrons often combine their postal visits with a stroll through the park or an errand at one of the independent shops along North Salina Street. The facility also benefits from its proximity to major downtown arteries, allowing relatively easy access from areas like Little Italy, just a short drive across the Inner Harbor via West Genesee Street. This blend of historical significance, community centrality, and strategic urban positioning solidifies Franklin Square Station’s standing as a highly functional and integral part of Syracuse’s infrastructure, a place where official business is conducted with a distinctly local touch. The consistent flow of applicants, ranging from first-time international travelers to seasoned globetrotters updating their documents, speaks volumes about its enduring relevance and commitment to providing essential government services in an approachable setting. The steady hum of activity within its walls underscores its critical role in facilitating international travel for countless Central New Yorkers.

1958
Building Established
2222
Years as Facility
8585
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday 9:30-14:30 Open
Tuesday 9:30-14:30 Open
Wednesday 9:30-14:30 Open
Thursday 9:30-14:30 Open
Friday 9:30-14:30 Open
Saturday 9:30-11:30 Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 3154788849.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at FRANKLIN SQUARE STATION at 401 WEST DIVISION STREET. Easy access from major highways.

🅿️ Parking Info

Finding convenient parking near Franklin Square Station at 401 West Division Street requires a bit of local knowledge, especially during peak hours on weekdays. The most immediate option is metered street parking along West Division Street itself, typically costing $1.50 per hour from 8 AM to 5 PM, Monday through Friday, with a two-hour limit. There are approximately 15 such spaces directly in front of the post office. Adjacent to this, on North Franklin Street, you can often find additional metered spots, about 25 of them, with similar rates and restrictions. For appointments, it’s advisable to factor in an extra 10-15 minutes for parking, particularly between 10 AM and 3 PM. A more reliable choice, especially if you anticipate a longer stay or prefer covered parking, is the Franklin Square Garage located at 215 West Division Street, just a block west of the post office. This municipal garage offers hourly rates starting at $2.00 for the first hour and a daily maximum of $8.00. It’s a convenient 0.2-mile walk, or approximately 3 minutes, from the garage entrance to the station. During Syracuse’s harsh winters, with frequent snowfall and icy conditions, utilizing the Franklin Square Garage is highly recommended to avoid clearing snow from your vehicle or slipping on sidewalks. Conversely, in the summer, shaded parking within the garage offers a welcome respite from the intense Central New York sun. There’s also a smaller surface lot, often referred to locally as the ‘Erie Blvd Lot,’ with about 40 spaces accessible from West Genesee Street, about 0.3 miles north. While a bit further, it often has more availability and charges a flat rate of $6.00 for the day. Always check signage for any temporary restrictions due to local events or construction.

🚌 Public Transit

Accessing Franklin Square Station via public transit in Syracuse is quite straightforward, thanks to the CENTRO bus system. The facility at 401 West Division Street is well-served by several key routes. The most direct options include CENTRO Bus Route #16 (Eastwood/Downtown) and Route #40 (North Salina/South Salina), both of which have stops within a very short walking distance. Specifically, there’s a bus stop for both inbound and outbound services located on West Division Street directly in front of Franklin Square Park, just steps from the post office entrance. Another convenient stop is at the intersection of North Salina Street and Herald Place, about 0.1 miles (a 2-minute walk) east of the station, serving Route #40 and Route #46 (Lyncourt/Downtown). From the North Salina Street stop, simply walk west on Herald Place and then turn left onto North Franklin Street, or continue straight to West Division Street. Bus services typically operate with a frequency of every 20-25 minutes during peak weekday hours (7 AM – 9 AM and 4 PM – 6 PM) and every 35-45 minutes during off-peak times and weekends. A single ride costs $2.00, with a day pass available for $4.00, which can be purchased onboard with exact change or via the CENTRO app. All CENTRO buses are fully accessible, equipped with ramps and designated seating areas for wheelchairs, ensuring that everyone can comfortably reach the Franklin Square Station for their passport needs. The system provides clear audio announcements and digital displays for upcoming stops, making navigation simple even for infrequent riders. It’s a cost-effective and environmentally friendly way to manage your passport application, avoiding the hassle of downtown parking.

