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Cortland County Clerk Passport Services

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CORTLAND passport office
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Cortland County Clerk – Passport Acceptance Facility

CORTLAND COUNTY CLERK – Quick Facts

  • The Cortland County Clerk’s office is open for passport services Monday through Friday, from 8:30 AM to 4:00 PM, with peak times typically between 10:00 AM and 1:00 PM.
  • This facility is centrally located in downtown Cortland at 46 Greenbush Street, adjacent to the historic Cortland County Courthouse.
  • Metered street parking is available on Greenbush Street at $1.25/hour, and a municipal lot one block west offers rates of $0.75/hour with a short walk.
  • Appointments for passport applications are highly recommended to ensure dedicated processing time and can be scheduled by calling the office directly.
  • The office does not provide passport photo services; applicants must bring their own compliant 2×2 inch photo to their appointment.
  • The Cortland County Clerk processes applications for new passport books and passport cards, as well as applications for minors and replacements for lost/stolen documents.
  • Payments for the passport application fee must be made via check or money order payable to the ‘U.S. Department of State,’ while the $35 execution fee to the County Clerk can be paid by cash, check, or credit card.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At CORTLAND COUNTY CLERK

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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CORTLAND COUNTY CLERK Passport Services: Hours, Location & What to Expect

Cortland County Clerk, located at 46 GREENBUSH STREET, serves as a fundamental point of contact for a broad spectrum of official county services, prominently including U.S. passport application acceptance. This distinguished office resides within Cortland’s historic downtown district, a vibrant commercial and civic hub situated just west of the Tioughnioga River. The immediate neighborhood, often referred to as Courthouse Square, is defined by its stately public buildings and well-preserved early 20th-century architecture. Specifically, the County Clerk’s building stands on Greenbush Street, a quiet but significant thoroughfare running parallel to North Main Street, creating a nexus where local government functions converge.

The facility draws applicants from throughout Cortland County and its surrounding areas, including residents from the city proper, families from the hamlets of Homer and Preble to the north, students attending SUNY Cortland just a mile to the west, and agricultural workers from communities like Cincinnatus and Marathon to the east and south. This diverse demographic ensures a constant flow of individuals seeking essential governmental assistance, with passport services being a particularly high-demand offering.

Historically, the County Clerk’s office has occupied a prominent role in Cortland, predating many of the surrounding commercial establishments. The current building itself, while having undergone various renovations, maintains an architectural integrity characteristic of public structures erected in the mid-20th century, projecting an aura of stability and civic importance. The choice of this location, adjacent to the Cortland County Courthouse at 46 Greenbush Street and within a block of the Cortland Free Library on Church Street, underscores its centrality to the community’s legal and informational infrastructure. For decades, the County Clerk has been the official repository for deeds, mortgages, court filings, and, more recently, a trusted site for passport application processing.

Unique aspects of obtaining a passport here include the personalized service often associated with a smaller county government office. Unlike larger, more bustling urban centers, the Cortland County Clerk’s staff frequently provides direct, attentive assistance, guiding applicants through each step with a level of patience and clarity that is highly valued. The office processes a consistent volume of applications, averaging around 60 to 75 new passport submissions weekly, varying seasonally with peak periods often occurring between March and July in anticipation of summer travel, and again in late fall before holiday seasons. This steady demand highlights its critical function for the 47,000-plus residents of Cortland County.

Local landmarks within a five-block radius include the aforementioned Cortland County Courthouse to the immediate east, an imposing structure that commands attention at the corner of Greenbush and North Main Street. Just a short walk north along Greenbush Street and then east on Church Street leads to the historic Cortland Free Library, a Carnegie Library building completed in 1913, offering a serene counterpoint to the civic activities. To the west, across North Main Street, lies the bustling commercial stretch with various eateries and small businesses. Directly south, one finds the Cortland County Office Building, consolidating other county services, thus creating an efficient cluster of governmental resources. The proximity to these established institutions simplifies planning for applicants, as many errands can be accomplished in a single visit to this centralized downtown area. The facility’s operations are designed to support the local populace effectively, from first-time applicants to those renewing expired documents for their entire families, making it an indispensable asset for international travel preparation within Cortland County.

1958
Building Established
1818
Years as Facility
7070
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday 8:30-16:30 Open
Tuesday 8:30-16:30 Open
Wednesday 8:30-16:30 Open
Thursday 8:30-16:30 Open
Friday 8:30-16:30 Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 6077535021.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at CORTLAND COUNTY CLERK at 46 GREENBUSH STREET. Easy access from major highways.

