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Monroe County Clerks Office Passport Services

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Monroe County Clerks Office – Passport Acceptance Facility

MONROE COUNTY CLERKS OFFICE – Quick Facts

  • The Monroe County Clerks Office is located at 39 W MAIN ST, Rochester, NY, offering passport services Monday through Friday from 9:00 AM to 4:30 PM.
  • This facility is situated within the Monroe County Office Building, making it a convenient downtown option just two blocks west of the Blue Cross Arena.
  • Parking is best secured at the Sister Cities Garage (28 N Fitzhugh St) for $2.50/hr, a 0.15-mile walk, or metered street parking on Main Street ($1.75/hr).
  • Appointments are strongly recommended for all passport applications, including first-time applicants and minors, to ensure efficient service.
  • Passport photos are not taken on-site; applicants must bring two compliant 2×2 inch color photos.
  • Payment for the U.S. Department of State fee must be by check or money order; the $35 execution fee to the Monroe County Clerk can be paid by cash, credit card, or check.
  • Routine processing averages 7-10 weeks, while expedited processing takes 2-3 weeks plus mailing time, as of November 2024.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At MONROE COUNTY CLERKS OFFICE

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • ROCHESTER, NY

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • ROCHESTER, NY

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • ROCHESTER, NY

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MONROE COUNTY CLERKS OFFICE Passport Services: Hours, Location & What to Expect

Rochester residents benefit from the consistently reliable and historically grounded passport services offered at the Monroe County Clerks Office, strategically located at 39 W MAIN ST in the heart of downtown Rochester. This facility stands as a primary resource for individuals across the entire county, from the bustling neighborhoods of the South Wedge and Corn Hill to the suburban communities stretching into Brighton and Irondequoit. Situated prominently within the Monroe County Office Building, a structure that itself contributes to the city’s architectural narrative, this office provides crucial passport acceptance services with a distinct focus on precision and community accessibility.

For decades, the Monroe County Clerks Office has been an integral part of civic life for Rochesterians, adapting to the evolving needs of its diverse populace. Business professionals frequently utilize its services for expedited passport renewals as they prepare for international conferences or client meetings, often flying out of Greater Rochester International Airport (ROC). Families planning vacations to destinations like the Caribbean or Europe rely on the consistent availability of new passport applications for their children, ensuring all travel documents are in order long before their departure. College students from the University of Rochester and Rochester Institute of Technology, especially those contemplating study abroad programs or international internships, find the convenient downtown location and structured appointment system particularly advantageous.

Geographically, the facility’s placement at 39 W MAIN ST offers unparalleled access. It’s positioned on the north side of West Main Street, just west of the bustling intersection with Fitzhugh Street North, and a short walk from the historic Four Corners intersection where Main Street meets State Street and Exchange Boulevard. This central position makes it a navigational touchstone. The immediate vicinity is rich with local history and active city life. To the east, within a mere two blocks, stands the iconic Blue Cross Arena at the War Memorial, a hub for sports and entertainment. Just beyond that, the majestic Genesee River flows, offering picturesque views from the pedestrian bridges nearby. To the north, within a three-block radius, one can find the grandeur of Rochester City Hall at 30 Church Street and the revitalized Sibley Building, now a mixed-use residential and commercial complex, at 250 East Main Street.

What sets the Monroe County Clerks Office apart from smaller acceptance facilities is its comprehensive approach and institutional stability. Unlike some local post offices that might have limited hours or fewer dedicated staff, the County Clerk’s Office typically allocates specific personnel and resources exclusively to passport processing, fostering a more streamlined and knowledgeable experience. The environment is one of efficiency, designed to handle a significant volume of applications while maintaining high standards of accuracy, which is paramount when dealing with federal identification documents. This commitment to detail is especially beneficial for complex cases, such as those involving name changes, lost passports, or specific requirements for minors.

Historically, the County Clerk’s Office has roots deeply embedded in the administrative framework of Monroe County, a framework that has been serving the region since its establishment in 1821. While passport acceptance is a more recent addition to its duties, leveraging its existing infrastructure and public service ethos made it a natural fit. The building itself, part of the downtown government complex, embodies a sense of enduring public service, with its solid stone facade and stately presence reflecting the permanence of its functions. This sense of historical continuity and public trust contributes significantly to the authority and reliability perceived by those seeking passport services here. Many residents from the surrounding suburbs, including Fairport, Penfield, and Greece, make the short drive downtown specifically for the assured service quality found at this central county facility, often combining their visit with other errands or enjoying the nearby cultural attractions and dining options. The office plays a crucial role in empowering Rochesterians to connect with the world, facilitating everything from family reunions abroad to critical international business ventures, all from its well-established and highly accessible location.

1974
Building Established
2222
Years as Facility
115115
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday 9:00-13:00 Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 5857531600.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at MONROE COUNTY CLERKS OFFICE at 39 W MAIN ST. Easy access from major highways.

