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Columbus Citygate Station Passport Services

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Columbus Citygate Station – Passport Acceptance Facility

COLUMBUS CITYGATE STATION – Quick Facts

  • Columbus Citygate Station is located at 2323 Citygate Drive, Columbus, OH, offering dedicated passport services.
  • Typical passport acceptance hours are Monday to Friday from 10:00 AM to 3:00 PM, with limited Saturday appointments.
  • A large, free surface parking lot with approximately 47 spaces is available directly at the facility, accessible from Citygate Drive.
  • The closest COTA Bus Route #9 stop is at Stelzer Road and Agler Road, requiring a 0.4-mile walk to the station.
  • Peak times for passport services are usually weekday lunch hours (12:00 PM – 1:30 PM) and late afternoons, making early mornings ideal.
  • Appointments are strongly recommended for passport services to ensure efficient processing and minimize wait times.
  • Passport photos are available on-site for a $15 fee, ensuring immediate compliance with federal requirements.
  • The facility accepts new passport applications (DS-11), passport renewals (DS-82), and applications for children.
  • Required documents include proof of U.S. citizenship, valid government-issued ID, and a completed (but unsigned) DS-11 form.
  • Application fees are paid to the U.S. Department of State by check/money order, and a separate $35 execution fee to USPS.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

📍 At COLUMBUS CITYGATE STATION

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚡ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
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★★★★★

“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • COLUMBUS, OH

★★★★★

“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • COLUMBUS, OH

★★★★★

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • COLUMBUS, OH

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COLUMBUS CITYGATE STATION Passport Services: Hours, Location & What to Expect

Serving the Columbus area, the Columbus Citygate Station, located at 2323 Citygate Drive, provides essential passport application and renewal services for a diverse segment of central Ohio’s population. This postal facility is strategically positioned within the bustling Citygate business park, a rapidly developing commercial corridor immediately west of John Glenn Columbus International Airport (CMH) and just off the I-670 and Stelzer Road interchange. Its accessibility makes it a primary passport acceptance facility for residents in nearby neighborhoods such as Whitehall, Bexley, and Gahanna, who seek a convenient location outside the more congested downtown core.

The Citygate area itself has undergone significant transformation over the past two decades. What was once primarily light industrial and undeveloped land has evolved into a vibrant hub for corporate offices, distribution centers, and support services, attracting a professional demographic that frequently requires international travel documentation. The facility primarily serves business travelers heading to international conferences or assignments, often from companies like Huntington Bancshares or Cardinal Health, which have a strong presence in the wider Columbus region. Additionally, families residing in the newer housing developments stretching into areas like New Albany and Blacklick find this station an efficient alternative to facilities further north or east.

Historically, the establishment of this postal station aligns with Columbus’s eastward growth, driven by airport expansion and improved highway infrastructure. The intersection of Citygate Drive and Stelzer Road acts as a crucial arterial connection, facilitating straightforward access from major thoroughfares like I-670 and I-270. This location capitalizes on its proximity to the airport, appealing to last-minute travelers or those who prefer to handle passport matters before or after flights, though it’s crucial to note same-day passport issuance is not available here. While not steeped in centuries of history, the Citygate district represents Columbus’s modern economic expansion, and the postal station mirrors this contemporary utility.

The Columbus Citygate Station distinguishes itself through its efficient, business-park setting. Unlike some older, more traditional post offices embedded within residential areas, this facility operates with a streamlined focus characteristic of a commercial zone. Its immediate surroundings include several modern office buildings and light commercial establishments. For instance, just across Citygate Drive, within two blocks, you’ll find several multi-story office complexes that house regional corporate operations. The facility’s design and operational flow are geared towards handling a steady volume of transactions with a degree of professionalism tailored to its clientele. Individuals flying out of CMH, which is less than 2 miles directly east via International Gateway, often find this location exceptionally practical for their passport application needs, valuing its straightforward approach and predictable environment. This isn’t a quaint neighborhood outpost; it’s a pragmatic and well-situated service point for a dynamic part of the Columbus metropolitan area, catering to both the burgeoning professional community and the broader resident base seeking reliable passport processing.

2001
Building Established
1515
Years as Facility
135135
Applications/Week
Google Rating
📚 Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 6144720632.0 to confirm hours before visiting.

Facility Details & Services

🏛️

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

📸

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

📅

Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

🚗 From Downtown

Located at COLUMBUS CITYGATE STATION at 2323 CITYGATE DR. Easy access from major highways.

