On this page · 9 sections
- What should you do first when your Vietnam eVisa is stuck or payment failed?
- What is going wrong with your Vietnam eVisa?
- How can you tell which problem you have?
- What if your flight is in a few days and the eVisa is still processing?
- How do you fix it with PassportsAndVisas.com?
- What does it cost and how fast can you get a Vietnam eVisa with us?
- Does your passport need a Vietnam eVisa at all?
- Why PassportsAndVisas.com for your Vietnam eVisa?
- How do you prevent Vietnam eVisa problems?
Key Takeaways
- A Vietnam eVisa must match your passport exactly: immigration compares your printed eVisa with the passport you hand over, and a renewed or replaced passport needs a new eVisa.
- PassportsAndVisas.com completes and submits your Vietnam eVisa application for you, from $99 with the government fee included, with options as fast as 3 days door to door.
- A Vietnam eVisa cannot be issued to someone who is already in Vietnam, so the application has to be made before you leave home.
- A delayed Vietnam eVisa only counts working days, so weekends and Vietnamese public holidays add time, and missing or incorrect details can lead to a refusal.
- Passports from 39 countries, including the UK, France, Germany and Japan, are visa-free for up to 45 days, so a delayed eVisa may not be holding you up at all.
What should you do first when your Vietnam eVisa is stuck or payment failed?
When a Vietnam eVisa is stuck or a payment failed, stop retrying: do not pay again or submit a second application until you know which problem you have. Keep your registration code and any payment evidence, then hand the application to us.
A Vietnam eVisa problem usually comes from one of three places: a system that is not loading, a payment step that did not complete, or a detail or photo that does not match the passport. Repeating the same step can create a second charge or a second application, so pause first.
- Keep the registration code you were given when you submitted.
- Keep any card receipt or bank message from the payment attempt.
- Have your passport and a recent portrait photo to hand.
- Do not enter your details again until you know which problem applies.
PassportsAndVisas.com is a registered passport and visa expediter, a private company and not the government. We check every detail against your passport, complete the application and submit it. Our lowest total is $99, government fee included.
What is going wrong with your Vietnam eVisa?
Most Vietnam eVisa problems fall into five groups: a system that will not load, a failed payment, a slow result, a wrong detail on the visa, or an application made from inside Vietnam. Each has its own fix.
| Cause | Why it happens | What to do |
|---|---|---|
| The eVisa website is not loading or not working | A busy or unstable system is not something you did wrong, and repeated attempts can leave half-finished applications behind. | Stop resubmitting and do not pay again. We prepare and submit the application for you. |
| Payment failed, or a charge shows but the application looks unpaid | The card step may not have completed, so the application may still be unpaid even though your bank shows a pending charge. | Do not pay twice. Keep your registration code and card message, and we handle the application with a single all-in total. |
| The eVisa is delayed or taking longer than expected | Processing usually takes about 3 days in working days only. Weekends, Vietnamese public holidays and busy periods add time, and missing or incorrect information can get an application rejected. | We check every detail and the photo before submitting, so the application goes in right the first time. |
| The passport number or another detail on the eVisa is wrong | Immigration compares your printed eVisa with your passport, and your name and passport number must match character by character. | Apply with the passport you will actually travel on. If a detail is wrong or you renew or replace your passport, you need a new eVisa, and we prepare it for you. |
| The application was made from inside Vietnam | A Vietnam eVisa cannot be issued to someone who is already in the country. | The eVisa has to be applied for before you leave home. If you are still at home, we prepare it for you. |
Application stuck and a trip coming up?
Get your Vietnam eVisa now →How can you tell which problem you have?
You can tell which Vietnam eVisa problem you have by where it stopped: nothing loads, an error at payment, paid with no result yet, or an approved eVisa with wrong details. Each points to a different next step.
| If… | Then… |
|---|---|
| Nothing loads, or the form will not submit | The system is the problem, not you. Stop retrying and let us prepare and submit the application. |
| An error appeared at payment, or your bank shows a pending charge | The application may be unpaid. Do not pay a second time. Keep your card message and registration code. |
| You paid and have no result yet | The usual time is about 3 days, counting working days only. Count from when the form and payment went in, and skip weekends and Vietnamese public holidays. |
| You have an approved eVisa but a detail is wrong | The printed eVisa must match your passport, so you need a new application with the correct details. We prepare it for you. |
| Your passport is one of the 39 that are visa-free | A short trip of up to 45 days needs no eVisa, so a delayed application is not blocking you. |
The registration code you were given when you submitted identifies the application. Keep it safe. If we submitted your application, ask us for an update and we keep track of it for you.
What if your flight is in a few days and the eVisa is still processing?
If your flight is days away and your Vietnam eVisa is still processing, the quickest route with us is the multiple entry eVisa at Emergency speed, 3 days door to door. Weekends and Vietnamese public holidays do not count towards processing time.
Our single entry eVisa at Emergency speed is 4 days door to door, and multiple entry is 3 days. Results are released Monday to Friday, never over Tết or other public holidays, so leave extra time around Lunar New Year.
