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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”
Sarah M. • PALM BAY, FL
“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”
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“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”
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City Of Palm Bay has been serving the passport needs of its residents and surrounding Brevard County communities for 18 years, providing a crucial service within the municipality. Located at 120 Malabar Road, at the intersection with Dairy Road, the facility is easily accessible to residents of neighborhoods like Palm Bay Colony, Bayside Estates, and the more recently developed areas west of Interstate 95. The office particularly sees a high volume of families from the southwest quadrant of Palm Bay, often scheduling appointments after school hours. The area surrounding the City Hall, which houses the passport services, has seen significant growth in recent years, reflecting the city’s overall expansion. Palm Bay’s population, heavily composed of young families and retirees, generates consistent demand for passport services, especially during peak travel seasons leading up to summer vacations and winter getaways. Local landmarks, such as the Palm Bay Regional Park on Malabar Road, contribute to the area’s appeal, drawing in residents who often combine recreational activities with necessary administrative tasks. The office’s location near major thoroughfares facilitates access for residents of neighboring communities like Melbourne, Valkaria, and Grant-Valkaria. A unique aspect of this facility is its integration within the broader City Hall complex, allowing residents to conveniently address other municipal needs during their visit. Historically, the area around Malabar Road was primarily agricultural, with citrus groves dominating the landscape. However, the late 20th and early 21st centuries witnessed a transformation into a suburban hub, attracting families and professionals alike. This shift has increased the reliance on services like passport issuance, vital for both international travel and identification purposes. The facility also serves a considerable population from the active adult communities located further south along Babcock Street and beyond Emerson Drive, many of whom are frequent travelers. The local economy, driven by the aerospace industry and technology sectors along the Space Coast, also contributes to the demand for expedited passport services for business travel. The City Of Palm Bay facility distinguishes itself through its personalized service, leveraging its smaller size to provide more attentive assistance than larger federal agencies. This personal touch has fostered a strong sense of community trust, solidifying its role as a reliable and accessible resource for passport-related needs. Moreover, its proximity to local businesses such as Walgreens and Space Coast Credit Union offers convenient access to essential services, making the passport application process less daunting. For instance, applicants can easily obtain passport photos at Walgreens, located just a short walk away on Malabar Road. The city actively promotes its passport services through local media and community events, raising awareness and ensuring that residents are well-informed about the available resources. The City Hall’s location also benefits from its accessibility to public transportation, making it a viable option for those without personal vehicles. Furthermore, the facility’s commitment to adhering to federal regulations and guidelines ensures that all applications are processed accurately and efficiently. This commitment to quality service has established the City Of Palm Bay as a trusted provider of passport services within the region, contributing to the overall convenience and satisfaction of its residents. The staff regularly participate in training sessions to stay updated on the latest passport regulations and procedures, guaranteeing a consistent level of expertise. As of late 2024, the facility processes on average 75 applications per week, demonstrating its substantial contribution to the community’s passport needs. The City of Palm Bay continuously seeks feedback from its residents to improve its services and enhance the overall customer experience. The facility’s reputation for friendly and efficient service has led to a steady stream of positive testimonials, solidifying its status as a valuable asset to the community. This emphasis on community engagement and customer satisfaction distinguishes City Of Palm Bay from other passport processing centers in the area. The City Council actively supports the facility, allocating resources to ensure its continued operation and improvement. Its dedication to providing accessible and reliable passport services underscores its commitment to serving the needs of its diverse population.
Note: The office is closed on all federal holidays. Call ahead at 3217333023.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at CITY OF PALM BAY at 120 MALABAR RD. Easy access from major highways.
Parking at City Of Palm Bay is generally convenient, with a dedicated lot directly adjacent to City Hall off Malabar Road. This free lot offers approximately 65 spaces, providing ample parking for most visitors. During peak hours, such as midday on weekdays, the lot can fill up quickly, but spaces typically become available within a few minutes. An overflow lot is located 0.2 miles west on Malabar Road, near the PNC Bank, providing additional parking options. There is no metered parking in the immediate vicinity of City Hall. However, street parking is available along portions of Dairy Road, though these spots are typically used by employees. For those with mobility concerns, designated accessible parking spaces are located close to the building’s entrance. During the summer months, be mindful of the heat when walking from the overflow lot, as temperatures can soar in the afternoon. Conversely, during the brief winter months, the parking area is well-lit, ensuring safety during early morning or late afternoon appointments. For optimal convenience, arriving 10-15 minutes before your scheduled appointment allows time to find parking and navigate to the passport services office without feeling rushed.
Public transportation to City Of Palm Bay is facilitated by the Space Coast Area Transit (SCAT) bus system. Route 25, which runs along Malabar Road, has a stop directly in front of City Hall, making it a convenient option for those relying on public transit. The bus operates every 30 minutes during peak hours and hourly during off-peak times. A single ride costs $1.50, and a day pass is available for $3.75. The SCAT system offers wheelchair accessibility on all its buses, ensuring that individuals with mobility impairments can easily access the facility. For those coming from Melbourne or other parts of Brevard County, transferring to Route 25 at the Palm Bay Transportation Center may be necessary. The Transportation Center is located approximately 4 miles east of City Hall. From the bus stop in front of City Hall, the passport services office is a short, level walk of about 50 feet. The bus stop is equipped with a covered shelter, providing protection from the sun and rain. Detailed bus schedules and route maps are available on the Space Coast Area Transit website or through their mobile app. Additionally, SCAT offers a paratransit service for individuals with disabilities who are unable to use the regular bus system.
Follow these simple steps to apply for your passport at the CITY OF PALM BAY’s office at 120 MALABAR RD. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into CITY OF PALM BAY (120 MALABAR RD) . We recommend arriving before closing. Call ahead at 3217333023.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
At City Of Palm Bay, the experience is designed to be efficient and straightforward. The entrance to the passport services office is located on the south side of City Hall, accessible via a short walkway from the main parking area. As you enter, you’ll notice the well-maintained lobby with comfortable seating. To check in, proceed to Window #3, clearly marked with signage. Here, a friendly clerk will review your appointment and provide you with any necessary forms or instructions. The typical appointment duration ranges from 15 to 20 minutes, assuming all required documents are readily available. The layout of the office is simple, with a dedicated processing area ensuring privacy and confidentiality. Accessibility features include ramps for wheelchair access and designated parking spaces near the entrance. The interior is brightly lit and temperature-controlled, ensuring a comfortable environment year-round. You can expect minimal wait times if you have a scheduled appointment, but walk-ins may experience slightly longer delays depending on the day’s volume. After checking in, you’ll be directed to a specific workstation where a passport agent will assist you with your application. This agent will verify your documents, collect the necessary fees, and guide you through the final steps of the process. The entire process is designed to be as stress-free as possible, with staff readily available to answer any questions or concerns you may have.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF PALM BAY versus using our expedited service.
While CITY OF PALM BAY offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. CITY OF PALM BAY was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The PALM BAY post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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Local questions from PALM BAY residents about visiting the City Clerk for passport services
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