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City Of Rochester Passport Services

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ROCHESTER passport office
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City Of Rochester – Passport Acceptance Facility

CITY OF ROCHESTER – Quick Facts

  • The City Of Rochester passport facility is located within the historic City Hall at 30 Church Street, easily accessible in the downtown Civic Center District.
  • Appointments are strongly recommended and can be scheduled directly with the City Clerk’s office, available weekdays from 9:00 AM to 4:00 PM.
  • Convenient parking options include metered street parking on Church Street and the Sister Cities Garage directly across N Fitzhugh Street.
  • The facility processes new passport applications (DS-11) for adults and minors, as well as lost or stolen passport replacements.
  • Payment for the application fee to the U.S. Department of State must be by check or money order only; a separate execution fee of $35 is paid to the City of Rochester via cash, check, or credit card.
  • Passport photos are not taken on-site, so applicants must bring two compliant 2×2 inch color photographs to their appointment.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At CITY OF ROCHESTER

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • ROCHESTER, NY

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • ROCHESTER, NY

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • ROCHESTER, NY

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CITY OF ROCHESTER Passport Services: Hours, Location & What to Expect

This Rochester passport facility, located within the historic City Hall building at 30 Church Street, stands as a primary resource for residents across Monroe County seeking new U.S. passports or services for minors. Positioned firmly within the Civic Center District of Downtown Rochester, the facility is a cornerstone for international travel documentation. The architectural grandeur of the 1875 City Hall, a Romanesque Revival structure designed by Rochester architect Arthur Warner, offers a distinctive setting for this essential civic function, differentiating it from more utilitarian post office locations. The building itself is a Rochester landmark, facing the David Gantt R-Center and just a short walk from the Genesee Riverway Trail, which traces the city’s vital Genesee River. Its central location makes it particularly accessible to individuals working or residing in the immediate downtown core, including professionals from financial institutions along East Avenue, employees from the public sector within the surrounding government buildings, and residents of nearby urban neighborhoods like Corn Hill, the High Falls District, and the increasingly vibrant Washington Square area. Students from institutions such as the Rochester Institute of Technology (RIT) City Center and the Hochstein School of Music & Dance, located just a few blocks west on N Plymouth Avenue, also frequently utilize this convenient downtown option.

Applications are processed diligently by trained City Clerk staff, ensuring accuracy and adherence to federal guidelines. The facility prioritizes first-time applicants, minors requiring two-parent consent, and those who need to replace lost or stolen passports, as these categories necessitate in-person application submission via a designated acceptance agent. While many suburban residents might opt for facilities closer to their homes in Brighton or Henrietta, the City Of Rochester location often proves advantageous for those commuting into the city or for individuals specifically seeking the robust infrastructure and accessibility of a major municipal center. The proximity to key city offices means that residents often combine their passport application visit with other necessary civic errands, such as obtaining marriage licenses or paying property taxes, streamlining their municipal interactions.

The area surrounding City Hall is a microcosm of Rochester’s rich history and ongoing revitalization. Within a five-block radius, one can easily access the Central Library’s Rundel Building on South Avenue, the Blue Cross Arena at The War Memorial on Exchange Boulevard, and numerous dining options along Main Street. The facility does not typically process passport renewals for eligible adults who can mail in their applications, nor does it handle urgent travel requests that require expedited service directly from a regional passport agency. Instead, its focus remains squarely on meticulous acceptance of DS-11 forms. The operations here reflect Rochester’s commitment to providing efficient and accessible government services, echoing the city’s long-standing tradition of civic engagement and public service dating back to its foundation as a mill town in the early 19th century. This specific location continues to serve as a reliable point of contact for thousands of Rochesterians annually, facilitating their international journeys whether for leisure, business, or family connections abroad. The dedicated staff, familiar with the nuances of passport requirements, are equipped to guide applicants through the often-complex documentation process, ensuring all elements are correct before submission to the U.S. Department of State. This specialized expertise is a hallmark of the service provided here, offering a level of confidence and thoroughness that applicants deeply appreciate when preparing for international travel.

1875
Building Established
2222
Years as Facility
115115
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday 9:30-16:00 Open
Tuesday 9:30-16:00 Open
Wednesday 9:30-16:00 Open
Thursday 9:30-16:00 Open
Friday 9:30-16:00 Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 5854286617.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at CITY OF ROCHESTER at 30 CHURCH STREET. Easy access from major highways.

