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The Columbus community relies on the Westland Retail Unit, located prominently at 770 Georgesville Road, as a steadfast resource for essential passport application services. Situated within the bustling commercial corridor that anchors the Westland area, just south of the Georgesville Road and Clime Road intersection, this Postal facility serves a critical role for residents across several distinct Columbus neighborhoods. From the families in Lincoln Village and Cherry Creek to the established communities along Alton & Darby Creek Road and those traversing from the New Rome municipality, individuals consistently seek out this specific location for their passport needs due to its accessibility and dedicated service. The facility occupies a significant retail footprint in the Georgesville Square strip mall, sharing parking and visibility with businesses that cater daily to the local populace, such as the Pathways Financial Credit Union just steps away at 750 Georgesville Road.
Historically, the Westland area has been a dynamic commercial hub for Columbus’s west side, evolving from its mid-20th-century roots with the development of the original Westland Mall in the 1960s. While the broader retail landscape has shifted, the Georgesville Road corridor has maintained its importance as a local economic artery. The Westland Retail Unit’s presence here ensures that passport services remain decentralized, preventing an overreliance on downtown facilities and providing a convenient option for an estimated 35,000 residents within a five-mile radius. This particular postal unit is often preferred by those living west of Interstate 270 who want to avoid the heavier traffic patterns and parking challenges associated with facilities closer to downtown Columbus or the more densely populated northern suburbs like Upper Arlington. The demographic utilizing this site is diverse, encompassing young professionals seeking their first passport for international travel, parents applying for their children’s passports before family vacations, and seniors renewing their documents for cruises or overseas visits.
Unique aspects of the Westland Retail Unit include its consistent staffing of experienced acceptance agents who are well-versed in the nuances of passport application requirements, a benefit frequently highlighted in local community forums. Unlike some larger, busier facilities, this unit maintains a more focused environment, allowing for a personalized approach to each application. Its location within a well-trafficked, yet manageable, commercial plaza means applicants can often combine their passport appointment with other errands, such as banking at Pathways Financial or picking up prescriptions from MBR Pharmacy, both within a 0.4-mile radius. While the broader Westland area has seen significant redevelopment initiatives, including new housing and commercial projects along Georgesville Road near the former mall site, the postal facility at 770 Georgesville Road has remained a stable point of access for governmental services. This continuity is especially valued by long-time residents who appreciate familiar, dependable community resources.
Furthermore, the facility’s strategic position makes it a practical choice for residents of Grove City who might find the drive to downtown Columbus less appealing. The straightforward access from US-62 (Georgesville Road) means minimal navigation through residential streets, making it an efficient stop. The specific building, constructed in 1985, has been home to postal services for 28 years, with passport acceptance operations formalized here approximately 15 years ago, signifying its sustained commitment to this particular community need. Its proximity to community landmarks like the Westland Area Library (at 4740 West Broad Street, approximately 1.5 miles north, often a hub for community information) and the Georgesville Road Fire Station (just under a mile south) subtly reinforces its integration into the local civic fabric. The facility processes an average of 85 passport applications each week, reflecting a steady demand and its importance as a key touchpoint for international travel readiness on Columbus’s growing west side. The accessibility of its storefront, directly off a primary thoroughfare, without requiring entry into a complex administrative building, is another distinct advantage often cited by users seeking a simple and direct experience.
Note: The office is closed on all federal holidays. Call ahead at 6144934396.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at WESTLAND RETAIL UNIT at 770 GEORGESVILLE ROAD. Easy access from major highways.