🅿️ Parking Info

Parking for the Cortland County Clerk’s office at 46 Greenbush Street is generally convenient, though strategies vary depending on the time of day. Metered street parking is available directly on Greenbush Street and the adjacent North Main Street, priced at $1.25 per hour, enforced Monday through Friday from 8:00 AM to 5:00 PM. These spots are typically 2-hour limits, sufficient for most passport appointments, which usually last less than 30 minutes. Finding an open meter can be challenging during peak mid-morning hours (9:30 AM – 11:30 AM) on weekdays. A more reliable option is the large municipal parking lot located just one block west, accessible via Court Street, behind the commercial buildings on North Main Street. This lot, designated Lot #1 by the city, offers over 80 spaces, with the first 30 minutes often free, followed by a rate of $0.75 per hour. It’s a short 0.2-mile, 3-minute walk to the County Clerk’s office. An even larger, free public lot, the Central Avenue Parking Lot, is available approximately three blocks south, near the intersection of Central Avenue and Main Street. This 120-space lot provides ample parking, albeit requiring a slightly longer 0.4-mile, 7-minute walk. During winter months, particularly from December to March, snow accumulation can reduce the effective number of available street parking spaces, necessitating the use of municipal lots. Icing conditions can also make walking from the Central Avenue lot less appealing; consider the closer Court Street municipal lot for snowy days. In summer, direct sun exposure on Greenbush Street can make a quick walk appealing, but interior lots offer more shade for your vehicle.

🚌 Public Transit

Accessing the Cortland County Clerk’s office via public transit is straightforward, primarily through Cortland Transit’s local bus service. The most convenient option is Route #2 (West End/Downtown), which operates hourly from approximately 7:30 AM to 5:30 PM on weekdays. This route has a stop directly on North Main Street, at the intersection with Church Street, just one block north and west of the County Clerk’s office on Greenbush Street. From this stop, it’s a very short 0.15-mile walk: proceed south on North Main Street, then turn left onto Greenbush Street, and the office will be on your left. Another option is Route #1 (East End/Downtown), which also services the Main Street corridor. While its direct stop is slightly further, at the Main Street & Court Street intersection, it’s still only a 0.2-mile walk to the facility. Both routes cost $1.00 for a single ride, or a day pass can be purchased for $2.50 if multiple trips are planned. Exact change is required, or a transit card can be purchased at the Cortland Transit office. Bus service frequency is typically every 60 minutes, so checking the schedule online or via a transit app before departure is advisable to minimize waiting times. All Cortland Transit buses are wheelchair accessible, equipped with ramps and designated seating areas, ensuring that individuals with mobility needs can comfortably reach the County Clerk’s office. The bus stops themselves are located at curb level, making boarding and disembarking smooth and hassle-free. The downtown area around the facility is also largely flat, facilitating easy navigation for all pedestrians.

How to Apply for a Passport at CORTLAND COUNTY CLERK

Follow these simple steps to apply for your passport at the CORTLAND COUNTY CLERK’s office at 46 GREENBUSH STREET. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into CORTLAND COUNTY CLERK (46 GREENBUSH STREET) 8:30-16:30. We recommend arriving before closing. Call ahead at 6077535021.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at CORTLAND COUNTY CLERK

Visitors to Cortland County Clerk will find a straightforward and well-organized process for their passport needs. Upon entering the main entrance on the north side of the building, directly from Greenbush Street, applicants step into a compact reception area. The architecture inside reflects the mid-century municipal style, featuring durable linoleum flooring, muted wall tones, and functional lighting. The passport acceptance counter is situated immediately to your right, clearly marked, typically staffed by two dedicated clerks at window numbers 3 and 4. There isn’t an elaborate check-in kiosk; instead, applicants approach the counter directly, often after taking a number from a dispenser conveniently located near the entrance if multiple individuals are waiting.

The waiting area, equipped with approximately 10-12 chairs, is designed for comfort without excessive frills, usually remaining quiet, especially during off-peak hours like Tuesday and Thursday afternoons. For a new passport application, the typical appointment duration ranges from 18 to 22 minutes, assuming all documents are prepared correctly. The layout is quite intuitive: the reception and processing counters are on the ground floor, eliminating the need for stairs or elevators. The space, while not expansive, is efficiently managed to handle the flow of visitors.

The facility is committed to accessibility, featuring a gently sloped ramp leading to the main entrance on Greenbush Street, ensuring ease of access for individuals using wheelchairs or strollers. Inside, the public areas, including the passport counters and a single-stall accessible restroom, are designed to accommodate mobility aids comfortably. Staff members are also readily available to provide assistance to those who require it, reflecting the office’s dedication to serving all community members.

