Skip the guesswork and errors. Our expert service handles everything from start to finish, so your application is done right the first time. From $147āas fast as 3 days.
Choose the right option for your timeline and convenience
“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. ā¢ NEW YORK, NY
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
Michael D. ā¢ NEW YORK, NY
“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
Jennifer L. ā¢ NEW YORK, NY
Don’t risk missing your trip. Our expedited service guarantees your passport arrives on time.
We’ve helped 500,000+ customers since 1992. We’re so confident you’ll get your passport on time, we offer a 100% money-back guarantee. Need it fast? We get it doneāno excuses.
The Audubon Station at 511 WEST 165TH STREET serves as a critical passport acceptance facility for the vibrant communities of Washington Heights and parts of Hamilton Heights in Upper Manhattan. Positioned strategically just off the bustling intersection of West 165th Street and Broadway, this postal branch is a cornerstone for residents navigating essential government services. The facility primarily caters to a diverse demographic, including numerous families residing in the apartment buildings lining Audubon Avenue and St. Nicholas Avenue, students and faculty associated with the nearby Columbia University Irving Medical Center, healthcare professionals from NewYork-Presbyterian Hospital, and a significant population of recent immigrants and first-generation Americans who frequently require passport renewals or first-time applications for international travel to visit relatives abroad. The proximity to major educational and medical institutions means a consistent demand for efficient and reliable passport services.
This specific Audubon Station branch is more than merely an address; itās an integral part of the local infrastructure that supports the daily lives of thousands. The building itself, a sturdy brick and stone structure, subtly blends into the historic streetscape of this part of Washington Heights, reflecting an architectural style common to municipal buildings constructed in the mid-20th century. Its enduring presence underscores its reliability within a neighborhood known for its tight-knit community feel and rich cultural tapestry, heavily influenced by its large Dominican-American population. Residents from areas extending north towards Dyckman Street and south into the lower reaches of Washington Heights find its location convenient, especially with its accessible transit options.
Local historical context deeply imbues this area. The very name ‘Audubon’ pays homage to John James Audubon, the renowned ornithologist, who lived in a nearby estate, now commemorated by Audubon Terrace, a grand architectural complex located just three blocks west at Broadway and West 155th Street. This terrace houses institutions like the Hispanic Society Museum & Library and the American Academy of Arts and Letters, drawing a cultural and intellectual aura to the vicinity. The presence of these landmarks adds a layer of historical gravitas to the otherwise bustling urban environment. Trinity Church Cemetery and Mausoleum, a serene historic site, lies just a short walk south of the station, offering another tangible link to the neighborhoodās past. This confluence of history, community, and vital services defines the unique character of the Audubon Station.
While the Bronx County Clerk in Bronx is 1.2 miles away and Bronx Gpo is 1.5 miles away, many Washington Heights residents prefer the Audubon Station due to its immediate accessibility and familiarity within their own borough. The facilityās staff are often noted for their patience and ability to assist applicants through the sometimes-complex passport application process, making it a preferred choice over venturing into another borough. Its operation directly addresses a critical need for accessible federal services in a high-density, ethnically diverse urban environment where international travel for family, education, and business is commonplace. The stationās passport acceptance agents are well-versed in handling a broad spectrum of application scenarios, from first-time adult passports to renewals and child passport applications, ensuring that the communityās varied needs are met with professionalism and local understanding. This specific focus on community needs, combined with efficient service, positions Audubon Station as a trusted resource for passport services in northern Manhattan.
Note: The office is closed on all federal holidays. Call ahead at 2125682387.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at AUDUBON STATION at 511 WEST 165TH STREET. Easy access from major highways.
