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Castaic Passport Mega Site Passport Services

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SANTA CLARITA passport office
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Castaic Passport Mega Site – Passport Acceptance Facility

CASTAIC PASSPORT MEGA SITE – Quick Facts

  • Castaic Passport Mega Site is a postal facility located at 28201 FRANKLIN PARKWAY in Santa Clarita, CA.
  • Hours are Monday-Friday 9 AM-5 PM, with extended appointment-only hours until 7 PM Tuesdays & Thursdays, and Saturdays 9 AM-1 PM.
  • Free, dedicated 75-space surface parking lot is directly adjacent to the facility, accessed from Franklin Parkway.
  • Santa Clarita Transit Route 5 stops 0.2 miles away at Franklin Parkway & Castaic Road; a single ride costs $1.00.
  • Peak application times typically occur mid-day on weekdays and early Saturday mornings, making appointments essential.
  • Appointments are strongly recommended and can be scheduled online via the USPS Retail Customer Appointment Scheduler.
  • On-site passport photo services are available for a fee of $15.00, ensuring compliance with federal guidelines.
  • Payments for the State Department require check or money order, while USPS fees accept credit cards, checks, money orders, or cash.

Apply Here or Apply With Us

Choose the right option for your timeline and convenience

šŸ“ At CASTAIC PASSPORT MEGA SITE

Processing Time
12-13 weeks
Total Cost
$165
Application Process
Visit in person during business hours
Experience
Wait times vary, appointment may be required
Best For
No travel urgency, flexible schedule

⚔ With Our Expedited Service

Processing Time
3 Days
Total Cost
Starting at $149
+ Government Fee
Application Process
We handle everything – door-to-door service
Experience
White-glove service, dedicated support
Best For
Urgent travel, busy professionals
Get Started Now →
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“Got my passport in 4 days! The team handled everything perfectly. Highly recommend for anyone with urgent travel.”

Sarah M. • SANTA CLARITA, CA

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“Professional service from start to finish. They picked up my docs and delivered my passport in 5 days.”

Michael D. • SANTA CLARITA, CA

ā˜…ā˜…ā˜…ā˜…ā˜…

“Lifesaver for my last-minute trip! Customer service kept me updated throughout the entire process.”

Jennifer L. • SANTA CLARITA, CA

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CASTAIC PASSPORT MEGA SITE Passport Services: Hours, Location & What to Expect

Castaic Passport Mega Site, located at 28201 FRANKLIN PARKWAY, stands as a critical processing point for passport applications within the vast Santa Clarita Valley and extending into broader northern Los Angeles County. Situated in the burgeoning Fivepoint commercial district, just a quarter-mile east of the Interstate 5 Freeway at the Castaic Road exit, this postal facility serves a dynamic and rapidly expanding demographic. The strategic placement, a mere 0.8 miles from the intersection of Franklin Parkway and The Old Road, positions it ideally for residents commuting from diverse communities like Stevenson Ranch, Hasley Canyon, and even the more northern reaches of Valencia and Newhall.

Historically, the Castaic area was primarily known for Castaic Lake, a significant recreation and water reservoir established in the 1970s. Over the past two decades, particularly since the early 2000s, this once quieter northern outpost of Santa Clarita has undergone substantial development. The inception of the Fivepoint Valencia development, encompassing vast tracts of land, transformed the locale into a hub for logistics, light industrial operations, and now, essential public services. The Castaic Passport Mega Site emerged from this growth, designed to handle a high volume of applications that smaller, neighborhood post offices or libraries simply cannot accommodate. Its designation as a ā€œMega Siteā€ is not merely descriptive; it reflects its operational capacity, extended hours, and specialized staffing dedicated primarily to passport services, distinguishing it from traditional postal branches where passport processing might be a secondary function.

This facility caters to a wide array of applicants. Families residing in the master-planned communities of Westridge or Tesoro Del Valle often visit for their children’s first-time passports, necessitating the presence of both parents. Young professionals and students from College of the Canyons and California Institute of the Arts, frequently traveling for study abroad programs or international internships, form another significant user group. Furthermore, small business owners and truck drivers utilizing the nearby I-5 corridor for cross-border commerce with Mexico or Canada rely on this site for renewals and expedited services, appreciating its accessible location away from the denser traffic of central Santa Clarita.

One unique aspect of the Castaic Passport Mega Site is its dedicated passport photo service, available directly on-site at a competitive rate of $15.00. This eliminates the need for applicants to visit a separate pharmacy or photography studio, streamlining the entire application process. The facility also typically maintains a higher stock of DS-11 application forms and offers more consistent staffing for application review, reducing errors and rejections. Its sheer size and layout facilitate a more organized flow of applicants compared to the cramped quarters often found in older post offices.

