University Of North Carolina Pembroke Passport Services

Yes, appointments are absolutely required for all minor applicants at the University Of North CArolina Pembroke passport facility. Federal regulations mandate that children under 16 must appear in person with both parents or legal guardians, or one parent with documented consent from the non-appearing parent, along with a copy of their ID. For minors aged 16 or 17, parental consent is strongly recommended, and they must appear with at least one parent or guardian. The UNCP Auxiliary Services Building staff will verify all required documentation thoroughly, including proof of parental relationship and parental identification, so coming prepared saves considerable time during your scheduled visit. Scheduling your appointment in advance ensures sufficient time for this critical verification process and allows the passport agents to provide comprehensive assistance without rushing.

Yes, an appointment is strictly required to apply for a passport at the University Of North CArolina Pembroke facility. This policy ensures that each applicant receives dedicated attention and that the passport agents can efficiently process your paperwork without extensive waiting times, particularly given the university’s operating schedule. Walk-ins are not accepted, as the facility prioritizes scheduled visits to maintain service quality and manage demand effectively for both campus affiliates and the wider Pembroke community. We highly recommend booking your appointment online through the university’s passport services portal well in advance, especially during peak academic seasons or before major holiday travel periods, to secure your preferred date and time slot. This proactive step guarantees a smooth and timely application experience.

When you come to the University Of North CArolina Pembroke passport facility, gather your proofs of U.S. citizenship, such as your original birth certificate or a previous, undamaged U.S. passport. You’ll also need a valid government-issued photo identification, like your North Carolina driver’s license or a state ID card. Remember, photocopies of these documents must be provided, front and back, in addition to the originals for verification. Don’t forget your completed but unsigned DS-11 application form, which you will sign in front of the passport agent. Finally, bring a recent, color passport photo (taken within the last six months) that meets federal guidelines; while the UNCP facility does not offer photo services on-site, nearby CVS Pharmacy at 810 N. College St can provide compliant photos. Having all these items organized beforehand will significantly streamline your visit.

After submitting your passport application at the University Of North CArolina Pembroke, you can track its status online via the U.S. Department of State’s official Passport Application Status website. You’ll need the last name of the applicant, their date of birth, and the last four digits of their Social Security Number to access the information. Please allow 7 to 10 business days from your appointment date for your application to appear in the system, as it takes time for the physical documents to reach the national processing centers. The UNCP passport facility staff will provide you with a receipt containing relevant tracking details, but direct tracking is managed by the Department of State. While the Pembroke staff cannot provide real-time updates beyond what’s available online, they are excellent resources for general questions about the tracking process should you encounter any issues.

The University Of North CArolina Pembroke passport facility primarily processes new passport applications using Form DS-11. For adult passport renewals (Form DS-82), where you are eligible to renew by mail, you generally mail your application directly to the National Passport Processing Center yourself. This facility does not typically process mail-in renewals. However, if you have a passport that was issued when you were under 16, or if your previous passport was lost, stolen, or damaged, or if it was issued more than 15 years ago, you must apply in person using a DS-11 form, just as you would for a first-time passport. In these specific circumstances, you would indeed schedule an appointment at the UNCP facility. Always check the Department of State website for the most current renewal guidelines to determine if your situation requires an in-person appointment or a mail-in renewal.

The passport office is located at ONE UNIVERSITY DRIVE, PEMBROKE, NC 28372. Get directions

Hours are . Call ahead at 9105225759.0 to confirm before visiting.

Photos on-site: 1. If available, photos typically cost around $15 in cash.

Routine processing takes 12-13 weeks. Expedited service (additional $60 fee) takes 7-9 weeks. Our expedited service gets your passport in 3-10 days.

Most facilities accept check or money order. You’ll need two separate payments: one to “U.S. Department of State” ($130) and one to “UNIVERSITY OF NORTH CAROLINA PEMBROKE” ($35). Cash may not be accepted.

Handicap access: 1. The facility is ADA compliant with accessible entrances and facilities.

Parking at the University Of North CArolina Pembroke for your passport appointment requires specific attention, as campus parking can sometimes be dynamic. The most convenient option is the Lot 14 Visitor Parking, located directly adjacent to the Auxiliary Services Building. This lot has approximately 20 designated visitor spaces and typically offers ample availability during operating hours, though it can fill quickly during peak university events like orientations or basketball games at the nearby English E. Jones Center. Visitor permits for Lot 14 can be purchased for $5 per day from the online portal before your visit or via a pay station located within the lot. From Lot 14, the Auxiliary Services Building is a direct, flat walk of less than 50 feet. Another viable option is the free street parking available along Prospect Road, running parallel to the campus periphery, about 0.3 miles east. While this can be a 5-7 minute walk, it provides a cost-free alternative, though spaces are not guaranteed. For those willing to walk slightly further, the parking deck at UNCP, known as Lot H, located just two blocks north of the Auxiliary Services Building near the Chavis University Center, offers 125 spaces for a flat $3 hourly rate. During warmer months, especially from May to September, direct sun exposure in Lot 14 can make car interiors quite hot; consider using a sunshade. Conversely, in the occasional winter chill or light rain, the short distance from Lot 14 is a definite advantage, minimizing exposure to the elements.

No, passport renewals cannot be done at acceptance facilities. Renewals must be mailed directly to the State Department using Form DS-82, or you can use our expedited renewal service.

If you’re traveling soon, our expedited service can get your passport in as little as 3 days. We handle everything from document review to delivery, with 24/7 support. Call 800-860-8610 to get started.