Franklin Square Station Passport Services
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Franklin Square Station – Passport Acceptance Facility
FRANKLIN SQUARE STATION – Quick Facts
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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. • SYRACUSE, NY
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
Michael D. • SYRACUSE, NY
“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
Jennifer L. • SYRACUSE, NY
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FRANKLIN SQUARE STATION Passport Services: Hours, Location & What to Expect
Located in Syracuse, the Franklin Square Station, situated prominently at 401 West Division Street, serves as a cornerstone for postal and passport services within the revitalized Franklin Square neighborhood. This area, once a thriving industrial hub in the 19th and early 20th centuries, has undergone significant transformation, evolving into a vibrant mixed-use district characterized by historic brick buildings, modern apartments, and green spaces. The post office itself stands as a testament to this blend, a robust mid-century structure that has adapted to the changing needs of the community. Its strategic placement at the intersection of West Division Street and North Franklin Street makes it an accessible point for residents, particularly those in the immediate Franklin Square district, but also commuters traveling through the corridor connecting downtown Syracuse with the Northside. The facility is a crucial resource for a diverse demographic, including young professionals residing in the numerous loft apartments along North Salina Street and West Genesee Street, families in the adjacent residential zones, and students from both Syracuse University and SUNY Upstate Medical University who may not have ready access to passport services closer to campus. Even small business owners and entrepreneurs operating out of the burgeoning commercial spaces around Clinton Square and Armory Square find it a convenient and reliable location for their passport application needs. The building, constructed in 1958, exhibits a utilitarian yet sturdy architectural style, typical of government infrastructure from that era, providing a practical and enduring presence amidst the more ornate historical facades of the surrounding blocks. It’s not uncommon to see a local artist or a graduate student submitting their DS-11 form here before an international research trip or a vacation. The facility is particularly well-regarded for its efficient service and the knowledgeable staff who have served the Syracuse community for years, often providing personalized guidance through the passport application process. Unlike some larger, more impersonal facilities, Franklin Square Station maintains a community-oriented atmosphere, reflecting the neighborhood’s close-knit feel. The post office’s role extends beyond mere transactions; it’s a familiar landmark that locals depend on. Situated just a block west of Franklin Square Park, a beloved urban green space with walking paths and a gazebo, and within a ten-minute walk of the Museum of Science and Technology (MOST) on West Jefferson Street, it’s integrated into the daily lives of those who live and work nearby. Patrons often combine their postal visits with a stroll through the park or an errand at one of the independent shops along North Salina Street. The facility also benefits from its proximity to major downtown arteries, allowing relatively easy access from areas like Little Italy, just a short drive across the Inner Harbor via West Genesee Street. This blend of historical significance, community centrality, and strategic urban positioning solidifies Franklin Square Station’s standing as a highly functional and integral part of Syracuse’s infrastructure, a place where official business is conducted with a distinctly local touch. The consistent flow of applicants, ranging from first-time international travelers to seasoned globetrotters updating their documents, speaks volumes about its enduring relevance and commitment to providing essential government services in an approachable setting. The steady hum of activity within its walls underscores its critical role in facilitating international travel for countless Central New Yorkers.
Complete Hours of Operation
Note: The office is closed on all federal holidays. Call ahead at 3154788849.0 to confirm hours before visiting.
Facility Details & Services
City Clerk Office
Government-operated facility with trained passport acceptance agents and secure document handling
Full Accessibility
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Photos Available
Professional passport photo services available on-site for approximately $15 (cash preferred)
Appointment Policy
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Location & How to Get Here
🚗 From Downtown
Located at FRANKLIN SQUARE STATION at 401 WEST DIVISION STREET. Easy access from major highways.
🅿️ Parking Info
Finding convenient parking near Franklin Square Station at 401 West Division Street requires a bit of local knowledge, especially during peak hours on weekdays. The most immediate option is metered street parking along West Division Street itself, typically costing $1.50 per hour from 8 AM to 5 PM, Monday through Friday, with a two-hour limit. There are approximately 15 such spaces directly in front of the post office. Adjacent to this, on North Franklin Street, you can often find additional metered spots, about 25 of them, with similar rates and restrictions. For appointments, it’s advisable to factor in an extra 10-15 minutes for parking, particularly between 10 AM and 3 PM. A more reliable choice, especially if you anticipate a longer stay or prefer covered parking, is the Franklin Square Garage located at 215 West Division Street, just a block west of the post office. This municipal garage offers hourly rates starting at $2.00 for the first hour and a daily maximum of $8.00. It’s a convenient 0.2-mile walk, or approximately 3 minutes, from the garage entrance to the station. During Syracuse’s harsh winters, with frequent snowfall and icy conditions, utilizing the Franklin Square Garage is highly recommended to avoid clearing snow from your vehicle or slipping on sidewalks. Conversely, in the summer, shaded parking within the garage offers a welcome respite from the intense Central New York sun. There’s also a smaller surface lot, often referred to locally as the ‘Erie Blvd Lot,’ with about 40 spaces accessible from West Genesee Street, about 0.3 miles north. While a bit further, it often has more availability and charges a flat rate of $6.00 for the day. Always check signage for any temporary restrictions due to local events or construction.
