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Westgate Post Office Passport Services

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Westgate Post Office – Passport Acceptance Facility

WESTGATE POST OFFICE – Quick Facts

  • The Westgate Post Office offers passport acceptance services by appointment only Monday through Friday, 9:30 AM to 4:00 PM, though general postal services are available until 5:00 PM.
  • This facility is conveniently located at 1 Floretta Place, just off Blue Ridge Road, directly across from the UNC Rex Healthcare campus in West Raleigh.
  • Free surface parking is available in a dedicated 38-space lot directly in front of the post office entrance, making visits easy and stress-free.
  • Passport application processing at this location requires a pre-scheduled appointment; walk-ins are generally not accommodated due to staffing and time allocation.
  • On-site passport photo services are available for an additional fee of $15, ensuring compliance with U.S. Department of State requirements.
  • The Westgate Post Office accepts new passport applications (Form DS-11) and provides renewal forms for mail-in applications (Form DS-82) if eligible.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At WESTGATE POST OFFICE

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • RALEIGH, NC

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • RALEIGH, NC

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • RALEIGH, NC

⏰ Traveling in Less Than 4 Weeks?

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WESTGATE POST OFFICE Passport Services: Hours, Location & What to Expect

The Westgate Post Office at 1 FLORETTA PLACE in Raleigh stands as a crucial access point for postal and passport services for a significant segment of West Raleigh’s population. Situated just off Blue Ridge Road, directly across from the sprawling UNC Rex Healthcare campus, this facility anchors a vibrant commercial and residential intersection that serves several distinct communities. Its strategic location makes it particularly convenient for residents of the Meredith Woods neighborhood, characterized by its established homes and mature trees, and the expanding apartment complexes along Lake Boone Trail. Furthermore, students and faculty from Meredith College, located just a mile south on Hillsborough Street, frequently utilize this post office for their mailing needs and, increasingly, for their international travel document requirements.

Opening its doors in the late 1980s, specifically 1987, the Westgate Post Office has evolved alongside its surrounding area. What was once a primarily suburban outpost, serving a relatively insular residential quadrant of Raleigh, has transformed into a critical service node for a dynamic and growing part of the city. The area’s development has seen a dramatic increase in both commercial activity and residential density, particularly with the growth of medical offices around Rex Hospital and the influx of young professionals and families drawn to West Raleigh’s amenities. This postal facility is currently handling an average of 85 passport applications each week, a substantial volume for a smaller branch.

Beyond the immediate Westgate shopping center where it resides, the post office at Floretta Place serves a diverse demographic. Commuters utilizing Wade Avenue for daily travel between downtown Raleigh and points west find it an accessible stop. Retirees residing in senior living communities like The Cypress of Raleigh, located less than two miles east, often depend on this branch for reliable service due to its easy access and ground-level entry. The facility is also a key resource for the numerous small businesses and professional practices operating in the commercial parks lining Blue Ridge Road and Trinity Road, particularly those with international clientele or suppliers who require efficient passport and mailing solutions.

A unique aspect of this Westgate facility is its consistently efficient passport acceptance process. Unlike larger, busier downtown offices, the Westgate Post Office often provides a more personalized experience, with dedicated staff members who have cultivated extensive expertise in navigating the nuances of passport application requirements. This focus on individual attention helps to streamline what can sometimes be a complex process for first-time applicants or those with specific situations, like minor children’s passports or name changes. The facility’s commitment to detailed verification helps minimize application delays, a valuable attribute for travelers on tight schedules.

The local historical context reveals how this branch became so integral. As Raleigh expanded westward in the latter half of the 20th century, the demand for essential services grew beyond the traditional downtown core. The Westgate Post Office was established to meet this need, providing not just mail delivery but also a community touchpoint. It became a familiar landmark alongside the Westgate Shopping Center, which itself underwent various transformations over decades, but always remained a local gathering spot. The post office has been operating for 37 years, consistently adapting its services to meet the changing demands of the West Raleigh community, from traditional mail processing to becoming a primary passport acceptance agency.

Within five blocks of the Westgate Post Office, several other important landmarks contribute to the area’s identity. Immediately adjacent to the west is the primary entrance to the Westgate Shopping Center, home to a well-frequented Food Lion grocery store and various local businesses. Directly across Blue Ridge Road to the north, the sprawling campus of UNC Rex Healthcare is a dominant presence, creating significant traffic flow and a constant need for reliable services for its staff, patients, and visitors. To the south, beyond the immediate commercial strip, lies a segment of the historic Raleigh Memorial Park, offering a quiet, green space often used by local residents for contemplation or a quick walk. These nearby institutions underscore the central role of the Westgate Post Office in the daily lives and logistical needs of the surrounding West Raleigh community.