🅿️ Parking Info

Finding parking for your passport appointment at Rochester City Hall requires a bit of planning due to its downtown location. Metered street parking is available along Church Street and Fitzhugh Street directly adjacent to the building, typically costing $1.50 per hour from 8 AM to 6 PM, Monday through Friday. These spots are highly sought after, especially during peak weekday business hours, so arriving 15-20 minutes prior to your appointment is advisable if you aim for street parking. For a more reliable option, the Sister Cities Garage, accessible from N Fitzhugh Street (entrance at 20 N Fitzhugh Street), is directly across from City Hall. This garage offers hourly rates, usually around $2.00 for the first hour and $1.50 for each subsequent hour, with a daily maximum of approximately $10-$12. Walking from Sister Cities Garage to the City Hall entrance is a direct 0.1-mile, 2-minute flat walk. Another convenient choice is the South Avenue Garage (39 South Ave), approximately 0.3 miles or a 6-minute walk south, offering similar rates. During Rochester’s notoriously harsh winters, utilizing a covered garage like Sister Cities is highly recommended to avoid snow accumulation on your vehicle and icy sidewalks. In summer, the shade provided by the garage can be a welcome relief. Always bring quarters or be prepared to use a parking app for street meters, as credit card options can be unreliable.

🚌 Public Transit

Accessing the City Of Rochester passport facility via public transit is quite convenient, as the downtown area is a central hub for RTS bus services. Numerous routes have stops within a short walking distance of 30 Church Street. Key bus routes like the #1 (North Clinton), #3 (Main Street), #4 (Hudson Avenue), #5 (University Avenue), #15 (Marketplace), and #19 (Lake Avenue) all service stops along Main Street and State Street, both less than 0.3 miles from City Hall. For example, if you take the #3 or #4, disembark at the Main Street & Exchange Boulevard stop. From there, walk north on Exchange Boulevard for two blocks until you reach Church Street, then turn left; City Hall will be immediately on your right. A single ride costs $1.00, or you can purchase a day pass for $3.00, payable with exact cash or an RTS Connect card. Buses typically run every 15-20 minutes during peak weekdays and every 30-40 minutes on evenings and weekends, providing consistent service. The entire RTS system, including most vehicles serving the downtown core, is equipped with ramps and securement areas for wheelchairs and mobility devices, ensuring full accessibility for all passengers. The proximity to the RTS Transit Center, approximately 0.6 miles east on Mortimer Street, also makes it easy to connect from almost any part of the city or surrounding suburbs via a single transfer.

How to Apply for a Passport at CITY OF ROCHESTER

Follow these simple steps to apply for your passport at the CITY OF ROCHESTER’s office at 30 CHURCH STREET. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into CITY OF ROCHESTER (30 CHURCH STREET) 9:30-16:00. We recommend arriving before closing. Call ahead at 5854286617.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at CITY OF ROCHESTER

The City Of Rochester facility provides a straightforward and professional environment for passport applications within the stately City Hall building. Upon arrival at 30 Church Street, applicants should enter through the main west-side entrance facing Fitzhugh Street, which features accessible ramps and automatic doors. Once inside the impressive lobby, proceed to the first floor. The passport acceptance services are managed through the City Clerk’s office, typically located near the main information desk or clearly signposted. Visitors will check in at the reception counter, often Window 3, where a staff member will confirm appointment details and direct them to a waiting area. The interior of City Hall maintains much of its original late 19th-century charm, with high ceilings and classic architectural details, yet it is fully modernized for accessibility, including elevators to all floors if needed, though passport services are conveniently on the ground floor. Appointments at this facility are generally precise, lasting an estimated 18 to 22 minutes for a single application, assuming all documents are prepared in advance. The layout includes several private consultation stations where agents meticulously review application forms, original citizenship evidence, identification, and photographs. The staff are adept at guiding applicants through the final signing of the DS-11 form and collecting the necessary fees. The process is designed to be efficient and respectful of applicants’ time, minimizing unnecessary delays.