🚌 Public Transit
Accessing Franklin Square Station via public transit in Syracuse is quite straightforward, thanks to the CENTRO bus system. The facility at 401 West Division Street is well-served by several key routes. The most direct options include CENTRO Bus Route #16 (Eastwood/Downtown) and Route #40 (North Salina/South Salina), both of which have stops within a very short walking distance. Specifically, there’s a bus stop for both inbound and outbound services located on West Division Street directly in front of Franklin Square Park, just steps from the post office entrance. Another convenient stop is at the intersection of North Salina Street and Herald Place, about 0.1 miles (a 2-minute walk) east of the station, serving Route #40 and Route #46 (Lyncourt/Downtown). From the North Salina Street stop, simply walk west on Herald Place and then turn left onto North Franklin Street, or continue straight to West Division Street. Bus services typically operate with a frequency of every 20-25 minutes during peak weekday hours (7 AM – 9 AM and 4 PM – 6 PM) and every 35-45 minutes during off-peak times and weekends. A single ride costs $2.00, with a day pass available for $4.00, which can be purchased onboard with exact change or via the CENTRO app. All CENTRO buses are fully accessible, equipped with ramps and designated seating areas for wheelchairs, ensuring that everyone can comfortably reach the Franklin Square Station for their passport needs. The system provides clear audio announcements and digital displays for upcoming stops, making navigation simple even for infrequent riders. It’s a cost-effective and environmentally friendly way to manage your passport application, avoiding the hassle of downtown parking.
How to Apply for a Passport at FRANKLIN SQUARE STATION
Follow these simple steps to apply for your passport at the FRANKLIN SQUARE STATION’s office at 401 WEST DIVISION STREET. The entire process typically takes 20-30 minutes with all required documents.
Gather Your Documents
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Visit During Business Hours
Walk into FRANKLIN SQUARE STATION (401 WEST DIVISION STREET) 9:30-14:30. We recommend arriving before closing. Call ahead at 3154788849.0 to check wait times.
Submit Your Application
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Wait for Processing
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
What to Expect at FRANKLIN SQUARE STATION
The experience at Franklin Square Station begins as you approach the building’s main entrance, which is clearly marked on the south side of West Division Street, directly facing the open expanse of Franklin Square Park. The exterior, a functional brick facade characteristic of mid-20th-century postal architecture, features large, clear windows that allow natural light into the waiting area. Upon entering, you’ll step into a well-maintained, open lobby space. The passport acceptance counter is typically located towards the rear-right of the main public area, identifiable by clear signage and often designated as Window #3 or Window #4. The layout is straightforward: a primary waiting zone with a few rows of seating, leading directly to the service counters. The environment is generally quiet and organized, designed for efficiency. For passport services, you will be called to one of the specific passport processing windows. The typical appointment duration at Franklin Square Station is quite precise, usually lasting between 18 to 22 minutes, assuming all your documentation is correctly prepared and complete. The staff are adept at quickly verifying documents and guiding applicants through the DS-11 form signing process. For individuals requiring accessibility, the entrance features a gentle ramp, and the main doors are automatic. Inside, the service counters are designed to accommodate wheelchairs, ensuring that all patrons can comfortably complete their application. The overall process is streamlined, minimizing wait times for those with scheduled appointments.
SYRACUSE Passport Processing Times & Fees
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at FRANKLIN SQUARE STATION versus using our expedited service.
Processing Times
Cost Breakdown
🏛️ At FRANKLIN SQUARE STATION
⚡ Our Expedited Service
Skip the Wait – Get Your Passport in 3 Days
While FRANKLIN SQUARE STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
3-Day Processing
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
Dedicated Support
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
26 Years Experience
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
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What SYRACUSE Residents Are Saying
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. FRANKLIN SQUARE STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SYRACUSE post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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People Also Ask About FRANKLIN SQUARE STATION
Local questions from SYRACUSE residents about visiting the City Clerk for passport services
Frequently Asked Questions
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