🅿️ Parking Info

Securing parking near the Monroe County Clerks Office at 39 W MAIN ST requires a strategic approach, especially during weekday business hours. The most convenient option is often the Sister Cities Garage, located just a block north at 28 N Fitzhugh St. This garage offers hourly rates, typically around $2.50 for the first hour and $1.50 for each subsequent hour, with a daily maximum of approximately $10-$12. It’s a covered facility, providing excellent protection from Rochester’s often inclement weather, whether it’s the intense summer sun or the pervasive winter snow and ice. From Sister Cities Garage, a leisurely walk of about 0.15 miles, or one block south on Fitzhugh Street, brings you directly to the County Office Building’s entrance. Another viable option is the South Avenue Garage, located at 39 Stone Street, which is approximately two blocks southeast of the facility. Rates are comparable, usually around $2.00 per hour. While slightly further, it offers ample space and is a good backup if Sister Cities is nearing capacity. Metered street parking is available on West Main Street itself, as well as on surrounding streets like Fitzhugh Street North and Exchange Boulevard, but these spots are often limited to 1 or 2 hours and cost about $1.75 per hour, enforced Monday through Saturday from 8 AM to 6 PM. For appointments, aiming for an early morning slot (e.g., 9:00 AM) or later in the afternoon (e.g., 3:00 PM) generally presents less competition for both garage and street parking. Be mindful of potential snow emergencies in winter, which can lead to parking restrictions on city streets.

🚌 Public Transit

Accessing the Monroe County Clerks Office at 39 W MAIN ST via Rochester’s Regional Transit Service (RTS) is highly convenient due to its central downtown location. Numerous bus routes converge in the immediate vicinity, making it readily accessible for residents throughout the county. Key routes such as Bus #1 (Main Street), Bus #5 (St. Paul Street/South Avenue), and Bus #13 (Plymouth Avenue/South Clinton Avenue) all have stops within a very short walking distance, typically less than one block. For instance, bus stops are located directly on West Main Street in front of or just across from the County Office Building. Another major stop is at the intersection of Main Street and Exchange Boulevard, a mere 0.1-mile walk east. Bus service frequency during weekdays is generally robust, with most core routes operating every 15-20 minutes during peak hours and every 30 minutes off-peak. A standard single ride cash fare is $1.00, or riders can purchase an RTS Connect Pass for $3.00 for a day pass, offering unlimited rides within a 24-hour period. All RTS buses are equipped with wheelchair ramps or lifts, ensuring full accessibility for passengers with mobility devices. Additionally, priority seating is available near the front of the bus. From a bus stop directly on West Main Street, simply walk a few steps west to reach the building entrance. For those arriving at the Main & Exchange stop, walk west on Main Street for approximately one minute. The centralized bus infrastructure ensures a straightforward and affordable commute to your passport appointment.

How to Apply for a Passport at MONROE COUNTY CLERKS OFFICE

Follow these simple steps to apply for your passport at the MONROE COUNTY CLERKS OFFICE’s office at 39 W MAIN ST. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into MONROE COUNTY CLERKS OFFICE (39 W MAIN ST) . We recommend arriving before closing. Call ahead at 5857531600.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at MONROE COUNTY CLERKS OFFICE

Visitors to Monroe County Clerks Office will find a professional and well-organized environment dedicated to efficient passport application processing. Upon entering the Monroe County Office Building at 39 W MAIN ST, most applicants will use the main entrance on the north side of Main Street, characterized by its sturdy stone facade and double glass doors. Once inside the well-lit, spacious lobby, proceed past the information desk to the Passport Services counter located on the first floor, typically designated by clear signage. The processing area is situated towards the rear of the main public lobby, usually around window number 103, offering a semi-private interaction point with the acceptance agent.

The interior features a classic government building aesthetic, with durable materials, moderate ceiling heights, and clear directional signs. There’s a dedicated waiting area with seating available for applicants, ensuring comfort during peak times. Checking in is straightforward; inform the clerk at the Passport Services window of your arrival for your scheduled appointment. Typical passport appointments here are highly efficient, often lasting between 18-22 minutes, assuming all documentation is properly prepared. The layout is designed to guide applicants smoothly through the process, from document verification to payment collection and oath administration.

Accessibility is a key consideration at this downtown facility. The main entrance off West Main Street is wheelchair accessible, with ramps where necessary, and elevators are readily available within the building to access other floors if required, though passport services are conveniently on the ground level. Restrooms are also compliant with accessibility standards. The focus here is on a structured, professional interaction, ensuring accuracy and adherence to federal guidelines for every passport application submitted.