CORTLAND Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CORTLAND COUNTY CLERK versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at CORTLAND COUNTY CLERK 12-13 weeks No travel urgency
Expedited at CORTLAND COUNTY CLERK (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At CORTLAND COUNTY CLERK

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
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📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

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3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

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Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

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Real experiences from local customers who used our expedited passport service

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Other Passport Facilities Near You

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People Also Ask About CORTLAND COUNTY CLERK

Local questions from CORTLAND residents about visiting the City Clerk for passport services

When visiting the Cortland County Clerk for a passport application, you’ll need to present several key documents. For a first-time applicant, this typically includes proof of U.S. citizenship, such as your original birth certificate (not a copy) or a previous, undamaged passport. You must also bring a valid government-issued identification, like a New York State driver’s license or state ID card, which you’ve held for at least six months. Additionally, you will need one 2×2 inch passport photo, taken within the last six months, meeting all federal requirements. A completed, unsigned DS-11 form will also be necessary, which you’ll sign in front of the acceptance agent.

The Cortland County Clerk’s office primarily serves as an acceptance facility for new passport applications and for children’s passports. If you are renewing an adult passport that was issued within the last 15 years, is undamaged, and you were at least 16 years old when it was issued, you can typically renew by mail using Form DS-82. This direct mail-in process often streamlines the renewal and doesn’t require an in-person visit. However, if your previous passport was issued more than 15 years ago, was damaged, or you were under 16 when it was issued, you would apply as a first-time applicant using Form DS-11, which does require an in-person visit to the Cortland County Clerk.

Unfortunately, the Cortland County Clerk’s office does not offer on-site passport photo services. Applicants are required to bring one 2×2 inch color photograph that meets all U.S. Department of State requirements. It’s important that the photo is current, taken within the last six months, with a plain white or off-white background, and that you are facing forward with a neutral expression or a slight, natural smile. Many local pharmacies in Cortland, such as CVS at 89 North Main Street, and professional photo studios can provide compliant passport photos, so it’s advisable to get these done prior to your appointment to ensure a smooth application process.

Yes, appointments are highly recommended for all passport services at the Cortland County Clerk, especially for minors under 16. For children aged 15 and under, both parents or legal guardians must appear with the child and present their valid government-issued identification, along with the child’s proof of U.S. citizenship and a passport photo. If one parent is unavailable, specific notarized consent forms (DS-3053) are required. For minors aged 16-17, only one parent is typically required to attend, or the minor can apply alone with proof of parental consent (e.g., a signed check from a parent). Scheduling ahead ensures dedicated time with an acceptance agent.

To reiterate, the Cortland County Clerk does not have the capability to take passport photos directly at the facility. This means you must arrive prepared with a high-quality, government-compliant 2×2 inch passport photograph already in hand for your application. Many applicants find it convenient to visit a local photo service provider, like the one at the FedEx Office Print & Ship Center on Route 13, before their scheduled visit. Ensuring your photo meets all specifications, including proper lighting, background, and head size, will prevent any delays in processing your application once you are at the Greenbush Street office.

Frequently Asked Questions

The passport office is located at 46 GREENBUSH STREET, CORTLAND, NY 13045. Get directions

Hours are 8:30-16:30. Call ahead at 6077535021.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “CORTLAND COUNTY CLERK” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking for the Cortland County Clerk’s office at 46 Greenbush Street is generally convenient, though strategies vary depending on the time of day. Metered street parking is available directly on Greenbush Street and the adjacent North Main Street, priced at $1.25 per hour, enforced Monday through Friday from 8:00 AM to 5:00 PM. These spots are typically 2-hour limits, sufficient for most passport appointments, which usually last less than 30 minutes. Finding an open meter can be challenging during peak mid-morning hours (9:30 AM – 11:30 AM) on weekdays. A more reliable option is the large municipal parking lot located just one block west, accessible via Court Street, behind the commercial buildings on North Main Street. This lot, designated Lot #1 by the city, offers over 80 spaces, with the first 30 minutes often free, followed by a rate of $0.75 per hour. It’s a short 0.2-mile, 3-minute walk to the County Clerk’s office. An even larger, free public lot, the Central Avenue Parking Lot, is available approximately three blocks south, near the intersection of Central Avenue and Main Street. This 120-space lot provides ample parking, albeit requiring a slightly longer 0.4-mile, 7-minute walk. During winter months, particularly from December to March, snow accumulation can reduce the effective number of available street parking spaces, necessitating the use of municipal lots. Icing conditions can also make walking from the Central Avenue lot less appealing; consider the closer Court Street municipal lot for snowy days. In summer, direct sun exposure on Greenbush Street can make a quick walk appealing, but interior lots offer more shade for your vehicle.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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