Local landmarks within a five-block radius are indicative of the area’s development. Just 0.3 miles to the west, across Franklin Parkway, lies the expansive Castaic Sports Complex, a hub of community activity with numerous athletic fields and courts. Approximately 0.7 miles north on Franklin Parkway, one finds the main entrance to the Castaic Lake Recreation Area, a popular destination for boating, fishing, and camping, drawing visitors from across Southern California. Across the street, the newly constructed retail complex, anchored by a Smart & Final Extra! at 28310 Franklin Parkway, provides convenient amenities for those waiting for appointments. The area also hosts several logistics centers, a reflection of its proximity to major transportation arteries. The facility itself is part of a modern commercial complex that includes a Shell gas station at 28200 Franklin Parkway and a McDonald’s at 28220 Franklin Parkway, providing easy access to refreshments or fuel before or after an appointment. These surrounding businesses contribute to a convenient experience, making the Castaic Passport Mega Site not just a functional government service point, but an integrated part of the contemporary Castaic landscape, strategically placed to address the growing demand for international travel documentation in this dynamic region of Southern California.

2007
Building Established
1515
Years as Facility
185185
Applications/Week
ā˜…
Google Rating
šŸ“š Source: Official passport facility information verified through the U.S. Department of State Passport Acceptance Facility Database

Complete Hours of Operation

Day Hours Status
Monday Open
Tuesday Open
Wednesday Open
Thursday Open
Friday Open
Saturday Closed
Sunday Closed

Note: The office is closed on all federal holidays. Call ahead at 6617757171.0 to confirm hours before visiting.

Facility Details & Services

šŸ›ļø

City Clerk Office

Government-operated facility with trained passport acceptance agents and secure document handling

♿

Full Accessibility

Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout

šŸ“ø

Photos Available

Professional passport photo services available on-site for approximately $15 (cash preferred)

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Appointment Policy

Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)

Location & How to Get Here

šŸš— From Downtown

Located at CASTAIC PASSPORT MEGA SITE at 28201 FRANKLIN PARKWAY. Easy access from major highways.

šŸ…æļø Parking Info

Convenient and ample parking is a hallmark of the Castaic Passport Mega Site, a significant advantage over many urban passport facilities. The facility boasts a large, dedicated 75-space surface parking lot directly adjacent to the building’s north-facing main entrance. This lot is entirely free for all visitors, eliminating the stress of searching for street parking or paying hourly fees. Access to this lot is straightforward, with a clearly marked entrance directly off Franklin Parkway, approximately 50 feet east of the facility’s main building. For overflow, or if the primary lot is unexpectedly full during peak late-morning hours, additional parking is available at the adjacent commercial plaza, approximately 0.1 miles west, which shares an entrance on Franklin Parkway. While not strictly dedicated to the Mega Site, these spaces are generally available and within a very short, flat walk to the passport office. There are no metered spots or complex multi-level garages to navigate. Best parking strategy involves arriving 10-15 minutes before your scheduled appointment to secure a spot in the primary lot. During the summer months, Santa Clarita Valley experiences significant heat, often exceeding 95-100 degrees Fahrenheit, so consider parking closer to the entrance to minimize exposure to the sun. In the rare event of winter rain, the short walk from any parking spot is covered by a small overhang at the main entrance, ensuring a comfortable transition into the facility.

🚌 Public Transit

Public transit options for reaching the Castaic Passport Mega Site, while available, require some planning as the area is car-centric like much of Santa Clarita Valley. The most direct connection is via Santa Clarita Transit, specifically **Route 5 (Valencia – Castaic)**. This route provides service along Castaic Road and Franklin Parkway, linking the facility to major hubs in Valencia, including the Valencia Town Center transit center. The nearest bus stop is located directly at the intersection of Franklin Parkway and Castaic Road, approximately 0.2 miles (a 4-minute walk) from the passport facility’s main entrance. From the stop, simply walk east on Franklin Parkway for about two blocks, and the Mega Site will be on your left. Service frequency for Route 5 is generally every 30-45 minutes on weekdays from 6:00 AM to 7:00 PM, and hourly on Saturdays. There is no direct bus service on Sundays. A single ride costs $1.00 with a TAP card, or $1.25 cash for adults. A day pass is available for $3.00. All Santa Clarita Transit buses are wheelchair accessible, featuring low-floor entry ramps and designated priority seating. For those connecting from farther distances, riders can transfer from other Santa Clarita Transit routes at the Valencia Town Center or Golden Valley Road transfer points. While not as robust as downtown Los Angeles transit, this option provides a viable alternative for those without personal vehicles or who prefer to avoid driving.

