Rochester Main Office Window Passport Services

To successfully apply for a new U.S. passport at the Rochester Main Office Window on Jefferson Road, you’ll need several key documents. This includes proof of U.S. citizenship, such as your original birth certificate or a previous, undamaged passport. Additionally, you must provide proof of identity, typically a valid, government-issued photo ID like a New York State Driver’s License or a state-issued identification card. Both the originals and a photocopy (front and back) of your ID are required. For minor applicants, both parents must be present with their IDs and the child’s birth certificate. The postal clerks at this specific Rochester facility are meticulous, so having all documents readily organized will significantly expedite your appointment.

If you require your passport urgently, the Rochester Main Office Window on Jefferson Road can facilitate expedited processing, but it’s crucial to understand the mechanism. When you apply, you can opt for expedited service on your DS-11 application form, which generally reduces processing times to 2-3 weeks, as opposed to the routine 7-9 weeks. This comes with an additional government fee of $60 per application. For even faster service, beyond what expedited processing can offer, you would need to contact the National Passport Information Center to schedule an appointment at a Regional Passport Agency, typically located in New York City or Buffalo, if you have urgent international travel plans within 14 days. The Jefferson Road facility cannot issue same-day passports, but it provides the necessary first step for all levels of processing.

Yes, the Rochester Main Office Window offers convenient on-site passport photo services, which many applicants find highly beneficial. For a fee of $15, a postal clerk trained in passport photography can take your photo according to strict State Department guidelines right at the counter. This eliminates the need to visit a separate photo studio and ensures your photo meets all size, background, and facial expression requirements, preventing potential delays in your application. It’s a quick process, typically taking less than five minutes. If you choose to bring your own photos, ensure they were taken within the last six months, are 2×2 inches, in color, and against a plain white or off-white background. However, utilizing the on-site service at 1335 Jefferson Road often provides an added layer of assurance.

When submitting your passport application at the Rochester Main Office Window, it’s essential to be aware of the payment requirements for the different fees. The acceptance fee, which is $35 per application, can be paid directly to the U.S. Post Office. This specific facility accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, money orders, or checks made payable to ‘U.S. Postmaster.’ However, the separate passport application fee, which is paid to the U.S. Department of State, must be submitted via check or money order only, made payable to ‘U.S. Department of State.’ They cannot accept cash or credit card payments for the State Department portion. Planning ahead with two separate payment methods, as outlined, will ensure a smooth transaction at 1335 Jefferson Road.

Yes, for all passport applications involving minors (children under 16), appointments are absolutely required at the Rochester Main Office Window on Jefferson Road. This is due to the specific legal requirements and the amount of time needed to process such applications. Both parents or legal guardians must be present with the minor, along with their valid government-issued identification and the child’s original birth certificate (or other proof of citizenship). If one parent is unavailable, specific consent forms (DS-3053) and notarized statements are necessary. The postal clerks here are particularly careful with minor applications to ensure full compliance with federal regulations, so scheduling ahead and arriving prepared with all parties and documents is critical for a successful visit.

The passport office is located at 1335 JEFFERSON ROAD, ROCHESTER, NY 14692. Get directions

Hours are 11:00-16:00. Call ahead at 5852725953.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “ROCHESTER MAIN OFFICE WINDOW” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Convenient parking at the Rochester Main Office Window is a notable advantage, especially along the busy Jefferson Road corridor. A dedicated, free surface parking lot is situated immediately in front of the building, offering approximately 47 marked spaces. This main lot is directly accessible from Jefferson Road via a clear entrance lane. For those visiting during peak hours, particularly Tuesday and Thursday afternoons or Saturday mornings, overflow parking is often available in the adjacent commercial plaza parking lot to the east, accessible via a shared entrance. While there are no official agreements for this, it is generally tolerated for short visits. Street parking is generally not an option directly on Jefferson Road due to its commercial nature and high traffic volume; however, if the main lot is completely full, a small number of unmarked spaces can occasionally be found on the less-trafficked side road leading to the rear of the facility, though these are not guaranteed. For guaranteed peace of mind during your 20-minute appointment, aiming for the main Post Office lot is always the best strategy. During Rochester’s notoriously harsh winters, be aware that the lot can become icy or have significant snow accumulation, especially after heavy storms. Crews generally clear the main thoroughfares first, so exercise caution when navigating the parking area. In summer, the exposed lot can get quite hot, so consider arriving a few minutes early to ensure a shaded spot if available.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.