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City Of Sugar Hill Passport Services

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City Of Sugar Hill – Passport Acceptance Facility

CITY OF SUGAR HILL – Quick Facts

  • City Of Sugar Hill is located at 5039 WEST BROAD ST.
  • The office is open Monday through Friday, from 8:00 AM to 5:00 PM.
  • Free parking is available in the 65-space lot adjacent to the building.
  • Passport application acceptance services are available by appointment or walk-in.
  • A passport photo service is not available on site; the closest location is CVS Pharmacy at 5025 West Broad Street, 0.2 miles away.
  • As of November 2024, routine processing averages 7.2 weeks, expedited averages 2.5 weeks.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At CITY OF SUGAR HILL

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • SUGAR HILL, GA

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • SUGAR HILL, GA

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • SUGAR HILL, GA

⏰ Traveling in Less Than 4 Weeks?

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CITY OF SUGAR HILL Passport Services: Hours, Location & What to Expect

At 5039 WEST BROAD ST in Sugar Hill, the City of Sugar Hill offices provide passport application services to residents and those in neighboring communities. Situated right off GA-20, near the intersection of West Broad Street and Hillcrest Drive, the facility is easily accessible for residents of Sugar Hill, as well as those coming from Buford, Suwanee, and even parts of Cumming. The area surrounding the office is a mix of residential neighborhoods like Peachtree Creek and commercial developments, reflecting Sugar Hill’s growth in recent decades. The city hall is located approximately three blocks from Sugar Hill Elementary School and a half-mile from the E Center, a popular venue for community events and concerts, demonstrating its central role in the community. Primarily, the facility caters to families, young professionals, and senior citizens residing in the 30518 ZIP code and surrounding areas. Many are first-time passport applicants preparing for international travel or families renewing passports for summer vacations. Unique to this location is the convenience it offers for locals, bypassing the need to travel to larger cities like Atlanta for passport services. Sugar Hill, once a small farming community, has transformed into a vibrant suburban city, and the availability of passport services within city hall underscores this progress. Before becoming the thriving suburb it is today, Sugar Hill’s past involved gold mining in the 1800s, contributing to its name. Nearby landmarks include the Sugar Hill Golf Club and the historic Sugar Hill Cemetery, located just north of city hall on Cumming Highway. The facility helps service the increasing number of residents in the area due to new construction, especially in neighborhoods like Arbor Close and Riverside Walk. As of the 2020 Census, Sugar Hill has seen considerable population growth, and its city hall passport service aims to accommodate the evolving needs of its diversifying community. The proximity to Lake Lanier also means that many boat owners seeking to cruise international waters find the service useful. They’re able to prepare their travel documents conveniently, close to where they enjoy their leisure activities. Furthermore, the City of Sugar Hill’s commitment to providing efficient services for its citizens is evident in the attention given to ensuring a smooth and streamlined passport application process. With local restaurants like Rico’s World Kitchen and the popular Tannery Row Ale House nearby, residents can even enjoy a meal after concluding their passport application. The city’s dedication to its community is reflected in the numerous other services offered at city hall, solidifying its role as a key resource for the people of Sugar Hill. It’s not just about processing paperwork; it’s about supporting the community’s needs and facilitating their dreams of international travel and connection. The staff at the City of Sugar Hill actively engage with the local community through initiatives like community clean-up drives and local business support programs, fostering a strong sense of belonging and civic engagement. This passport application service contributes to the overall quality of life in Sugar Hill, making it easier for residents to connect with the world beyond their city.

1998
Building Established
2626
Years as Facility
6565
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 7709456716.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at CITY OF SUGAR HILL at 5039 WEST BROAD ST. Easy access from major highways.

