Please provide one clear copy of your passport's information page.
You will need to provide a color COPY of your Green Card (Permanent Resident Card) or other proof of legal status in the United States.
If your US visa is in your passport, as in most cases, then that passport MUST be sent.
PLEASE NOTE: At the discretion of the Embassy/Consulate they reserve the right to ask for the original Green Card or Visa.
Once gathered, please EMAIL your passport copy, proof of US residency copy, and travel itinerary to your personal account manager for processing. You will NOT need to ship any physical documents for this visa. Your loose-leaf travel document will be shipped to you upon visa completion.
The Cuba entry visa will be a loose-leaf document that you must carry with you during your travel to Cuba. You must keep both sides of the loose leaf visa. One side will be surrendered at the port of entry and the other will be needed in order to exit Cuba.
Everything went smooth and quick. Had a contact phone number for questions which was a direct extension so no automated system. Found the service pricey but think all companies are pretty much the same..