How to Apply for a Passport at FRANKLIN SQUARE STATION

Follow these simple steps to apply for your passport at the FRANKLIN SQUARE STATION’s office at 401 WEST DIVISION STREET. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into FRANKLIN SQUARE STATION (401 WEST DIVISION STREET) 9:30-14:30. We recommend arriving before closing. Call ahead at 3154788849.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

⚡ Need it faster?

Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at FRANKLIN SQUARE STATION

The experience at Franklin Square Station begins as you approach the building’s main entrance, which is clearly marked on the south side of West Division Street, directly facing the open expanse of Franklin Square Park. The exterior, a functional brick facade characteristic of mid-20th-century postal architecture, features large, clear windows that allow natural light into the waiting area. Upon entering, you’ll step into a well-maintained, open lobby space. The passport acceptance counter is typically located towards the rear-right of the main public area, identifiable by clear signage and often designated as Window #3 or Window #4. The layout is straightforward: a primary waiting zone with a few rows of seating, leading directly to the service counters. The environment is generally quiet and organized, designed for efficiency. For passport services, you will be called to one of the specific passport processing windows. The typical appointment duration at Franklin Square Station is quite precise, usually lasting between 18 to 22 minutes, assuming all your documentation is correctly prepared and complete. The staff are adept at quickly verifying documents and guiding applicants through the DS-11 form signing process. For individuals requiring accessibility, the entrance features a gentle ramp, and the main doors are automatic. Inside, the service counters are designed to accommodate wheelchairs, ensuring that all patrons can comfortably complete their application. The overall process is streamlined, minimizing wait times for those with scheduled appointments.

SYRACUSE Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at FRANKLIN SQUARE STATION versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at FRANKLIN SQUARE STATION 12-13 weeks No travel urgency
Expedited at FRANKLIN SQUARE STATION (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At FRANKLIN SQUARE STATION

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While FRANKLIN SQUARE STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What SYRACUSE Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. FRANKLIN SQUARE STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. SYRACUSE, NY
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. SYRACUSE, NY
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SYRACUSE post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. SYRACUSE, NY

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People Also Ask About FRANKLIN SQUARE STATION

Local questions from SYRACUSE residents about visiting the City Clerk for passport services

If you find yourself in a situation requiring urgent passport processing, Franklin Square Station can facilitate expedited service, but it’s important to understand the limitations. While this facility can accept and forward your expedited application, the actual emergency processing happens at a regional passport agency. For true emergencies—traveling within 14 days or needing a foreign visa within 28 days—you would typically need an appointment at the Western New York Passport Agency in Buffalo, NY, which is approximately a 2.5-hour drive from Syracuse. Franklin Square Station can process your expedited application, which usually reduces processing time from several weeks to 2-3 weeks, but for immediate travel, direct agency appointments are often the only recourse. Always clearly mark ‘EXPEDITED’ on your application and be prepared to pay the additional federal fee of $60, plus any applicable express mail charges. The staff here can provide the necessary forms and guidance to ensure your application is submitted correctly for the fastest possible turnaround.

The processing duration for passport applications submitted at Franklin Square Station depends on the service level you choose. For routine service, the standard timeframe generally ranges from 6 to 8 weeks, though this can fluctuate based on national demand. If you opt for expedited service, the processing time is significantly reduced, typically to between 2 and 3 weeks. These timelines begin from the date the National Passport Information Center receives your application, not from when you submit it at the post office. It’s crucial to account for mail transit time from Syracuse to the passport processing center, which usually adds a few extra days. The passport agent at Franklin Square Station will explain these current processing estimates during your appointment. You can track your application’s status online at the Department of State’s website a few days after submission. Always plan well in advance of any international travel dates, especially when applying for a new passport or for a minor, to avoid unnecessary stress or additional fees for faster processing.