ROCHESTER Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF ROCHESTER versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at CITY OF ROCHESTER 12-13 weeks No travel urgency
Expedited at CITY OF ROCHESTER (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At CITY OF ROCHESTER

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While CITY OF ROCHESTER offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What ROCHESTER Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. CITY OF ROCHESTER was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. ROCHESTER, NY
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. ROCHESTER, NY
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The ROCHESTER post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. ROCHESTER, NY

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People Also Ask About CITY OF ROCHESTER

Local questions from ROCHESTER residents about visiting the City Clerk for passport services

If your child needs a passport, the City Of Rochester facility is an excellent choice for submitting their application, as all minor applications (under 16) require in-person submission. Both parents or legal guardians must appear with the child, present valid government-issued photo identification, and provide proof of parental relationship (such as a birth certificate). If only one parent can attend, the absent parent must provide a notarized Statement of Consent (Form DS-3053). Be sure to bring original documents and photocopies of everything for the City Clerk staff at 30 Church Street to verify efficiently.

The distinction between routine and expedited passport processing largely revolves around the speed at which the U.S. Department of State handles your application after it’s accepted at the City Of Rochester facility. Routine processing is the standard service and takes the longest, while expedited processing significantly shortens the wait time for an additional fee. For instance, as of late 2024, routine processing is typically 7-9 weeks, whereas expedited service reduces this to 3-5 weeks. The City Clerk’s office at 30 Church Street accepts both routine and expedited applications; however, for truly urgent travel (within a few days), you would need to contact a regional passport agency directly, which the City Hall does not operate as.

The duration for passport processing varies based on the current volume of applications at the National Passport Center and whether you choose routine or expedited service. At the City Of Rochester passport facility, after your application is accepted by the City Clerk staff at 30 Church Street, it is mailed to the Department of State for processing. As of November 2024, routine processing for a passport book or card averages around 7.2 weeks, while opting for expedited service (which costs an additional $60) typically shortens this to about 2.5 weeks. Keep in mind that these times do not include mailing time to and from the facility. Planning ahead for your international travel is always the best strategy to avoid last-minute stress.

No, the City Of Rochester passport facility at 30 Church Street does not offer on-site passport photo services. You will need to obtain compliant passport photos before your appointment. Many local pharmacies and print shops in Downtown Rochester provide this service. For example, the CVS Pharmacy at 15 N Fitzhugh St, just a block away, or the UPS Store at 259 East Main Street, are reliable options for getting your 2×2 inch, color photographs that meet all U.S. Department of State requirements. Ensure your photos are recent (taken within the last six months) and adhere to all specifications to prevent delays in your application.

Once your passport application is submitted at the City Of Rochester facility and mailed to the National Passport Processing Center, you can track its status online. Approximately 7-10 business days after your appointment at 30 Church Street, you can visit the U.S. Department of State’s official passport status checker website. You’ll need your last name, date of birth, and the last four digits of your Social Security Number to access the information. The system will provide updates on whether your application is ‘In Process,’ ‘Approved,’ or ‘Mailed.’ This is the most reliable method, as the City Clerk’s office does not have access to real-time processing updates after mailing your application.

Frequently Asked Questions

The passport office is located at 30 CHURCH STREET, ROCHESTER, NY 14614. Get directions

Hours are 9:30-16:00. Call ahead at 5854286617.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “CITY OF ROCHESTER” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Finding parking for your passport appointment at Rochester City Hall requires a bit of planning due to its downtown location. Metered street parking is available along Church Street and Fitzhugh Street directly adjacent to the building, typically costing $1.50 per hour from 8 AM to 6 PM, Monday through Friday. These spots are highly sought after, especially during peak weekday business hours, so arriving 15-20 minutes prior to your appointment is advisable if you aim for street parking. For a more reliable option, the Sister Cities Garage, accessible from N Fitzhugh Street (entrance at 20 N Fitzhugh Street), is directly across from City Hall. This garage offers hourly rates, usually around $2.00 for the first hour and $1.50 for each subsequent hour, with a daily maximum of approximately $10-$12. Walking from Sister Cities Garage to the City Hall entrance is a direct 0.1-mile, 2-minute flat walk. Another convenient choice is the South Avenue Garage (39 South Ave), approximately 0.3 miles or a 6-minute walk south, offering similar rates. During Rochester’s notoriously harsh winters, utilizing a covered garage like Sister Cities is highly recommended to avoid snow accumulation on your vehicle and icy sidewalks. In summer, the shade provided by the garage can be a welcome relief. Always bring quarters or be prepared to use a parking app for street meters, as credit card options can be unreliable.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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