Parking around Audubon Station on West 165th Street can be challenging, a common reality in high-density urban areas like Washington Heights. Metered street parking is available on West 165th Street and adjacent avenues like Broadway and Audubon Avenue. Meters typically operate from 9 AM to 7 PM, Monday through Saturday, costing approximately $3.50 per hour, with a two-hour maximum in many spots. It’s often difficult to find an open spot directly on West 165th Street, especially during peak morning or midday hours. A more reliable, albeit costlier, option is to utilize local parking garages. The NewYork-Presbyterian Hospital Parking Garage, accessible via Fort Washington Avenue between 165th and 168th Streets, is a viable choice, though it’s about a 0.3-mile walk, roughly 5-7 minutes, and rates can start at $15 for the first hour. Another option is the Impark garage at 3900 Broadway, approximately 0.4 miles away, which also offers hourly rates. For appointments, planning to arrive at least 30 minutes early is advisable to secure parking. Consider using parking apps like SpotHero or ParkWhiz to pre-book a space in nearby garages, which can sometimes offer slightly discounted rates. During winter months, sidewalks can become icy, making walking from distant parking less pleasant, and summer heat means a comfortable walk is crucial after leaving your vehicle. It is generally not recommended to rely on finding free street parking.
Audubon Station is exceptionally well-served by New York City’s public transit network, making it highly accessible without a car. The facility is just a two-block walk east from the 168th Street subway station, a major transportation hub. Here, you can access the express A and C trains, as well as the local 1 train. Upon exiting the station, take the Broadway exit, then walk south one block to West 167th Street, turn left, and then walk east two blocks to Audubon Avenue, turning right, and the station is on West 165th Street. The fare for a single ride on any MTA subway or bus is $2.90 when using OMNY or a MetroCard. Service frequency for the A and 1 trains is typically every 5-8 minutes during peak weekday hours and every 10-12 minutes during off-peak times. Numerous bus routes also serve the immediate area. The M3, M4, M5, M100, and Bx7 bus lines all have stops within a one-block radius of 511 WEST 165TH STREET. For instance, the M3 and M100 both stop directly on Broadway at West 165th Street. The M5 runs along Broadway as well. Many of these buses offer frequent service, often every 7-15 minutes, depending on the route and time of day. The 168th Street subway station is fully accessible, featuring elevators from the street level to the platform, catering to individuals with mobility challenges. Additionally, all MTA buses are wheelchair accessible.
Follow these simple steps to apply for your passport at the AUDUBON STATION’s office at 511 WEST 165TH STREET. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into AUDUBON STATION (511 WEST 165TH STREET) . We recommend arriving before closing. Call ahead at 2125682387.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 ā
Audubon Station welcomes visitors with a pragmatic, no-frills approach to essential government services. Upon entering the facility via the main entrance on the south side, directly facing West 165th Street, you’ll step into a well-maintained, functional space. The interior reflects the building’s mid-20th century origins, featuring durable linoleum flooring and fluorescent lighting, typical of a bustling urban postal branch. To check in for passport services, direct yourself to the customer service counter located along the right-hand wall immediately after entry. Look for the designated window, typically Window #2 or #3, clearly marked for ‘Passport Services’ or ‘Registered Mail & Passports.’ While the facility doesn’t boast intricate architectural details, its high ceilings and large, somewhat arched windows allow for natural light, creating a less confined atmosphere than some smaller branches. A typical passport appointment here generally runs between 18 to 22 minutes, assuming all documents are in order, allowing ample time for the agent to review materials, capture any necessary details, and process payment. The layout is straightforward: a long service counter spans the length of the main hall on the right, with a waiting area furnished with standard public seating on the left. The facility ensures accessibility with a ramp leading to the main entrance and clear pathways within for individuals using mobility aids.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at AUDUBON STATION versus using our expedited service.
While AUDUBON STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. AUDUBON STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The NEW YORK post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
Compare locations and find the most convenient option for your passport needs
9 additional locations serving New-York, NY Passport Services
Additional options in neighboring cities
Local questions from NEW YORK residents about visiting the City Clerk for passport services
Zero errors. Expert handling. Real-time tracking. Your passport delivered on time, guaranteedāor we refund your expediting fee.
Get Started – From $147 āAvailable 24/7 ā¢ Call 800-860-8610