For most passport renewals, you typically won’t need an appointment at Franklin Square Station. If you meet the criteria for renewal by mail—meaning your most recent passport is undamaged, was issued when you were 16 or older, was issued within the last 15 years, and you can submit it with your application—you can simply fill out Form DS-82 and mail it directly to the National Passport Processing Center. You’ll need to include your old passport, a new passport photo, and the applicable fee. However, if you do not meet all the mail-in renewal requirements—for example, your passport is significantly damaged, was issued when you were under 16, or was issued more than 15 years ago—then you must apply in person using Form DS-11, just as if you were applying for a new passport. In such cases, you would need to schedule an appointment at Franklin Square Station, bring all required documents, and follow the first-time applicant procedures. It’s always best to review the specific renewal criteria on the Department of State website before heading out.

Yes, an appointment is absolutely required for all passport application services at Franklin Square Station. This facility operates strictly by appointment to ensure efficient processing and to minimize wait times for all applicants. Walk-in services for passport applications are not available. You can schedule your appointment directly through the USPS online appointment scheduler, selecting the ‘Passport Services’ option for the Franklin Square Station location (401 West Division Street, Syracuse, NY). It’s advisable to book your appointment several days or even weeks in advance, especially during peak travel seasons like spring break or summer, as slots can fill up quickly. Arriving promptly for your scheduled time with all necessary documentation completed will help ensure a smooth and quick experience, typically lasting around 20 minutes, allowing the passport agent ample time to verify your documents and process your application accurately.

Yes, parking is certainly available around Franklin Square Station, though it requires a little planning. The most convenient options are often the metered street parking spots directly along West Division Street and North Franklin Street. These are typically available for $1.50 per hour with a two-hour limit, ideal for quick passport appointments. For those who prefer off-street parking or are concerned about finding a spot during busy weekday mornings, the Franklin Square Garage, located just one block west at 215 West Division Street, provides ample covered parking. This garage charges $2.00 for the first hour and has a daily maximum of $8.00, making it a reliable choice especially during inclement weather common in Syracuse. Consider arriving 10-15 minutes prior to your appointment time to secure suitable parking, allowing you to walk comfortably to the facility without rushing. Signage for parking rules and rates is clearly posted in the area, so a quick glance can save you a potential ticket.

Frequently Asked Questions

The passport office is located at 401 WEST DIVISION STREET, SYRACUSE, NY 13218. Get directions

Hours are 9:30-14:30. Call ahead at 3154788849.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “FRANKLIN SQUARE STATION” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Finding convenient parking near Franklin Square Station at 401 West Division Street requires a bit of local knowledge, especially during peak hours on weekdays. The most immediate option is metered street parking along West Division Street itself, typically costing $1.50 per hour from 8 AM to 5 PM, Monday through Friday, with a two-hour limit. There are approximately 15 such spaces directly in front of the post office. Adjacent to this, on North Franklin Street, you can often find additional metered spots, about 25 of them, with similar rates and restrictions. For appointments, it’s advisable to factor in an extra 10-15 minutes for parking, particularly between 10 AM and 3 PM. A more reliable choice, especially if you anticipate a longer stay or prefer covered parking, is the Franklin Square Garage located at 215 West Division Street, just a block west of the post office. This municipal garage offers hourly rates starting at $2.00 for the first hour and a daily maximum of $8.00. It’s a convenient 0.2-mile walk, or approximately 3 minutes, from the garage entrance to the station. During Syracuse’s harsh winters, with frequent snowfall and icy conditions, utilizing the Franklin Square Garage is highly recommended to avoid clearing snow from your vehicle or slipping on sidewalks. Conversely, in the summer, shaded parking within the garage offers a welcome respite from the intense Central New York sun. There’s also a smaller surface lot, often referred to locally as the ‘Erie Blvd Lot,’ with about 40 spaces accessible from West Genesee Street, about 0.3 miles north. While a bit further, it often has more availability and charges a flat rate of $6.00 for the day. Always check signage for any temporary restrictions due to local events or construction.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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