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The City Of Chino Hills at 14000 CITY CENTER DRIVE in Chino Hills stands as a key municipal resource for residents requiring passport acceptance services, strategically positioned within the vibrant Chino Hills Civic Center complex. This facility is not merely an administrative point; it represents a commitment to localized, efficient public service, forming an integral part of the Grand Avenue Corridor’s blend of civic institutions and commercial activity. Directly across City Center Drive, one can find the Chino Hills Public Library, sharing the same meticulously planned municipal campus, while the Chino Hills Community Center, a hub for local recreational and social programs, is immediately adjacent to the City Hall building. The prominent ‘Chino Hills’ monument sign at the intersection of Grand Avenue and City Center Drive provides an unmistakable landmark for first-time visitors navigating to this essential service point.
Primarily, this facility serves the approximately 78,000 residents of Chino Hills, encompassing a diverse demographic profile. Many applicants hail from established communities like Country Club Estates and the newer, upscale developments southward, such as Vellano, where residents often have international travel needs. Families residing in the expansive neighborhoods stretching towards Butterfield Road and Peyton Drive frequently utilize this acceptance facility for child passport applications, appreciating the structured, appointment-based environment. Young professionals commuting to Orange County or Los Angeles, and retirees valuing a serene suburban lifestyle, also regularly seek services here. Furthermore, due to its well-regarded service and typically lower wait times compared to higher-volume postal facilities, the City Of Chino Hills draws applicants from neighboring areas, including parts of north Chino, Diamond Bar, and even Rowland Heights, seeking a reliable alternative.
The City Of Chino Hills City Hall, constructed in 2000, embodies modern civic architecture, designed to centralize municipal functions and enhance resident accessibility. The passport acceptance services, initially introduced in 2006, were a direct response to the community’s growing demand for localized federal administrative support, reflecting the city’s proactive approach to expanding essential public amenities as its population matured. Prior to this, residents typically had to travel to the Chino Post Office or other more distant facilities, creating an inconvenience for a city that prides itself on self-sufficiency and comprehensive local services. The decision to integrate passport services within City Hall was part of a broader initiative to streamline bureaucratic processes and offer a more personalized, less harried experience than is often found at federal-run facilities. This integration allows city employees, cross-trained in passport regulations, to provide attentive and consistent guidance, distinguishing the municipal offering.
Beyond passport applications, the City Center complex itself is a focal point for civic engagement. Within a five-block radius, essential amenities complement the passport facility. The aforementioned Chino Hills Public Library, just a stone’s throw away, offers a quiet place for pre-appointment review of documents or post-appointment relaxation. A mere two blocks west on City Center Drive leads directly into The Shoppes at Chino Hills, a prominent open-air lifestyle center. Here, applicants and their companions can find a Target for any last-minute stationery needs, a Trader Joe’s for quick provisions, numerous dining establishments ranging from casual cafes to sit-down restaurants like Yard House or P.F. Chang’s, and various retail outlets. This proximity to retail and dining options allows applicants to combine their passport appointment with other errands, optimizing their time in the Grand Avenue corridor. Additional essential services like Comerica Bank and Wells Fargo Bank, both within 0.2 miles, simplify the process of obtaining money orders or cashier’s checks for passport fees, offering unparalleled convenience.
The facility’s location at 14000 City Center Drive places it within an easy drive from major arterial roads such as the State Route 71 freeway (approximately 1.5 miles south via Grand Avenue) and Chino Hills Parkway (about 0.5 miles north). This strategic placement facilitates access for those traveling from different sectors of Chino Hills and beyond, minimizing travel time and logistical complexities. The staff’s approach, rooted in municipal customer service standards, emphasizes clarity, accuracy, and a helpful demeanor, ensuring that even first-time applicants feel confident and supported through each step of the federal application process. This consistent and detailed attention solidifies the City Of Chino Hills’ reputation as an authoritative and preferred location for passport services in the region, embodying a dedicated commitment to public welfare and global connectivity for its citizens.
Note: The office is closed on all federal holidays. Call ahead at 9093642607.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at CITY OF CHINO HILLS at 14000 CITY CENTER DRIVE. Easy access from major highways.
