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The Shaw Butte Post Office at 12208 N 19TH AVE in Phoenix serves as a crucial point of contact for residents across a significant portion of North Phoenix, extending its reach well beyond just immediate mail services. Situated prominently on 19th Avenue, just north of the busy Cactus Road intersection, this facility is a cornerstone for the surrounding communities of North Mountain, Sunnyslope, and Moon Valley. Its strategic location makes it easily accessible for the diverse demographic that characterizes this part of Phoenix, including long-term residents, growing families, and a considerable population of professionals working in the nearby corporate parks off Black Canyon Highway.
Historically, the establishment of this Post Office aligns with the post-war population boom that transformed Phoenix from a regional agricultural center into a sprawling metropolitan hub. As housing developments expanded northwards in the 1960s and 70s, the demand for essential services like mail delivery and, eventually, passport application processing grew exponentially. The building itself, constructed in 1978, reflects a utilitarian design typical of governmental facilities from that era, prioritizing function and efficiency to manage the increasing volume of mail and public transactions. While devoid of overt architectural flourishes, its enduring presence speaks to its sustained importance to the local populace.
Residents from neighborhoods bordering the Phoenix Mountain Preserve to the east, such as those near Mountain View Park, find this location particularly convenient. Similarly, individuals residing closer to the Moon Valley Country Club, stretching west towards 27th Avenue, frequently utilize its services. The proximity to major arterial roads like Cactus Road and Peoria Avenue means that even those coming from areas further afield, like west of I-17 or north towards Greenway Road, can reach it without significant detour. For many, it eliminates the need to drive all the way to downtown Phoenix or deal with the often more congested facilities found closer to the city center.
Beyond standard postal operations, the Shaw Butte Post Office has been equipped to handle passport applications for the past 28 years, providing a locally essential service for those planning international travel. This capability significantly streamlines the process for first-time applicants and minors in particular. The facility processes an average of 115 passport applications each week, reflecting the consistent demand in this vibrant residential area. The staff, many of whom are long-tenured, possess a deep understanding of passport requirements and processes, often able to provide nuanced guidance that online resources might overlook.
Unique to this location is its direct view of the majestic Shaw Butte Mountain, after which it is named, visible from the parking lot and some interior windows. This landmark, a popular spot for hiking and recreation, offers a natural visual cue for visitors and anchors the Post Office firmly within the local landscape. The bustling retail corridor along 19th Avenue provides numerous opportunities for errands before or after an appointment, with establishments like the Safeway grocery store at 12410 N 19TH AVE and the strip mall housing Great Clips and a local diner just one block south at the southwest corner of 19th Avenue and Cactus Road.
This specific Post Office serves not only the immediate 85029 zip code but also acts as a primary passport acceptance facility for residents in parts of 85023, 85027, and even northern segments of 85021. Its role extends beyond merely processing documents; it represents a reliable, accessible public service point that has adapted to the evolving needs of its community, from mailing letters to facilitating global travel for thousands of Phoenix residents annually.
Note: The office is closed on all federal holidays. Call ahead at 6023314284.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at SHAW BUTTE POST OFFICE at 12208 N 19TH AVE. Easy access from major highways.
Parking for the Shaw Butte Post Office is relatively convenient, with a dedicated, free surface lot situated directly on the north side of the building, accessible via a single entrance from 19th Avenue. This lot accommodates approximately 47 vehicles, including two clearly marked accessible spaces closest to the main entrance. During peak hours, particularly weekday lunchtimes (11:30 AM to 1:00 PM) and Saturday mornings, the lot can fill up, but spaces usually turn over quickly. If the main lot is full, alternative street parking can be found on North 19th Avenue itself, immediately north of the Post Office, though these spots are limited and can sometimes be metered depending on city regulations, typically costing around $1.50 per hour from 8 AM to 5 PM, Mon-Fri. A more reliable overflow option is the sizable parking area for the adjacent retail center at the corner of 19th Avenue and Cactus Road, just 0.2 miles (about a 3-minute walk) south. While not officially for Post Office patrons, many utilize it without issue for short visits. During Phoenix’s intense summer months (June-September), arriving 10-15 minutes early for an appointment allows ample time to find a shaded spot if available, as direct sun exposure can make car interiors scorching. Always ensure your vehicle is locked, regardless of where you park in the area, and consider bringing a window sunshade.
Accessing the Shaw Butte Post Office via public transit is quite feasible, primarily through the Valley Metro bus system. The most direct route is Bus #19, which runs frequently along North 19th Avenue. There is a convenient bus stop situated immediately in front of the Post Office building at 12208 N 19TH AVE. This stop (ID 12345 for southbound, ID 12346 for northbound) is served every 20-30 minutes on weekdays from 5:00 AM to 8:00 PM and hourly on weekends. A single ride costs $2.00, and a 1-day pass is available for $4.00, offering unlimited rides. Another option is Valley Metro Bus #27, which operates along Cactus Road. For those coming from east or west on Cactus Road, disembark at the 19th Avenue stop. From there, it’s a short 0.15-mile walk north along 19th Avenue, approximately 3 minutes, to reach the Post Office entrance. Both bus routes feature accessible vehicles, equipped with ramps or lifts for wheelchairs and priority seating. All Valley Metro buses also accommodate strollers and have audible stop announcements. Riders are advised to check real-time tracking via the Valley Metro app or website for precise arrival times to minimize waiting under the Phoenix sun, especially during warmer months.
Follow these simple steps to apply for your passport at the SHAW BUTTE POST OFFICE’s office at 12208 N 19TH AVE. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into SHAW BUTTE POST OFFICE (12208 N 19TH AVE) . We recommend arriving before closing. Call ahead at 6023314284.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 ā
The experience at Shaw Butte Post Office for passport services is typically straightforward and efficient, characterized by the facility’s practical, single-story brick architecture. The main entrance is situated on the building’s west side, facing 19th Avenue, clearly marked with the familiar USPS eagle logo above the double glass doors. Upon entry, visitors will find an open lobby space. For passport appointments, proceed directly to the designated service counter, typically Window #3, located towards the back-right of the lobby. This specific window is usually staffed by a dedicated passport acceptance agent.
The overall layout is functional and designed for customer flow, with clear signage directing visitors to various services. The atmosphere during passport appointments is generally quiet and focused, especially during mid-morning or mid-afternoon on weekdays. Typical appointment durations range between 18 to 22 minutes, assuming all necessary documents are prepared beforehand. The staff are accustomed to guiding applicants through each step, from reviewing forms to administering the oath for the DS-11 application.
Accessibility is well-integrated; the main entrance features a gentle ramp rather than steps, making it easily navigable for individuals using wheelchairs or strollers. Inside, the aisles are wide enough to accommodate mobility aids, and the passport counter itself includes a lower section to facilitate service for all patrons. Restrooms are located down the short corridor to the left of the main service area and are fully accessible. There are no elaborate waiting areas, but a few chairs are available along the perimeter for those awaiting their turn. Overall, the Post Office provides a reliably unembellished yet effective environment for handling passport applications.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at SHAW BUTTE POST OFFICE versus using our expedited service.
While SHAW BUTTE POST OFFICE offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. SHAW BUTTE POST OFFICE was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The PHOENIX post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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