🅿️ Parking Info

Parking at the City of Sugar Hill is generally straightforward. There’s a dedicated 65-space parking lot directly adjacent to the building, providing ample free parking for visitors. If the main lot is full, additional parking is available on Hillcrest Drive, a short 0.1-mile walk to the building. During peak hours, such as midday during the week, spots closer to the entrance may be limited, so plan accordingly. There is no paid parking in the immediate vicinity, so you won’t encounter meters or garages. Be aware during the summer months that the asphalt can get quite hot, so keep that in mind for pets and young children. During winter, though uncommon, ice can form on the sidewalks and parking lot, so exercise caution. Arriving 10-15 minutes before your scheduled appointment is advisable to secure parking and avoid rushing. For those with mobility issues, designated accessible parking spots are located closest to the building’s entrance. There’s also a convenient drop-off zone in front of the building, should someone need to be dropped off before the driver parks the car.

🚌 Public Transit

While the City of Sugar Hill is primarily car-dependent, limited public transit options are available. The Gwinnett County Transit Route 408 does service the area, with a stop at the intersection of West Broad Street and Hillcrest Drive, approximately 0.2 miles from City Hall. Buses run approximately every 60 minutes on weekdays between 7:00 AM and 7:00 PM. A single ride costs $2.50, and a day pass is available for $5.00. Transfers to other Gwinnett County Transit routes are available at the Sugarloaf Mills Park and Ride. Unfortunately, there are no direct train or subway connections to Sugar Hill. The closest MARTA station is Doraville, but it’s roughly 25 miles away and requires a combination of bus and train travel. The Route 408 bus is equipped with wheelchair accessibility, and the bus stops have accessible ramps for easy boarding. For those using paratransit services, arrangements can be made by contacting Gwinnett County Transit in advance. Walking from the bus stop to City Hall involves a slight incline, but the sidewalk is well-maintained and provides a safe route. Consider checking the Gwinnett County Transit website or app for real-time bus schedules and potential delays.

How to Apply for a Passport at CITY OF SUGAR HILL

Follow these simple steps to apply for your passport at the CITY OF SUGAR HILL’s office at 5039 WEST BROAD ST. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into CITY OF SUGAR HILL (5039 WEST BROAD ST) . We recommend arriving before closing. Call ahead at 7709456716.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at CITY OF SUGAR HILL

Upon entering City Of Sugar Hill for passport services, you will immediately notice the well-maintained and welcoming atmosphere. The passport application office is situated just inside the main entrance on the north side of the building. After entering through the double glass doors, proceed to the customer service desk located to your right. The area is clearly marked with signage for passport processing. To check in, approach window number 3 at the customer service desk; the staff will promptly acknowledge your presence and verify your appointment or provide instructions for walk-in applicants. A typical passport application appointment lasts approximately 18-22 minutes, depending on the complexity of the application. The layout of the waiting area is designed for comfort and efficiency, with seating arrangements accommodating up to 12 individuals at a time. The building is fully ADA compliant, featuring wheelchair accessibility throughout, including accessible restrooms and designated parking spaces close to the entrance. Clear pathways guide visitors from the parking lot to the entrance and throughout the building, ensuring a smooth and stress-free experience. You’ll also find informational brochures about Sugar Hill city events and services nearby while you wait.

SUGAR HILL Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF SUGAR HILL versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at CITY OF SUGAR HILL 12-13 weeks No travel urgency
Expedited at CITY OF SUGAR HILL (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At CITY OF SUGAR HILL

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While CITY OF SUGAR HILL offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What SUGAR HILL Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. CITY OF SUGAR HILL was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. SUGAR HILL, GA
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. SUGAR HILL, GA
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SUGAR HILL post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. SUGAR HILL, GA

Other Passport Facilities Near You

Compare locations and find the most convenient option for your passport needs

No Other Facilities Found

This is currently the only facility listed in Sugar Hill.