ROCHESTER Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at MONROE COUNTY CLERKS OFFICE versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at MONROE COUNTY CLERKS OFFICE 12-13 weeks No travel urgency
Expedited at MONROE COUNTY CLERKS OFFICE (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At MONROE COUNTY CLERKS OFFICE

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

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3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

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Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What ROCHESTER Residents Are Saying

Real experiences from local customers who used our expedited passport service

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Sarah M. ROCHESTER, NY
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“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. ROCHESTER, NY
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“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The ROCHESTER post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

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People Also Ask About MONROE COUNTY CLERKS OFFICE

Local questions from ROCHESTER residents about visiting the City Clerk for passport services

Passport photos submitted at the Monroe County Clerks Office, just like any official U.S. passport acceptance facility, must adhere strictly to federal guidelines. Your photograph needs to be 2×2 inches in size, ensuring your head is between 1 inch and 1 3/8 inches (25 mm and 35 mm) from the bottom of your chin to the top of your head. These specific dimensions are crucial for machine readability and processing by the Department of State. While the Monroe County Clerks Office does not offer on-site photo services, there are several local pharmacies and photo studios in downtown Rochester, such as the CVS at 138 East Main Street or Rite Aid at 261 East Main Street, where you can obtain compliant photos before your appointment. Remember to bring two identical, recent, color photographs that meet all background, lighting, and expression criteria.

Yes, for a child under 16 applying for a passport at the Monroe County Clerks Office, it is generally required that both parents or legal guardians appear in person. Both must present valid government-issued identification and provide proof of their parental relationship to the child, such as the child’s birth certificate or adoption decree. This ensures the protection of the child and verifies parental consent. If one parent is unable to attend, they must provide a notarized Statement of Consent (Form DS-3053), along with a copy of their valid photo identification. The agents at 39 W MAIN ST are highly experienced in handling minor applications and can guide you through any specific circumstances.

When applying for a passport at the Monroe County Clerks Office, located at 39 W MAIN ST, it’s important to understand the dual payment structure. The application fee for the U.S. Department of State must be paid by check or money order only, made payable to ‘U.S. Department of State.’ They cannot accept cash or credit cards for this federal fee. However, the separate $35 execution fee (also known as the acceptance fee), which is paid to the Monroe County Clerks Office itself, can typically be paid using cash, credit card (Visa, MasterCard, Discover), or a personal check/money order made payable to ‘Monroe County Clerk.’ It’s always a good idea to bring both a checkbook and a credit card to ensure a smooth transaction for both required payments.

Yes, appointments are absolutely required for all passport applications involving minors at the Monroe County Clerks Office. Due to the specific requirements for children under 16, which mandate the physical presence of both parents (or documented consent from the absent parent), scheduling an appointment ensures that adequate time and resources are allocated for a thorough and compliant process. This facility does not typically accommodate walk-ins for minor applications. Scheduling ahead by visiting the Monroe County Clerk’s official website or calling their passport services line helps streamline your visit, ensuring all necessary documentation, including parental IDs and proof of relationship, can be reviewed efficiently by the agents at 39 W MAIN ST.

While the Monroe County Clerks Office at 39 W MAIN ST primarily operates by appointment for passport services to ensure efficient processing and minimize wait times for all applicants, they do sometimes accommodate walk-ins on a limited, space-available basis. Walk-in availability is never guaranteed and is subject to the day’s existing appointment schedule and staff capacity. If you arrive without an appointment, you may experience significant wait times, or you might be asked to schedule an appointment for a later date or time. To avoid potential frustration and ensure a smooth experience, particularly if you have specific time constraints, it is strongly recommended to schedule an appointment in advance through the Monroe County Clerk’s official website.

Frequently Asked Questions

The passport office is located at 39 W MAIN ST, ROCHESTER, NY 14614. Get directions

Hours are . Call ahead at 5857531600.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “MONROE COUNTY CLERKS OFFICE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Securing parking near the Monroe County Clerks Office at 39 W MAIN ST requires a strategic approach, especially during weekday business hours. The most convenient option is often the Sister Cities Garage, located just a block north at 28 N Fitzhugh St. This garage offers hourly rates, typically around $2.50 for the first hour and $1.50 for each subsequent hour, with a daily maximum of approximately $10-$12. It’s a covered facility, providing excellent protection from Rochester’s often inclement weather, whether it’s the intense summer sun or the pervasive winter snow and ice. From Sister Cities Garage, a leisurely walk of about 0.15 miles, or one block south on Fitzhugh Street, brings you directly to the County Office Building’s entrance. Another viable option is the South Avenue Garage, located at 39 Stone Street, which is approximately two blocks southeast of the facility. Rates are comparable, usually around $2.00 per hour. While slightly further, it offers ample space and is a good backup if Sister Cities is nearing capacity. Metered street parking is available on West Main Street itself, as well as on surrounding streets like Fitzhugh Street North and Exchange Boulevard, but these spots are often limited to 1 or 2 hours and cost about $1.75 per hour, enforced Monday through Saturday from 8 AM to 6 PM. For appointments, aiming for an early morning slot (e.g., 9:00 AM) or later in the afternoon (e.g., 3:00 PM) generally presents less competition for both garage and street parking. Be mindful of potential snow emergencies in winter, which can lead to parking restrictions on city streets.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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