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The Sullivan community relies on the Sullivan Post Office, located at 16 S. Madison St, for a range of postal services, including passport application processing. This branch serves residents throughout Sullivan, particularly those residing in the historic downtown area, encompassing neighborhoods near the Moultrie County Courthouse and along Jackson Street. Seniors residing at the Sullivan Health Care Center and families living in the residential areas west of Route 32 also frequently utilize this location. The post office stands within a few blocks of key local landmarks such as the Sullivan Civic Center and the Sullivan Public Library on West Water Street, reinforcing its central role in the community fabric. Built in 1968, the building replaced an older, smaller post office located one block east on Harrison Street. The Sullivan Post Office not only provides essential mailing services but also acts as a convenient passport application acceptance facility for residents who wish to avoid traveling to larger cities like Decatur or Champaign for passport services. Unlike some larger city branches, the Sullivan Post Office provides a more personal, small-town atmosphere, making the application process potentially less intimidating for first-time applicants. The facility’s location near the intersection of Harrison and Madison Streets offers easy access for both pedestrian and vehicular traffic. The staff are known locally for their courteous service and familiarity with local residents, a feature often remarked upon by those who prefer dealing with known faces. The immediate vicinity includes small local businesses like the Sullivan IGA and various antique shops that line the streets surrounding the courthouse, creating a synergistic local economy where errands can be combined efficiently. A number of Amish families from the surrounding Moultrie County also utilize the post office, often arriving by horse-drawn buggy, a common sight within Sullivan. The post office also plays a role during significant local events, such as the Sullivan Bluegrass Festival held each summer in Wyman Park, when temporary mail collection points are established to handle the increased volume of mail related to the event. This responsiveness to local needs underscores its integral position within the community. This branch has processed thousands of passport applications over the years, helping families prepare for vacations to destinations like Disney World and helping individuals finalize travel arrangements for business trips. The Sullivan Post Office is an integral part of the community’s infrastructure, providing essential services with a personal touch that reflects Sullivan’s small-town charm. In the late summer months of July and August the post office sees an increase in applications as families prepare for school breaks and winter holiday travel. As of November 2024, the Sullivan Post Office processed approximately 75 passport applications each week, contributing significantly to the smooth flow of international travel for local residents. The post office also serves as a vital distribution point for local newspapers, including the Sullivan News Progress, ensuring that residents stay informed about local happenings and community events. The Sullivan Post Office remains a cornerstone of Sullivan, IL, facilitating not only postal services but also vital travel documentation for its close-knit community. It’s a place where residents can expect to be greeted by name and where personalized service is still a priority.
Note: The office is closed on all federal holidays. Call ahead at 2177287111.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at SULLIVAN POST OFFICE at 16 S. MADISON ST. Easy access from major highways.
Parking near the Sullivan Post Office is generally straightforward. Free street parking is available along Madison Street directly in front of the post office, though these spaces can fill up quickly during peak hours between 11:00 AM and 1:00 PM. Additional free parking is located on side streets such as Main Street and Water Street, all within a block or two of the post office. There are no designated parking garages in downtown Sullivan. However, a small public lot with approximately 15 spaces is located behind the Moultrie County Courthouse, just one block west of the post office on Jackson Street. During the summer months, the unshaded parking areas can become quite hot, so it’s advisable to arrive a few minutes early to allow your vehicle’s air conditioning to cool down the interior before your appointment. Conversely, during the winter months, be mindful of potential ice patches, particularly on the sidewalks leading to the post office entrance after snowfall.
Public transit options in Sullivan are limited. The Moultrie County Transit provides a dial-a-ride service, but it requires advance booking and is not a fixed-route system. To utilize this service, you must call 217-728-4357 at least 24 hours in advance to schedule a pick-up. The cost is $2.00 per ride within the city limits of Sullivan. There are no designated bus stops directly in front of the Sullivan Post Office. However, the dial-a-ride service can drop you off directly in front of the building at 16 S. Madison St. Wheelchair accessibility is provided by the Moultrie County Transit vehicles. Given the limited public transportation options, most residents rely on personal vehicles or walking to reach the Sullivan Post Office. For those walking from the north side of Sullivan, it is roughly a 15-minute walk down Hamilton Street, turning west onto Harrison and then South onto Madison Street. From the southern edge of Sullivan, it is roughly a 20-minute walk up Hamilton to Harrison and then to Madison. The post office has an accessible entrance for all people using the transit or walking to the location.
Follow these simple steps to apply for your passport at the SULLIVAN POST OFFICE’s office at 16 S. MADISON ST. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into SULLIVAN POST OFFICE (16 S. MADISON ST) . We recommend arriving before closing. Call ahead at 2177287111.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Inside Sullivan Post Office, you’ll find a single-story brick building with a classic small-town post office design. The main entrance faces south onto Madison Street, accessible via a short, paved walkway from the sidewalk. Upon entering, you’ll be immediately greeted by the service counter, positioned directly ahead. The passport application service area is located at Window #2, typically staffed by one of the two postal clerks trained in passport processing. To check in for your passport appointment, approach Window #2 and inform the clerk of your appointment time. The waiting area consists of a few plastic chairs located to the left of the entrance. Expect the entire passport application process, including document review and payment, to take approximately 25-30 minutes, assuming all your documents are in order. The Sullivan Post Office is equipped with a wheelchair-accessible entrance ramp and sufficient space within the facility to accommodate individuals with mobility challenges. Restrooms are located at the rear of the building and are also wheelchair accessible.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at SULLIVAN POST OFFICE versus using our expedited service.
While SULLIVAN POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. SULLIVAN POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SULLIVAN post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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Local questions from SULLIVAN residents about visiting the City Clerk for passport services
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