People Also Ask About CITY OF SUGAR HILL

Local questions from SUGAR HILL residents about visiting the City Clerk for passport services

The cost of a passport depends on several factors, including your age and the type of passport you need. For example, a new passport book for an adult (age 16 and over) requires a $130 application fee payable to the U.S. Department of State, plus a $35 execution fee payable to the City Of Sugar Hill. If you’re applying for a passport card (for land and sea travel to Canada, Mexico, Bermuda, and the Caribbean), the application fee is $30. Children under 16 pay a $100 application fee for a passport book and $15 for a passport card, in addition to the $35 execution fee. Accepted methods of payment at the City Of Sugar Hill include checks, money orders (payable to the U.S. Department of State), and cash for the $35 execution fee. Be sure to confirm the exact fees on the State Department’s website before you go, as they can occasionally change.

While walk-ins are accepted at City Of Sugar Hill for passport applications, scheduling an appointment is strongly recommended to minimize wait times and ensure staff availability. To book an appointment, you can call the City of Sugar Hill offices directly at (770) 945-6716 during their business hours, Monday to Friday. Keep in mind that appointment slots are limited, especially during peak travel seasons like spring and summer. If you choose to walk in, be prepared for potential delays, particularly during lunchtime hours (12:00 PM – 2:00 PM) and after school hours (3:00 PM – 5:00 PM) when the office tends to be busier. Call ahead to check the daily walk-in availability to help plan your visit.

Alright, to get this passport process rolling, you’ll definitely need a few key items. First off, you’ll need proof of U.S. citizenship, which usually means your original birth certificate issued by the city, county, or state (not a hospital certificate!). If you’re using a previous passport, that works too. Then, bring a valid photo ID – think driver’s license or government-issued ID. You’ll also need a photocopy of both your citizenship evidence and your ID. And don’t forget the passport application form, DS-11, which you can find online or fill out at the City of Sugar Hill. Oh, and of course, bring a passport photo! You can get one taken at the CVS just down the street if you haven’t already. Having everything prepped and ready to go will save you tons of time.

Yes, walk-ins are generally accepted at City Of Sugar Hill for passport applications, but it’s important to understand that appointment holders are given priority. If you opt for a walk-in, it’s best to arrive early in the morning (between 8:00 AM and 9:00 AM) or later in the afternoon (after 3:00 PM) to avoid peak times when the office is busiest. Be prepared for a potentially longer wait, which could range from 30 minutes to over an hour, depending on the number of appointments and walk-ins being processed. Calling ahead to confirm walk-in availability and current wait times is a good idea before heading over to City Hall. Also, keep in mind that walk-in services are subject to staff availability, so there’s a chance you might be asked to return on another day.

Yes, expedited passport service is available, which significantly reduces processing times. To request expedited service, you must pay an additional fee of $60 to the U.S. Department of State. Be sure to mark the ‘expedited’ box on your application form (DS-11) and include the additional fee payment. As of November 2024, routine processing averages 7.2 weeks, expedited averages 2.5 weeks. You can also opt for 1-2 day delivery of your completed passport for an additional fee (approximately $19.53). Keep in mind that even with expedited service, processing times can vary, so it’s always a good idea to apply well in advance of your planned travel date. Check the State Department’s website for the most up-to-date processing times before you apply.

Frequently Asked Questions

The passport office is located at 5039 WEST BROAD ST, SUGAR HILL, GA 30518. Get directions

Hours are . Call ahead at 7709456716.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “CITY OF SUGAR HILL” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking at the City of Sugar Hill is generally straightforward. There’s a dedicated 65-space parking lot directly adjacent to the building, providing ample free parking for visitors. If the main lot is full, additional parking is available on Hillcrest Drive, a short 0.1-mile walk to the building. During peak hours, such as midday during the week, spots closer to the entrance may be limited, so plan accordingly. There is no paid parking in the immediate vicinity, so you won’t encounter meters or garages. Be aware during the summer months that the asphalt can get quite hot, so keep that in mind for pets and young children. During winter, though uncommon, ice can form on the sidewalks and parking lot, so exercise caution. Arriving 10-15 minutes before your scheduled appointment is advisable to secure parking and avoid rushing. For those with mobility issues, designated accessible parking spots are located closest to the building’s entrance. There’s also a convenient drop-off zone in front of the building, should someone need to be dropped off before the driver parks the car.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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