For those driving to the City Of Chino Hills passport facility, the most convenient and recommended option is the free, dedicated City Hall parking lot located directly at 14000 City Center Drive. This expansive surface lot provides approximately 200 marked spaces, offering direct access to the main west-facing entrance of the City Hall building. While there are no specific ‘passport applicant’ reserved spots, finding an open space within a two-minute walk of the entrance is generally straightforward, even during peak city business hours like late mornings or early afternoons. There is no time limit typically enforced for visitors during business hours, ensuring a stress-free appointment. Limited, unmetered street parking is occasionally available on City Center Drive itself, though these spots are fewer and often occupied. No metered parking exists in this immediate municipal area. As an excellent overflow alternative, the large parking structures at The Shoppes at Chino Hills are located just 0.3 miles (a comfortable 5-minute walk) west on City Center Drive, offering extensive additional free parking, though this is rarely necessary for City Hall visitors. When planning your visit, consider Chino Hills’ warm climate. From May through October, daily temperatures can frequently exceed 90°F, sometimes reaching above 100°F. If your appointment is mid-day during these months, arriving early to secure a shaded parking spot, if available, can make the walk to the entrance more comfortable. Conversely, winter months (December to March) bring occasional rain, making a shorter walk from a closer spot a pleasant consideration.
Public transportation serving the City Of Chino Hills passport facility primarily operates through Omnitrans, providing local bus services. Route #85 is the most direct option for reaching the City Hall. The closest Omnitrans bus stop is conveniently situated at the intersection of Grand Avenue and City Center Drive, approximately 0.15 miles, or a brisk 3-minute walk, from the main entrance of the City Hall building. Upon disembarking the bus, simply walk east along City Center Drive for about 200 yards, and the City Hall will be prominently visible on your left. Omnitrans Route #85 maintains a weekday schedule with service frequency generally every 30-45 minutes during peak morning and afternoon hours, and hourly during off-peak times. A single ride on Omnitrans costs $1.75, with a day pass available for $5.00, offering cost-effective travel for residents. All Omnitrans buses are equipped with accessible features, including wheelchair ramps and designated seating areas, ensuring that the service is available to all members of the community. While Chino Hills is often considered a car-centric community, this Omnitrans route provides a viable and reliable alternative for those without private transportation, particularly for residents located along the Grand Avenue corridor or those connecting from regional transit hubs, like the Chino TransCenter, though direct regional rail service is not available to this specific facility.
Follow these simple steps to apply for your passport at the CITY OF CHINO HILLS’s office at 14000 CITY CENTER DRIVE. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into CITY OF CHINO HILLS (14000 CITY CENTER DRIVE) . We recommend arriving before closing. Call ahead at 9093642607.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
Entering through City Of Chino Hills’s main doors, visitors will find themselves in a spacious, light-filled atrium, characterized by its modern design with high ceilings, large glass panels, and muted stucco and stone accents. The main entrance, facing west towards the expansive parking lot, features automatic doors and gentle ramps for easy accessibility. Upon immediate entry, the primary reception desk is typically positioned to the left, where you should identify yourself and confirm your passport appointment. From there, you will be directed to the customer service counter located on the first floor, often specifically to Window #3 or #4, which is designated for passport acceptance services.
The layout is designed for clarity and efficiency. A comfortable waiting area with ample seating is available near the customer service counters. The atmosphere within the City Hall is generally calm and professional, distinct from the sometimes bustling environment of other acceptance facilities. During your appointment, which is typically scheduled for a precise 20-minute interval, a trained City of Chino Hills staff member will guide you through each step. This allows for a thorough review of your documentation, the administration of the oath for your DS-11 form, and the processing of required payments. Most applicants find the entire in-person process, from check-in to completion, efficiently concludes within 18-22 minutes, assuming all necessary documents are brought and prepared. For those needing passport photos, an on-site service is typically available near the acceptance counter. The facility ensures full accessibility, featuring ramps at all entry points, an elevator to access upper levels if necessary, and clearly marked, accessible restrooms on the first floor.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at CITY OF CHINO HILLS versus using our expedited service.
While CITY OF CHINO HILLS offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. CITY OF CHINO HILLS was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The CHINO HILLS post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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