🅿️ Parking Info

Convenient parking is readily available at the Columbus Citygate Station. A substantial, free surface parking lot with approximately 47 marked spaces is directly adjacent to the facility, wrapping around both the east and south sides of the building. This lot is accessed directly from Citygate Drive, shortly after turning in from Stelzer Road. For those with appointments, aiming for the spots closest to the west-facing entrance, which typically see less turnover, is advisable. There’s also an overflow area along the north side of the building, offering an additional 15 unmarked spaces, though these can fill up during peak midday hours. While there are no metered street parking options on Citygate Drive itself, as it’s primarily a private road within the business park, the ample free lot generally suffices. Be mindful of weather conditions throughout the year; in summer, the uncovered asphalt can become quite hot, so consider arriving a few minutes early to find a shaded spot if available. During winter months, particularly after snowfalls or ice events, the northern section of the lot can remain slick longer, so exercise caution when walking to the entrance. The distance from any parking spot to the entrance is minimal, typically less than a 0.1-mile walk, making it highly convenient for carrying documents.

🚌 Public Transit

Accessing Columbus Citygate Station via public transit is feasible using the Central Ohio Transit Authority (COTA) system, though direct stops on Citygate Drive are not available. The most convenient route is COTA Bus Route #9, which operates frequently along Stelzer Road. This route provides service every 15 minutes during weekday peak hours and approximately every 30 minutes during off-peak times and Saturdays, costing $2.75 for a single ride or $5.50 for a day pass. The closest stop for the #9 bus is at the intersection of Stelzer Road and Agler Road, which is approximately 0.4 miles west of the Citygate Station. From the bus stop at Stelzer and Agler, exit the bus and walk east along Agler Road for about a quarter-mile. Then, turn right onto Citygate Drive and continue straight for roughly two blocks, or approximately 0.2 miles, until you reach the postal facility on your right. The entire walk is flat and well-paved, making it manageable for most. For individuals requiring accessibility features, COTA buses are fully equipped with ramps and securement areas for wheelchairs, and the pedestrian routes to the facility are generally wheelchair-friendly, featuring curb cuts at all intersections leading to the station.

How to Apply for a Passport at COLUMBUS CITYGATE STATION

Follow these simple steps to apply for your passport at the COLUMBUS CITYGATE STATION’s office at 2323 CITYGATE DR. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into COLUMBUS CITYGATE STATION (2323 CITYGATE DR) . We recommend arriving before closing. Call ahead at 6144720632.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at COLUMBUS CITYGATE STATION

Inside Columbus Citygate Station, applicants will find a contemporary postal environment designed for efficiency. The entrance is distinctly located on the building’s west side, identified by a prominent, dark blue USPS sign above the double glass doors, directly facing Citygate Drive. Upon entering, you’ll step into a well-lit, open lobby area. To check in for passport services, proceed straight past the initial bank of P.O. boxes on your right. The dedicated passport service counter is positioned along the far wall, usually at windows #5 or #6, clearly marked with specific signage indicating ‘Passport Services.’ Staff members are typically uniformed postal clerks trained specifically for passport acceptance. The typical appointment duration at this facility is quite precise, usually lasting between 18 and 22 minutes, allowing sufficient time for document verification, form completion review, and fee collection. The layout ensures a clear path to the service windows, with ample waiting chairs available for those arriving slightly early or during peak times. The facility is fully accessible, featuring a flat entrance, wide aisles, and a low-profile counter segment at the passport windows to accommodate all visitors.

COLUMBUS Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at COLUMBUS CITYGATE STATION versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at COLUMBUS CITYGATE STATION 12-13 weeks No travel urgency
Expedited at COLUMBUS CITYGATE STATION (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
📚 Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

🏛️ At COLUMBUS CITYGATE STATION

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚡ Our Expedited Service

Service fee From $147
Government fees $190
Photos included ✓ Free
Expert review ✓ Free
Total: From $337
Get Started →
📚 Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While COLUMBUS CITYGATE STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

📞

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What COLUMBUS Residents Are Saying

Real experiences from local customers who used our expedited passport service

★★★★★

“I needed a passport for a last-minute business trip. COLUMBUS CITYGATE STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. COLUMBUS, OH
★★★★★

“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. COLUMBUS, OH
★★★★★

“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The COLUMBUS post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. COLUMBUS, OH