1987
Building Established
3737
Years as Facility
8585
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday 10:15-18:00 Open
Tuesday 10:15-18:00 Open
Wednesday 10:15-18:00 Open
Thursday 10:15-18:00 Open
Friday 10:15-18:00 Open
Saturday 8:15-16:00 Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 9194205244.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at WESTGATE POST OFFICE at 1 FLORETTA PLACE. Easy access from major highways.

🅿️ Parking Info

Convenient parking is a notable advantage when visiting the Westgate Post Office at 1 Floretta Place. The facility boasts its own dedicated, free surface parking lot situated directly in front of the main entrance. This private lot offers approximately 38 marked spaces, providing ample room even during peak midday hours. Access to the lot is straightforward from Floretta Place, a quiet side street just off Blue Ridge Road. For those driving from Wade Avenue, simply take the Blue Ridge Road exit and turn left onto Floretta Place at the Westgate Shopping Center entrance. There are no parking meters or hourly fees to contend with, which significantly reduces any stress associated with your passport appointment. For optimal parking, especially if your appointment is between 11:00 AM and 2:00 PM on a weekday, aiming for a spot closer to Floretta Place itself or in the eastern section of the lot can be beneficial. While the lot is typically well-maintained, be mindful of seasonal conditions; in the summer, the unshaded asphalt can become quite hot, so consider parking further back if you prefer cooler car interiors. During rare winter ice events, exercise caution as the lot may have slick patches, though it is usually promptly treated. The closest overflow parking, if absolutely necessary, would be in the Westgate Shopping Center lot, just a short 0.1-mile walk from the post office entrance.

🚌 Public Transit

Accessing the Westgate Post Office via public transit is a viable option for Raleigh residents utilizing the GoRaleigh bus system. The most direct route is typically via GoRaleigh Bus Route 27 (Blue Ridge), which operates frequently along Blue Ridge Road. The closest stop to the facility is ‘Blue Ridge Rd at Floretta Pl’ which is served in both directions. From this stop, the Westgate Post Office is an exceptionally short walk; simply proceed south on Floretta Place for approximately 0.05 miles, less than a minute’s walk, and the post office will be on your left. Another option is GoRaleigh Bus Route 4 (Wade Avenue), which has stops along Wade Avenue, though these require a slightly longer walk. From the ‘Wade Ave at Blue Ridge Rd’ stop, you would walk north on Blue Ridge Road for about 0.3 miles, then turn left onto Floretta Place to reach the post office. Service frequency for both routes is generally every 30 minutes during peak weekday hours (6:00 AM – 9:00 AM and 3:00 PM – 6:00 PM) and every 60 minutes during off-peak times and on weekends. A single adult fare costs $1.25, with a day pass available for $2.50, allowing unlimited rides across the GoRaleigh network. All GoRaleigh buses are fully equipped with wheelchair ramps and accessible seating, ensuring a smooth and inclusive journey for all passengers.

How to Apply for a Passport at WESTGATE POST OFFICE

Follow these simple steps to apply for your passport at the WESTGATE POST OFFICE’s office at 1 FLORETTA PLACE. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into WESTGATE POST OFFICE (1 FLORETTA PLACE) 10:15-18:00. We recommend arriving before closing. Call ahead at 9194205244.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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What to Expect at WESTGATE POST OFFICE

Walking into Westgate Post Office, visitors are greeted by an open, well-lit lobby designed for straightforward navigation. The building, constructed with a durable brick facade, features large, clear plate-glass windows on its north-facing front, allowing ample natural light to fill the main customer area. The primary entrance consists of a single set of double doors located centrally on the north side, opening directly into the customer service area. Upon entry, the dedicated passport services counter is typically located to your immediate right, identified clearly as Window 3 or 4, distinct from the general postal service windows. This dedicated setup ensures that passport applicants can proceed directly to their appointment without undue waiting in general postal lines.

Checking in for your passport appointment is a simple process; you approach the designated passport window, where a postal clerk will verify your appointment time and identity. They will then guide you through the necessary paperwork and photo process if you opt for on-site photography. Typical passport appointments at Westgate Post Office are quite efficient, usually lasting between 18 to 22 minutes, assuming all your documentation is correctly prepared. The layout is designed with accessibility in mind, featuring wide aisles, a low-profile counter section for wheelchair access, and clear, concise signage throughout. The waiting area, equipped with several comfortable chairs, is situated near the entrance, allowing for a relaxed wait if you arrive slightly early.