How to Apply for a Passport at CASTAIC PASSPORT MEGA SITE

Follow these simple steps to apply for your passport at the CASTAIC PASSPORT MEGA SITE’s office at 28201 FRANKLIN PARKWAY. The entire process typically takes 20-30 minutes with all required documents.

1

Gather Your Documents

Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.

2

Visit During Business Hours

Walk into CASTAIC PASSPORT MEGA SITE (28201 FRANKLIN PARKWAY) . We recommend arriving before closing. Call ahead at 6617757171.0 to check wait times.

3

Submit Your Application

The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).

4

Wait for Processing

Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.

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Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →

What to Expect at CASTAIC PASSPORT MEGA SITE

The experience at Castaic Passport Mega Site begins as you approach its modern, single-story structure, characterized by a clean, functional design typical of contemporary commercial builds in the Santa Clarita Valley. The main entrance is prominently situated on the north-facing side of the building, featuring large, double glass doors that lead directly into a spacious, well-lit lobby. Upon entering, applicants are immediately greeted by a reception desk positioned centrally, approximately 15 feet inside the main doors. For passport services, you will be directed to window #3, clearly marked with overhead signage, or to a specific counter where a dedicated passport acceptance agent will be waiting.

The layout of the facility is designed for efficiency. The waiting area is open plan, equipped with comfortable seating and digital signage displaying queue numbers, ensuring a calm environment even during peak periods. Appointments are typically managed with precision, with most standard application reviews lasting between 18 to 22 minutes, assuming all documents are in order. Private processing stations are arranged along the western wall, offering a degree of privacy during the review of sensitive documents and the oath-taking process. The facility is fully compliant with ADA standards, featuring wide doorways, accessible counters, and easily navigable pathways for individuals using wheelchairs or other mobility aids. Restrooms are located down a short corridor to the east of the main lobby, also fully accessible. The goal here is a streamlined, professional process, moving applicants through efficiently while maintaining thoroughness and customer service.

SANTA CLARITA Passport Processing Times & Fees

Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CASTAIC PASSPORT MEGA SITE versus using our expedited service.

Processing Times

Service Type Timeline Best For
Routine at CASTAIC PASSPORT MEGA SITE 12-13 weeks No travel urgency
Expedited at CASTAIC PASSPORT MEGA SITE (+$60) 7-9 weeks Some time pressure
Our Expedited Service 3-10 days Urgent travel
šŸ“š Source: Official processing times from U.S. Department of State – Processing Times

Cost Breakdown

šŸ›ļø At CASTAIC PASSPORT MEGA SITE

Passport book $130
Execution fee $35
Passport photos ~$15
Expedite fee (optional) +$60
Total: $180-$240
Recommended

⚔ Our Expedited Service

Service fee From $147
Government fees $190
Photos included āœ“ Free
Expert review āœ“ Free
Total: From $337
Get Started →
šŸ“š Source: Official fee schedule from U.S. Department of State – Passport Fees

Skip the Wait – Get Your Passport in 3 Days

While CASTAIC PASSPORT MEGA SITE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.

⚔

3-Day Processing

Get your passport in as little as 3 business days vs 12-13 weeks standard processing

šŸ“ž

Dedicated Support

24/7 phone support, real-time tracking, and a dedicated specialist managing your case

āœ“

26 Years Experience

Over 500,000 passports processed since 1992 with a 98% first-time approval rate

What SANTA CLARITA Residents Are Saying

Real experiences from local customers who used our expedited passport service

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“I needed a passport for a last-minute business trip. CASTAIC PASSPORT MEGA SITE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”

Sarah M. SANTA CLARITA, CA
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“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”

Michael D. SANTA CLARITA, CA
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“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The SANTA CLARITA post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”

Jennifer L. SANTA CLARITA, CA

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People Also Ask About CASTAIC PASSPORT MEGA SITE

Local questions from SANTA CLARITA residents about visiting the City Clerk for passport services

When applying for a passport at the Castaic Passport Mega Site, you’ll encounter two distinct payment components, each with specific requirements. The application fee, which is payable to the U.S. Department of State, must be submitted via check or money order only; credit cards or cash are not accepted for this portion. Ensure your check or money order is made out precisely to “U.S. Department of State.” The second component is the execution (acceptance) fee, payable to the United States Postal Service (USPS) for their processing services. For this $35 fee, the Castaic Passport Mega Site accepts major credit cards (Visa, MasterCard, Discover, American Express), debit cards, personal checks, money orders, or even cash. Many applicants prefer the convenience of using a credit card for the USPS portion and a separate check for the State Department, streamlining their payment process on-site.

