Passports and Visas.com Privacy Policy

 

Passports and Visas.com respects the privacy of the users of our services and web site. To that effect, we have instituted the following Privacy Policy:

 

Protecting your information is important to us. The following guidelines set forth our general privacy practices and principles that apply to information we collect through the following products and services, which are owned or operated by Passports and Visas.com or companies related by common ownership or control (collectively, “we,” “us,” or “our”). If you have questions or concerns regarding this privacy policy, you should contact Passports and Visas.com at (720) 801-1291

As a Passports and Visas.com user, you are in control of all your Passport and Visa orders. We know you want to remain in control of your personal information as well. As a pioneer in online travel document services, we realize that earning and retaining your trust is of paramount importance, and it’s a responsibility we take very seriously.

That’s why we’ve provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using Passports and Visas.com websites

Personal information means information that can be linked to a specific individual, such as name, address, telephone number and email address. We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not and will never sell or rent our customers’ personal information to third parties.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.

This Privacy Policy explains the following:

What personal information we collect from you and how we use it

What safeguards we have in place to protect your personal information

Other information you should know about your privacy

From time to time we may add or enhance services available on our websites. To the extent that these services are provided for and used by you, we will use the information you submit to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

Our websites contains links to other sites that are not owned or controlled by Passports and Visas.com. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to read the privacy policies of all such sites, as their policies may be materially different from this Privacy Policy. Please be very careful, responsible, and alert about your personal information whenever you’re online. This privacy policy applies only to information collected by this website.

This privacy notice also details choices available to you regarding the use of, your access to, and how to update and correct your personal information.

What information do we collect?

As part of providing products and services to you, we may collect information, including personal information, about you, your spouse, your dependents, or your business when you use our services. This includes information necessary for SMS communications when you opt in to receive text messages from us.

Learn More

Where do we get this information?

You provide most of the information we collect. We also receive information through certain digital technologies when you interact with us. Finally, other companies and government entities may share information with us.

When you opt in to receive SMS messages, you provide your mobile phone number and consent directly to us through our website, order forms, or by texting a keyword to our designated number.

Learn More

How do we use your information?

We use your information to provide you the products and services you request. We may also use your information, as permitted by law, including: to service and report on your account; offer you relevant information, products, or services; and enhance our products and services. These activities may be performed by us or a service provider acting on our behalf.

When you consent to receive SMS messages, we use your mobile phone number to send you order status updates and customer service notifications related to your passport and visa services.

Who do we share your information with?

The privacy and security of your information is important to us. We do not sell or rent your information (including your social security number). We will share your personal information with third parties only in the ways that are described in this privacy policy. We may however provide your personal information to companies that provide services to help us with our business activities processing your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Important Note Regarding SMS: Your SMS consent and mobile phone number are NOT shared with any third parties or affiliates for marketing purposes. We maintain strict confidentiality of your text messaging opt-in data and will only use your phone number to send you the service-related messages you’ve consented to receive from Passports and Visas.com.

Learn More

What types of web and wireless technologies (including cookies) do we use?

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Passports and Visas.com and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

How do we respond to web browser “do not track” signals?

We treat the data of everyone who comes to our websites in accordance with this Privacy Notice, whatever their “do not track” setting. While we do not respond to web browser “do not track” signals, we give you choices about receiving promotional offers from us or third-parties. You can exercise your choices as described in this Privacy Notice.

How do we secure your information?

The security of your personal information is important to us. We utilize administrative, technical, and physical safeguards to protect your information. If you have any questions about the security of our services, you can contact us.

What we do NOT do: a warning about “phishing.” Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, visit the Federal Trade Commission.

How long do we keep your information?

In accordance with applicable laws, we keep your information for as long as needed to serve you, maintain your account, as needed to operate our business, or to improve our offerings or develop new ones.

Third-party products and services, including social media features

This Privacy Notice does not apply to products or services offered by third-parties on or through our services (such as bank partners who offer Refund Transfers). You will be able to recognize when a business partner is associated with your transaction when its logo appears or is shown with our logo. You should carefully read the privacy notices and any terms and conditions applicable to such third-party products or services. When you request products or services from such companies, you give us permission to provide these third-parties with information about you necessary to fulfill or process your request.

Updating or deleting your information

Upon request and after proper identity verification, we will provide you with information about whether we hold any of your personal information. If you are a user of our online platform, you may access your personal information through those services and, where available, update that information. The types of information that you can access and update may change over time. Remember, some of the information we collect does not identify you personally or is not stored in an online accessible format.

SMS/Text Messaging Privacy Policy and Terms

SMS Program Overview

Passports and Visas.com offers an SMS text messaging service to keep you informed about your passport and visa orders. By opting in to receive SMS messages from us, you can receive timely updates about your order status and important customer service notifications.

Consent to Receive SMS Messages

If you consent to receive SMS from Passports and Visas.com, you agree to receive order status updates and customer service notifications SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency varies based on order activity. Visit https://www.passportsandvisas.com/privacy-policy to see our privacy policy and terms and conditions.