Please do not file a second application while the first is still unresolved. Tell us your travel date and we choose the speed that fits.
Flying soon with no eVisa in hand?
Get your Vietnam eVisa now →How do you fix it with PassportsAndVisas.com?
With PassportsAndVisas.com, a stuck Vietnam eVisa becomes a fresh, checked application: you send a passport photo page and a portrait photo online, and we complete and submit it. Nothing is shipped.
- Stop retryingKeep your registration code and any payment evidence, and do not pay again.
- Send us your documentsYou upload your passport photo page and a portrait photo online from a phone or computer. Nothing is shipped.
- We check every detailWe compare your name, passport number and dates against your passport and check the photo.
- We complete and submitWe fill in the application and submit it, with the government fee included in your total. Or let us handle it end to end.
- The government reviews itThe Vietnamese Immigration Department reviews the application, and we keep track of your status for you.
- Your eVisa arrivesPrint your approved eVisa and carry it with your passport. Enter Vietnam through a crossing on the approved eVisa list.
What you need to send us
- Portrait photoA clear, recent photo of the face against a plain light background. A phone photo is fine, and we format it to the requirements.How to get it: Take it on your phone and upload it online.Watch out: Front-facing, white background, no glasses or hat.Who needs it: Every traveler
- Passport data pageA clear photo or scan of the passport's photo page with all four corners visible.How to get it: Photograph the page flat and upload it online.Watch out: Cut-off corners are the common slip.Who needs it: Every traveler
Whichever passport you use, it needs 6 months of validity beyond your trip and 2 blank pages.
What does it cost and how fast can you get a Vietnam eVisa with us?
A Vietnam eVisa with PassportsAndVisas.com starts at $99, government fee included, and takes 3 days door to door at the quickest speed. Each option is valid for up to 90 days.
| Option | Total you pay (includes the government fee) | Door to door |
|---|---|---|
| Single entry, Standard | $104 | 8 days |
| Single entry, Rush | $124 | 6 days |
| Single entry, Emergency | $174 | 4 days |
| Multiple entry, Standard | $99 | 7 days |
| Multiple entry, Rush | $129 | 5 days |
| Multiple entry, Emergency | $169 | 3 days |
Every total includes the government fee of $25 for single entry or $50 for multiple entry; nothing is paid separately. Government processing time is included in door to door. Choose single entry for one visit, and multiple entry only if you will leave Vietnam and come back on the same trip. For more on pricing, see how much a Vietnam visa costs.
Ready to hand it over?
Get your Vietnam eVisa now →Does your passport need a Vietnam eVisa at all?
Passports from 39 countries, including the United Kingdom, France, Germany, Japan, Singapore and South Korea, are visa-free for Vietnam for up to 45 days, so no eVisa application is needed for a short trip.
If your passport is one of those 39, no delayed application is holding you up. Present a valid passport on arrival, with at least 6 months of validity beyond your trip. The digital Pre-Arrival Declaration still applies to everyone arriving without a Vietnamese passport, so complete it shortly before you fly.
To stay longer than 45 days you need an eVisa, and we handle that too: from $104 for a single entry at Standard speed, government fee included.
If your passport is not in that group, the 168 passports that need an eVisa include the United States, India, Canada, Australia, China, Brazil, Mexico and South Africa. Our Vietnam visa requirements guide shows the full picture.
Still unsure which problem applies
Ask Sarah a question →Why PassportsAndVisas.com for your Vietnam eVisa?
PassportsAndVisas.com has been a registered passport and visa expediter since 1992, with 500K+ travelers served, and we check, complete and submit your Vietnam eVisa for you.
We handle your Vietnam eVisa for you. We are a private company, not the government. We compare every detail with your passport, check your photo, complete the application and submit it, then keep track of your status.
- Speeds from 7 days to 3 days door to door.
- One total with the government fee included.
- 11,766 customer reviews.
- Phone support on (800) 860-8610.
“My experience with visa and passport was great, I was a little worried about the whole process, sending paper work I tough it was going to take long but specialist who I got assigned help me out through out the whole processes great job end up having my passport in 7 days after I make my firs payment”
Ask Sarah about your Vietnam eVisa, or start your application now. Verified 2026-10-21.
Get a checked, submitted application.
Get your Vietnam eVisa now →How do you prevent Vietnam eVisa problems?
To prevent Vietnam eVisa problems, copy your name, passport number and dates exactly as they appear in your passport, apply before you leave home, and use a front-facing white-background photo with no glasses or hat.
- Match your name, passport number and dates to the passport, character by character.
- Apply before leaving home, because the eVisa cannot be issued to someone already in Vietnam.
- Use a front-facing photo on a white background with no glasses or hat.
- Choose an arrival point on the approved crossings list, and enter and leave on the same passport.
- Keep 6 months of passport validity beyond your trip.
- Leave extra time around Lunar New Year and public holidays.
For the full process, see How Do I Get a Vietnam eVisa? and the Vietnam eVisa service page.