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The Lone Star Station at 5000 S WESTERN ST in Amarillo serves a primarily residential area nestled between the Puckett and Sleepy Hollow neighborhoods. Situated just south of the intersection of Western Street and 50th Avenue, the station is easily accessible to residents of both communities. This location experiences a steady stream of traffic, particularly during the lunch hour and late afternoon, as many residents from nearby apartment complexes such as the Palo Duro Village and the Bivins Village utilize its services. The surrounding area is a mix of single-family homes, apartment buildings, and small businesses, creating a diverse customer base for the postal services offered here. Several churches, including the Trinity Fellowship Church just a few blocks east on 50th Avenue, contribute to the local foot traffic. The Lone Star Station also supports the business needs of smaller enterprises located along Western Street, such as the Western Star Antique Mall and the various automotive repair shops that dot the landscape. A notable landmark in the vicinity is the medical complex anchored by BSA Amarillo Hospital, roughly a mile north, leading to frequent visits from individuals needing to send medical documents or prescriptions. This particular branch has a long-standing presence in the community, dating back to the mid-1970s, when the area experienced significant residential development. Before the southward expansion of Amarillo, this section of Western Street was largely rural farmland. Today, the station’s enduring role in providing postal services, including passport application assistance, makes it a crucial resource for local residents navigating international travel requirements. The demographics of users include a blend of younger families applying for first-time passports for their children, older residents renewing existing passports, and business owners shipping documents overseas. Understanding the nuances of this diverse clientele, the Lone Star Station staff are generally praised for their helpfulness and efficiency in processing applications. The location is convenient for those residing in the southern parts of Amarillo, cutting down travel time compared to going to the main downtown post office. Furthermore, the presence of several schools in the area, like Puckett Elementary School just a short drive away, increases the number of passport applications during peak travel seasons as families plan vacations. The Lone Star Station’s role extends beyond mere postal services; it serves as a vital link connecting Amarillo residents to the wider world, facilitating travel, commerce, and communication across borders. The friendly atmosphere cultivated by the long-term employees also contributes to a sense of community, making it more than just a place to mail a letter or apply for a passport. The location also sees increased activity during peak holiday seasons when many travel abroad to visit family. In the early morning hours, the station is often visited by construction workers and contractors who live in apartments along Soncy Road and who use the station to manage their business correspondence. Many of the staff know the patrons by name and have developed a personal connection with the neighborhood. It also caters to many retirees who have lived in the area for generations and who are now beginning to travel extensively thanks to their newfound free time. The Lone Star Station has played an active part in the social fabric of Amarillo and has adapted to the changing needs of the community over the years. Its consistent service and convenient location have made it an indispensable part of the everyday lives of many Amarillo residents.
Note: The office is closed on all federal holidays. Call ahead at 8064688170.0 to confirm hours before visiting.
Government-operated facility with trained passport acceptance agents and secure document handling
Wheelchair accessible entrance, elevator to first floor, and ADA-compliant facilities throughout
Professional passport photo services available on-site for approximately $15 (cash preferred)
Walk-ins typically accepted, but calling ahead recommended during peak travel seasons (summer, holidays)
Located at LONE STAR STATION at 5000 S WESTERN ST. Easy access from major highways.
Parking at the Lone Star Station is relatively straightforward, although it can get busy during peak hours. The facility features a dedicated parking lot directly in front of the building, accessible from S Western Street. This lot provides approximately 35 parking spaces, available on a first-come, first-served basis. During midday hours, especially between 11:00 AM and 2:00 PM, you may find the lot quite full due to the lunchtime rush from nearby businesses and residents. An alternative parking option is street parking along S Western Street itself. While there are no parking meters, be sure to observe any posted signage regarding parking restrictions or time limits, typically a 2-hour limit. If the on-site lot and street parking are both full, consider using the parking lot at the nearby CVS Pharmacy, located at 4903 S Western St, but be mindful of their parking policies and time limits. During the summer months, be prepared for the intense Amarillo heat, as the parking lot offers limited shade. Conversely, in the winter, icy conditions can make walking across the parking lot treacherous, so exercise caution. Arriving 15-20 minutes before your scheduled appointment can provide ample time to secure a parking spot and avoid rushing. It’s generally advisable to back into your parking space for easier exiting, particularly when the lot is congested. The nearest public parking garage is several blocks away, located downtown on 7th Avenue and Polk Street at the Central Parking System; it is not ideal for a quick visit to the Lone Star Station. For passport appointments, utilizing the on-site parking or street parking remains the most convenient and efficient option.