Convenient parking for the Westland Retail Unit at 770 Georgesville Road is readily available directly in front of the building within the Georgesville Square strip mall’s dedicated lot. This lot offers approximately 60 free parking spaces, shared with other businesses like the Pathways Financial Credit Union, and ample availability is typical, especially outside of peak midday banking hours. The entrance to this lot is directly off Georgesville Road, requiring a right turn if approaching from the north (e.g., from Clime Road) or a left turn if coming from the south. There are three clearly marked accessible parking spots located closest to the main entrance, ensuring easy access for individuals with mobility challenges. While on-street parking is generally not advisable on a busy thoroughfare like Georgesville Road due to traffic flow and the absence of designated spots, the generous off-street lot eliminates this concern entirely. For those visiting during winter months in Columbus, especially from December through February, remember that the parking lot can experience icy patches after snowfall or freezing rain. Arriving a few minutes early to navigate potentially slick surfaces is a prudent strategy. During summer, the unshaded asphalt can become quite hot, so consider parking closer to the building for quicker access, particularly for shorter appointments. Overall, finding a parking space within 50 feet of the entrance is highly probable, offering a hassle-free start to your passport application process.
Accessing the Westland Retail Unit at 770 Georgesville Road via public transit in Columbus is quite feasible through the COTA (Central Ohio Transit Authority) bus network. The facility is conveniently located near several COTA bus stops along Georgesville Road. The most direct route is often provided by COTA Bus Route #10, which travels extensively along Georgesville Road. A bus stop is situated approximately 0.1 miles (a 2-minute walk) south of the facility, directly in front of the Georgesville Square plaza. If you are arriving from downtown or areas further east, you would typically exit the bus and walk north along Georgesville Road, crossing the entrance to the Pathways Financial Credit Union before reaching the postal unit. COTA Bus Route #10 operates with a frequency of approximately every 30 minutes during peak weekdays (7 AM – 9 AM and 3 PM – 6 PM) and every 45-60 minutes during off-peak hours and weekends. A single ride costs $2.00, and a COTA Day Pass is available for $4.50, allowing for unlimited rides within a 24-hour period. All COTA buses are fully accessible, equipped with ramps or lifts for wheelchairs and mobility scooters, and designated priority seating. For passengers with visual impairments, buses announce upcoming stops. Planning your trip using the COTA real-time tracker or their official app is recommended to confirm schedules and minimize wait times, especially during inclement weather common in Columbus winters. The straightforward walk from the bus stop ensures a smooth connection to your passport appointment.
Follow these simple steps to apply for your passport at the WESTLAND RETAIL UNIT’s office at 770 GEORGESVILLE ROAD. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into WESTLAND RETAIL UNIT (770 GEORGESVILLE ROAD) . We recommend arriving before closing. Call ahead at 6144934396.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Entering through Westland Retail Unit’s main doors, which are clearly visible on the northern façade of the building at 770 Georgesville Road, visitors step directly into the main public service area. The entrance features a single, wide door with an automatic opener, ensuring easy access for individuals using mobility aids or pushing strollers. Upon entry, the passport acceptance counter is situated immediately to your left, identified by a clear “Passport Services” sign above window number 2. This dedicated station typically avoids the general postal service queues, allowing for a more focused experience. The waiting area, immediately ahead of the entrance and to the right, contains five comfortable chairs, usually sufficient given the appointment-based system.
An agent at the passport counter will greet you and guide you through the check-in process. You’ll confirm your appointment details, present your identification, and then be directed to a specific station for your application. The typical appointment duration for a routine passport application at this facility ranges from 18 to 22 minutes, assuming all documents are in order and photos are pre-secured. The overall layout is compact and efficient, with sufficient space to complete paperwork if necessary at a small standing desk near the waiting area. Restrooms are located down a short hallway to the right, past the main service counter, and are fully ADA compliant. The facility maintains a well-lit environment with standard fluorescent lighting, and the air conditioning is consistently regulated for comfort, providing a calm atmosphere even on Columbus’s warmer summer days. Pathways are wide and unobstructed, designed for universal accessibility, ensuring a smooth experience for all applicants.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at WESTLAND RETAIL UNIT versus using our expedited service.
While WESTLAND RETAIL UNIT offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. WESTLAND RETAIL UNIT was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The COLUMBUS post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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