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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. • WORCESTER, MA
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
Michael D. • WORCESTER, MA
“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
Jennifer L. • WORCESTER, MA
Don’t risk missing your trip. Our expedited service guarantees your passport arrives on time.
We’ve helped 500,000+ customers since 1992. We’re so confident you’ll get your passport on time, we offer a 100% money-back guarantee. Need it fast? We get it done—no excuses.
Worcester residents benefit from the convenience of passport application services offered at the Worcester 311 Customer Service Center, located at 799 Main Street. This central location is easily accessible to residents of neighborhoods like Downtown Worcester, the Canal District, and even those traveling from the nearby South Worcester area via Southbridge Street. The facility primarily serves Worcester residents needing first-time passports, renewals for children under 16, and replacements for lost or stolen passports. Many students from Worcester Polytechnic Institute (WPI) and Clark University also utilize this service. The building itself, dating back to 1968, originally housed the Worcester County National Bank before being repurposed as a customer service hub. Its location across from the Worcester Common and within a few blocks of the historic Mechanics Hall makes it a readily identifiable landmark. The Worcester 311 Customer Service Center simplifies the passport application process for city residents, eliminating the need to travel to distant post offices or federal buildings. The center sees an influx of applicants especially during the spring break and summer travel seasons, as families prepare for vacations. Conveniently located near the intersection of Main Street and MLK Jr. Boulevard, and just a short walk from the Worcester City Hall, it provides a practical solution for local passport needs. The demographics served are quite diverse, ranging from young families applying for their children’s first passports to senior citizens needing to renew their documents for international travel. The multilingual staff also caters to Worcester’s significant Spanish-speaking population, ensuring effective communication throughout the application process. The close proximity to Union Station, approximately 0.7 miles away, further enhances accessibility, allowing residents from surrounding towns to easily reach the facility via the commuter rail. A unique aspect of this center is its integration with other city services; individuals can address various municipal issues while also taking care of their passport needs, creating a one-stop-shop experience. Moreover, its collaboration with local community organizations allows for outreach programs that inform residents about passport requirements and travel regulations. Historically, Worcester has been a gateway for immigrants, and this facility continues to play a role in enabling international travel for its diverse population. Just a block south is the Worcester Public Library, and three blocks north, you’ll find the Hanover Theatre for the Performing Arts, which are points of interest for those visiting the area. The center is actively involved in local initiatives, often participating in city-wide events to promote awareness of its services and assist residents with their passport applications. This active community involvement ensures the Worcester 311 Customer Service Center remains a valuable resource for the city’s residents, particularly those in the immediate Main South and Elm Park neighborhoods. It provides a vital link to the wider world, helping Worcester residents navigate the complexities of international travel documentation efficiently and effectively, ensuring everyone has the opportunity to explore beyond the city’s borders.
Note: The office is closed on all federal holidays. Call ahead at 5089291300.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at WORCESTER 311 CUSTOMER SERVICE CENTER at 799 MAIN STREET. Easy access from major highways.
Parking near the Worcester 311 Customer Service Center can be found on-street and in nearby parking garages. Metered parking is available on Main Street, ranging from $1.25 to $2.00 per hour, Monday through Friday, with a two-hour limit. Be aware that during peak hours, these spots fill up quickly. The Worcester Common Garage, located at 2 Eaton Place, offers covered parking at a rate of $3.00 per hour or a daily maximum of $15.00. It’s located just 0.2 miles, or a 4-minute walk, east of the Customer Service Center. The Pearl-Elm Garage at 20 Pearl Street provides another option, costing $2.50 per hour with a $12.00 daily maximum, and is approximately a 5-minute walk. For a more budget-friendly option, consider the 47-space free parking lot at the corner of Major Taylor Boulevard and MLK Jr. Boulevard, which is about 0.3 miles away, roughly a 7-minute walk. During the summer months, be prepared for potential heat radiating off the asphalt in the surface lots. In the winter, be mindful of ice and snow accumulation, especially on sidewalks leading from the garages to the Customer Service Center. Allow extra time during inclement weather to reach your appointment safely. Strategically, arriving just before or after the lunch rush (12:00 PM – 1:00 PM) might increase your chances of finding on-street parking.
The Worcester 311 Customer Service Center is easily accessible via public transportation. The Worcester Regional Transit Authority (WRTA) provides numerous bus routes that stop directly in front of the building on Main Street. Bus routes #1, #4, #11, #14, #19, #26, #27, #29, and #30 all serve this location, with service frequency varying from every 15 minutes during peak hours to every 30 minutes during off-peak times. A single ride costs $1.75, and a day pass is available for $4.00. For those arriving via the MBTA Commuter Rail from Boston, exit at Union Station, located approximately 0.7 miles southeast of the Customer Service Center. From Union Station, you can either take a WRTA bus (routes listed above) or walk north along Main Street for approximately 15 minutes. Union Station and all WRTA buses are equipped with wheelchair lifts and ramps, ensuring accessibility for individuals with mobility challenges. Elevators are also available at Union Station for easy access to the platforms. During peak travel times, particularly during the morning and evening commute, buses may experience delays, so plan accordingly. Real-time bus tracking is available through the WRTA website or mobile app, allowing you to monitor the arrival times of your bus. Additionally, several taxi services and ride-sharing options operate in Worcester, providing alternative transportation to the Customer Service Center.
Follow these simple steps to apply for your passport at the WORCESTER 311 CUSTOMER SERVICE CENTER’s office at 799 MAIN STREET. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into WORCESTER 311 CUSTOMER SERVICE CENTER (799 MAIN STREET) . We recommend arriving before closing. Call ahead at 5089291300.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Your appointment at Worcester 311 Customer Service Center begins upon entering the building through the Main Street entrance. The building’s architecture features a mid-century modern design with large windows and a brick facade. Once inside, proceed directly to window number 3, which is specifically designated for passport services. The check-in process involves presenting your appointment confirmation and identification to the clerk. A typical passport appointment lasts between 20-25 minutes, depending on the complexity of the application and the completeness of your documentation. The layout of the passport service area is straightforward, designed to streamline the application process. Seating is available while you wait, and informational brochures are readily accessible. The facility is fully ADA compliant, with ramps at the entrance and accessible restrooms. The passport service windows are also designed to accommodate individuals with mobility challenges. Expect a professional and courteous staff ready to assist you with your application. The service area is generally well-lit and maintained, creating a comfortable environment for your appointment. Be sure to arrive at least 10 minutes prior to your scheduled appointment to allow for check-in and any necessary paperwork adjustments. If you’re early, you can take a seat in the waiting area or utilize the public Wi-Fi available throughout the building.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at WORCESTER 311 CUSTOMER SERVICE CENTER versus using our expedited service.
While WORCESTER 311 CUSTOMER SERVICE CENTER offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. WORCESTER 311 CUSTOMER SERVICE CENTER was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The WORCESTER post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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Local questions from WORCESTER residents about visiting the City Clerk for passport services
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