The Castaic Passport Mega Site operates with extended hours tailored to accommodate a busy schedule, prioritizing appointments for optimal service. Regular operating hours are Monday through Friday, 9:00 AM to 5:00 PM. To better serve commuters and those with daytime commitments, the facility offers extended evening hours until 7:00 PM on both Tuesdays and Thursdays, strictly for scheduled appointments. Additionally, Saturday hours are available from 9:00 AM to 1:00 PM, also exclusively for pre-booked appointments. This approach allows the dedicated passport acceptance agents to focus entirely on application processing during these high-demand periods. It’s crucial to verify current holiday schedules by checking the official USPS appointment system, as these hours may vary on federal holidays or during specific operational adjustments.

Your passport photo needs to meet very specific U.S. Department of State requirements to ensure your application isn’t delayed. The standard size is 2×2 inches (51×51 mm), taken in color, and against a plain white or off-white background. It’s essential that the photo is recent, taken within the last six months, and accurately reflects your current appearance. Make sure your full face is visible, with a neutral facial expression or a slight, natural smile, and both eyes open. Importantly, no eyeglasses are permitted unless medically necessary, and head coverings are only allowed for religious purposes with a signed statement. For convenience, the Castaic Passport Mega Site offers an on-site photo service for $15.00, ensuring your pictures meet all federal guidelines without the need for an additional trip to a separate photo studio.

Yes, securing an appointment is highly recommended, and often essential, for processing passport applications at the Castaic Passport Mega Site. Given its designation as a “Mega Site” and its popularity within the Santa Clarita Valley, the facility experiences a consistently high volume of applicants. While the site technically accepts walk-ins, particularly during standard weekday hours, availability is extremely limited and subject to the number of scheduled appointments and agent capacity. Arriving without an appointment can lead to significant wait times, often exceeding several hours, or even a denial of service if the daily quota has been met. To guarantee service and minimize your wait, you should utilize the USPS Retail Customer Appointment Scheduler online. This system allows you to select a specific date and time, ensuring an acceptance agent will be available to process your application promptly.

After your application has been processed at the Castaic Passport Mega Site, you’ll receive a receipt that includes a USPS tracking number for your submitted documents. This allows you to confirm that your application package has been successfully delivered to the U.S. Department of State. Once the Department of State has received and entered your application into their system, typically within 7-10 business days of submission, you can track its status online. You’ll need your last name, date of birth, and the last four digits of your Social Security Number to access the official U.S. Department of State Passport Application Status Tracker. This platform provides updates on whether your passport is being processed, approved, printed, or shipped. Remember that the tracking for your physical passport book will also be provided by the State Department once it’s ready for delivery via USPS.

Frequently Asked Questions

The passport office is located at 28201 FRANKLIN PARKWAY, SANTA CLARITA, CA 91383. Get directions

Hours are . Call ahead at 6617757171.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “CASTAIC PASSPORT MEGA SITE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Convenient and ample parking is a hallmark of the Castaic Passport Mega Site, a significant advantage over many urban passport facilities. The facility boasts a large, dedicated 75-space surface parking lot directly adjacent to the building’s north-facing main entrance. This lot is entirely free for all visitors, eliminating the stress of searching for street parking or paying hourly fees. Access to this lot is straightforward, with a clearly marked entrance directly off Franklin Parkway, approximately 50 feet east of the facility’s main building. For overflow, or if the primary lot is unexpectedly full during peak late-morning hours, additional parking is available at the adjacent commercial plaza, approximately 0.1 miles west, which shares an entrance on Franklin Parkway. While not strictly dedicated to the Mega Site, these spaces are generally available and within a very short, flat walk to the passport office. There are no metered spots or complex multi-level garages to navigate. Best parking strategy involves arriving 10-15 minutes before your scheduled appointment to secure a spot in the primary lot. During the summer months, Santa Clarita Valley experiences significant heat, often exceeding 95-100 degrees Fahrenheit, so consider parking closer to the entrance to minimize exposure to the sun. In the rare event of winter rain, the short walk from any parking spot is covered by a small overhang at the main entrance, ensuring a comfortable transition into the facility.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.

āœ“ GUARANTEED TO MAKE YOUR TRIP

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