What Information We Collect for SMS

When you opt in to receive SMS messages, we collect the following information:

  • Your mobile phone number
  • Your consent to receive text messages
  • The date and time of your opt-in
  • Delivery confirmation and read receipts (if supported by your carrier)

How We Collect SMS Consent

You may provide consent to receive SMS messages in the following ways:

  • During the checkout or order process on our website by providing your mobile phone number and checking the SMS opt-in box
  • By texting a designated keyword to our SMS number as advertised on our website or promotional materials
  • By verbally providing consent to our customer service representatives

How We Use Your SMS Information

We use your mobile phone number and SMS consent solely for the following purposes:

  • Sending order status updates and tracking information
  • Providing customer service notifications related to your order
  • Sending time-sensitive alerts regarding your passport or visa application
  • Responding to your SMS inquiries and support requests

We do NOT use your mobile phone number to send marketing messages, promotional offers, or any unsolicited communications unless you separately opt in to receive such messages.

SMS Information Sharing and Privacy Protection

Your privacy is critically important to us. We want to be completely transparent about how we handle your SMS information:

We Do NOT share, sell, or disclose your SMS consent or mobile phone number with any third parties or affiliates for marketing purposes. Your text messaging opt-in data and consent remain strictly confidential and are used exclusively by Passports and Visas.com to provide you with the services you’ve requested.

We may share your mobile phone number only with authorized service providers who assist us in delivering SMS messages (such as our SMS platform provider), and these providers are contractually obligated to:

  • Use your information only to provide SMS delivery services
  • Maintain the confidentiality and security of your information
  • Not use your information for any other purpose

Message Frequency

The frequency of SMS messages varies based on your order activity. You may receive:

  • Initial confirmation when your order is placed
  • Updates when your application is in process
  • Notifications when documents are ready for pickup or have been shipped
  • Responses to your support inquiries
  • Other time-sensitive notifications related to your specific order

Typical customers receive between 2-8 messages per order, but frequency may vary depending on the complexity of your application and processing timeline.

Message and Data Rates

Standard message and data rates from your mobile carrier may apply to all SMS messages sent and received. The number of messages you receive will depend on your order activity. Please contact your mobile carrier for details about your specific messaging plan and any associated charges.

How to Opt-Out (STOP)

You may opt-out of receiving SMS messages at any time by:

  • Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any SMS message you receive from us
  • Calling our customer service team at (720) 801-1291
  • Emailing us at info@govworks.com with your opt-out request
  • Updating your communication preferences in your online account (if applicable)

After you opt-out, you will receive one final confirmation message confirming your opt-out request has been processed. You will not receive any further SMS messages from us unless you opt back in.

Please note that opting out of SMS messages does not affect your order processing or our ability to communicate with you through other channels such as email or phone calls.

How to Get Help (HELP)

If you need assistance with our SMS program, you can:

  • Reply HELP to any SMS message you receive from us, and you’ll receive information about how to contact support
  • Call our customer service team at (720) 801-1291
  • Email us at info@govworks.com
  • Visit our website at www.passportsandvisas.com

Our customer service representatives are available to answer questions about your SMS subscription, message frequency, how to opt-out, or any technical issues you may experience.

Supported Carriers

Our SMS service is available on major carriers including AT&T, T-Mobile, Verizon, Sprint, and most other carriers. However, we cannot guarantee message delivery on all carriers or in all geographic areas. Delivery may be delayed or unavailable due to factors beyond our control, including carrier network issues, your phone’s status, or international roaming restrictions.

SMS Terms and Conditions

By opting in to receive SMS messages from Passports and Visas.com, you agree to these terms:

  • You certify that you are the account holder or have the account holder’s permission to opt in to SMS messages
  • You understand that consent to receive SMS messages is not a condition of purchase, and you may still use our services without opting in to SMS
  • You acknowledge that you may receive automated text messages
  • You agree to notify us immediately if the mobile phone number you provided changes or is transferred to another person
  • You understand that message delivery is subject to carrier network availability and other factors beyond our control
  • You acknowledge that we are not liable for delays or failures in message delivery

Security of SMS Information

We implement reasonable administrative, technical, and physical safeguards to protect your mobile phone number and SMS consent information from unauthorized access, use, or disclosure. These safeguards include:

  • Secure storage of all SMS opt-in data
  • Limited access to SMS information to only those employees and service providers who need it to perform their job functions
  • Regular security assessments of our SMS platform and practices
  • Encryption of data in transit and at rest where technically feasible

Changes to SMS Program

We reserve the right to modify or discontinue our SMS program at any time. If we make material changes to this SMS Privacy Policy or our SMS terms, we will notify you via SMS, email, or by posting a notice on our website before the changes take effect.

Questions About Our SMS Program

If you have questions or concerns about our SMS program, privacy practices, or how we handle your mobile phone number, please contact us:

  • Phone: (720) 801-1291
  • Email: info@passportsandvisas.com
  • Mail: Passports and Visas.com, 5251 DTC Parkway Suite 850, Greenwood Village, CO 80111 USA

Opting-Out

You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic communications call us at (720) 801-1291. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and status notifications.

For SMS opt-out instructions, please see the SMS/Text Messaging Privacy Policy and Terms section above.

Learn More

Contact Us

We may change or supplement this Privacy Policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate prior to the change becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you have placed orders). Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices via email info@passportsandvisas.com. Please reference the privacy policy in your subject line. Passports and Visas.com will attempt to respond to all reasonable concerns or inquiries within 24 hours of receipt. You can also write to us in care of Passports and Visas.com 5251 DTC Parkway Suite 850, Greenwood Village CO 80111 USA

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.