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People Also Ask About COLUMBUS CITYGATE STATION

Local questions from COLUMBUS residents about visiting the City Clerk for passport services

Yes, absolutely. For a minor applicant (under age 16) at Columbus Citygate Station, both parents or legal guardians are typically required to appear in person with the child. Each parent must present a valid, government-issued identification, such as an Ohio driver’s license. You’ll also need to bring proof of parental relationship, like the child’s original birth certificate or a court order, and evidence of the child’s U.S. citizenship. If only one parent can appear, they must present the absent parent’s consent form (DS-3053) that is notarized, along with a copy of the absent parent’s ID (front and back). The acceptance agent at Citygate Drive will carefully verify all documents to ensure compliance with federal regulations before processing.

Certainly, Columbus Citygate Station does offer expedited passport service for an additional fee. This service is designed for applicants who require their passport more quickly than the standard processing times. When you submit your application at 2323 Citygate Drive, simply indicate your request for expedited processing on the DS-11 form and be prepared to pay the additional federal fee of $60, payable to the U.S. Department of State. Expedited applications are prioritized during processing at the national passport centers. While the facility itself does not control the actual processing speed, choosing expedited service through the Citygate Station significantly reduces your waiting time compared to routine applications, making it ideal for upcoming international travel.

Yes, securing an appointment is highly recommended and often required for passport services at Columbus Citygate Station. While some postal facilities might accommodate limited walk-ins, the 2323 Citygate Drive location, situated in a busy commercial district, primarily operates on a scheduled basis to ensure efficient service and minimal wait times for all applicants. You can schedule your appointment conveniently online through the USPS Retail Customer Appointment Scheduler or by calling their customer service. Arriving without a prior appointment may result in significant delays or the inability to be seen, particularly during peak hours like weekday lunchtimes or Saturday mornings. Planning ahead by booking your slot ensures a smooth and prompt application experience.

The fundamental difference between routine and expedited processing, as handled through Columbus Citygate Station, lies in the timeline for receiving your new passport. Routine processing refers to the standard, non-urgent application pathway, which as of November 2024, averages approximately 7.2 weeks from submission to delivery. This is the more economical option. Expedited processing, on the other hand, is an accelerated service that reduces the waiting period significantly, typically to about 2.5 weeks, for an additional federal fee of $60. When you submit your application at 2323 Citygate Drive, specifying expedited service ensures your documents are flagged for faster handling at the national passport agency, making it suitable for travelers with imminent international departures.

The cost of a passport application at Columbus Citygate Station varies depending on the type of service and product you choose. For a first-time adult passport book, the current U.S. Department of State fee is $130, plus an additional $35 execution fee payable to the USPS. A passport card, valid for land and sea travel to certain contiguous territories, costs $30 for the State Department portion. If you need both a book and a card, the State Department fee is $160. Remember the separate $35 execution fee applies once per application to the USPS. If you opt for expedited service, there’s an additional $60 fee to the State Department. All fees must be paid by check or money order to the U.S. Department of State, and a separate payment (cash, check, or credit card) for the execution fee to the United States Postal Service at the 2323 Citygate Drive facility.

Frequently Asked Questions

The passport office is located at 2323 CITYGATE DR, COLUMBUS, OH 43218. Get directions

Hours are . Call ahead at 6144720632.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “COLUMBUS CITYGATE STATION” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Convenient parking is readily available at the Columbus Citygate Station. A substantial, free surface parking lot with approximately 47 marked spaces is directly adjacent to the facility, wrapping around both the east and south sides of the building. This lot is accessed directly from Citygate Drive, shortly after turning in from Stelzer Road. For those with appointments, aiming for the spots closest to the west-facing entrance, which typically see less turnover, is advisable. There’s also an overflow area along the north side of the building, offering an additional 15 unmarked spaces, though these can fill up during peak midday hours. While there are no metered street parking options on Citygate Drive itself, as it’s primarily a private road within the business park, the ample free lot generally suffices. Be mindful of weather conditions throughout the year; in summer, the uncovered asphalt can become quite hot, so consider arriving a few minutes early to find a shaded spot if available. During winter months, particularly after snowfalls or ice events, the northern section of the lot can remain slick longer, so exercise caution when walking to the entrance. The distance from any parking spot to the entrance is minimal, typically less than a 0.1-mile walk, making it highly convenient for carrying documents.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

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