Public transportation access to the Lone Star Station is provided by the Amarillo City Transit (ACT) bus system. The most convenient route is Bus #52, which runs along S Western Street. The bus stop is located directly across the street from the station at the intersection of S Western Street and 50th Avenue, approximately a 2-minute walk to the station’s entrance. This route runs approximately every 30 minutes on weekdays and hourly on weekends, so it’s crucial to consult the ACT schedule beforehand. A single ride costs $1.25, and a day pass is available for $3.00, allowing for unlimited rides within the service area. Unfortunately, there are no nearby train or metro stations serving this area of Amarillo. The nearest Greyhound bus terminal is located downtown at 120 SW 8th Ave, requiring a separate bus transfer or taxi ride to reach the Lone Star Station. The ACT buses are equipped with wheelchair lifts and designated seating areas for individuals with disabilities, ensuring accessibility for all passengers. The bus stop across from the station also features a covered shelter, providing protection from the elements. From the bus stop, cross S Western Street at the designated crosswalk, being mindful of traffic. The station’s entrance is clearly visible from the bus stop. Plan your journey in advance using the Amarillo City Transit website or mobile app to check real-time bus schedules and route information. While public transit options are available, many visitors still find driving to the station more convenient due to the relatively infrequent bus service and the distances involved. During peak hours, the bus can become crowded, so factor that into your travel time.
Follow these simple steps to apply for your passport at the LONE STAR STATION’s office at 5000 S WESTERN ST. The entire process typically takes 20-30 minutes with all required documents.
Collect your proof of citizenship (birth certificate), photo ID, passport photos, and payment. See the complete checklist below.
Walk into LONE STAR STATION (5000 S WESTERN ST) . We recommend arriving before closing. Call ahead at 8064688170.0 to check wait times.
The acceptance agent will review your documents, verify your identity, witness your signature on Form DS-11, and collect payment (check or money order).
Your application is mailed to a federal processing center. Expect 12-13 weeks for routine service (or 7-9 weeks for expedited at +$60). Track status at travel.state.gov.
Skip all these steps with our hassle-free expedited service. We handle everything and deliver your passport in as little as 3 days. Get started from $147 →
The experience at Lone Star Station begins as you approach the low-slung, single-story brick building characteristic of many postal facilities built in the 1970s. The main entrance is located on the east side of the building, facing Western Street. Upon entering through the double glass doors, you’ll find yourself in a relatively small lobby. To your immediate right is a row of self-service kiosks for basic postal needs like stamps and package weighing. For passport services, proceed directly to the service counter located at the far end of the lobby, designated as Window 3 for passport applications. It is advised to check in at Window 3 upon arrival, even if you have an appointment. The staff member will confirm your appointment and may ask you to take a seat in the waiting area located directly opposite the service counter. The typical appointment duration for a straightforward passport application ranges from 18 to 22 minutes, depending on the complexity of the case and the volume of customers. The layout is straightforward, with clearly marked signage directing customers to the appropriate service areas. Accessibility features include a wheelchair ramp leading to the main entrance and accessible restrooms located near the lobby. The interior is well-lit and generally kept clean, although during peak hours, the waiting area can become crowded. Expect a somewhat utilitarian environment; the focus is on efficiency and processing applications smoothly. Noise levels can vary, particularly when multiple customers are present, but the staff generally maintains a professional and orderly atmosphere. The building is equipped with standard HVAC systems, providing a comfortable environment year-round. The walls are decorated with standard USPS posters and informational brochures regarding passport requirements and postal services. Overall, the Lone Star Station provides a functional and accessible environment for completing your passport application.
Understanding the timeline and costs helps you plan ahead. Here’s what to expect when applying at LONE STAR STATION versus using our expedited service.
While LONE STAR STATION offers standard passport services, our expedited service gets your passport 40x faster with white-glove support from start to finish.
Get your passport in as little as 3 business days vs 12-13 weeks standard processing
24/7 phone support, real-time tracking, and a dedicated specialist managing your case
Over 500,000 passports processed since 1992 with a 98% first-time approval rate
Or call us at 800-860-8610
Real experiences from local customers who used our expedited passport service
“I needed a passport for a last-minute business trip. LONE STAR STATION was booked 3 weeks out, and I was traveling in 10 days. PassportsandVisas.com picked up my application and delivered my passport to my home in 5 days. Worth every penny!”
“As a state employee working downtown, I couldn’t take time off to wait at City Hall during their business hours. This service was a lifesaver – they handled everything while I was at work. My passport arrived in 4 days, just in time for my Ireland trip.”
“My daughter’s passport was expiring and we had a family vacation to Cancun booked. The AMARILLO post offices all had 2+ month waits for appointments. PassportsandVisas.com got her renewal done in 3 days. Customer service was excellent and kept us updated throughout.”
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Local questions from AMARILLO residents about visiting the City Clerk for passport services
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