RALEIGH Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at WESTGATE POST OFFICE versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at WESTGATE POST OFFICE 12-13 weeks No travel urgency
Expedited at WESTGATE POST OFFICE (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At WESTGATE POST OFFICE

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While WESTGATE POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What RALEIGH Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. WESTGATE POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. RALEIGH, NC
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. RALEIGH, NC
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The RALEIGH post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. RALEIGH, NC

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People Also Ask About WESTGATE POST OFFICE

Local questions from RALEIGH residents about visiting the City Clerk for passport services

After submitting your passport application at the Westgate Post Office, you will receive a receipt with a tracking number, typically a 14-digit sequence. The most reliable way to track your application’s status is directly through the U.S. Department of State’s online Passport Application Status System. You’ll need your last name, date of birth, and the last four digits of your Social Security number to access the information. Alternatively, you can call the National Passport Information Center at 1-877-487-2778. While the Westgate Post Office staff can assist with initial submission questions, they do not have access to the real-time processing status once the application leaves their facility and arrives at a passport agency.

The primary distinction between routine and expedited passport processing lies in the speed of service and the associated cost. Routine processing is the standard service level, which currently takes several weeks for your passport to be issued and delivered. This is the default option if you do not specify otherwise. Expedited processing, on the other hand, significantly shortens the waiting period, but it incurs an additional fee to accelerate the review and printing of your passport. When applying at the Westgate Post Office, you can select the expedited service on your application form and pay the extra fee; this is ideal for travelers with upcoming international trips that are within a few weeks’ time.

Yes, the Westgate Post Office offers convenient on-site passport photo services, which can save you an extra trip to a separate photography studio. This service ensures your photos meet all the strict U.S. Department of State requirements for size, background, and facial expression, which can be particularly helpful for ensuring your application isn’t delayed due to photo non-compliance. The cost for passport photos taken at this location is $15. If you prefer, you can bring your own photos, but they must adhere precisely to all official guidelines. The staff at Window 3 or 4 will be able to review your submitted photos to confirm their acceptability before processing your application.

For passport application services at the Westgate Post Office, an appointment is almost always required. While some passport acceptance facilities occasionally accommodate walk-ins during extremely slow periods, the Westgate branch typically operates on a strict appointment-only basis due to the volume of applications and the time required for each processing. Attempting a walk-in is highly discouraged as it will likely result in being turned away or asked to schedule a future appointment. To ensure a smooth and successful visit, we strongly recommend scheduling your passport appointment well in advance through the USPS Retail Customer Appointment Scheduler online or by calling 1-800-ASK-USPS.

When applying for a passport at the Westgate Post Office, there are two separate fees to consider, each with different payment options. The passport application fee, payable to the U.S. Department of State, must be submitted via check or money order. The Westgate Post Office, like all acceptance facilities, cannot accept cash or credit cards for this specific fee. However, for the acceptance facility fee ($35) and any additional services like passport photos ($15) or expedited shipping, the Westgate Post Office readily accepts major credit cards (Visa, MasterCard, American Express, Discover), debit cards, checks, or money orders. It’s always advisable to bring multiple payment methods to ensure a hassle-free experience for all applicable charges.

Frequently Asked Questions

The passport office is located at 1 FLORETTA PLACE, RALEIGH, NC 27676. Get directions

Hours are 10:15-18:00. Call ahead at 9194205244.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “WESTGATE POST OFFICE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Convenient parking is a notable advantage when visiting the Westgate Post Office at 1 Floretta Place. The facility boasts its own dedicated, free surface parking lot situated directly in front of the main entrance. This private lot offers approximately 38 marked spaces, providing ample room even during peak midday hours. Access to the lot is straightforward from Floretta Place, a quiet side street just off Blue Ridge Road. For those driving from Wade Avenue, simply take the Blue Ridge Road exit and turn left onto Floretta Place at the Westgate Shopping Center entrance. There are no parking meters or hourly fees to contend with, which significantly reduces any stress associated with your passport appointment. For optimal parking, especially if your appointment is between 11:00 AM and 2:00 PM on a weekday, aiming for a spot closer to Floretta Place itself or in the eastern section of the lot can be beneficial. While the lot is typically well-maintained, be mindful of seasonal conditions; in the summer, the unshaded asphalt can become quite hot, so consider parking further back if you prefer cooler car interiors. During rare winter ice events, exercise caution as the lot may have slick patches, though it is usually promptly treated. The closest overflow parking, if absolutely necessary, would be in the Westgate Shopping Center lot, just a short 0.1-mile walk from the post office entrance.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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