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Passport Frequently Asked Questions

 

  1. What is a Passport ?

  2. When do I need a Passport ?

  3. What is the difference between a passport and a visa ?

  4. Do I need to use Passports and Visas.com?

  5. Why does the government take so long to process my application ?

  6. The Passport Acceptance Agent told me they could get it done, why ?

  7. How does Passports and Visas.com help me ?

  8. Does a child require a passport ?

  9. How do I renew my passport ?

  10. I have never had a U.S. Passport / My passport was lost/stolen. How do I get a new one ?

  11. My child under 16 needs a passport.  How do I get one ?

  12. I was recently married/divorced.  How do I change the name on my passport ?

  13. My child is too young to sign his/her own passport.  How do I sign my child's passport ?

  14. How long is a passport valid ?


What is a Passport?

A passport is an official government document that certifies one's identity and citizenship and permit's a citizen to travel abroad and the case of a United States passport to enter back into the United States.

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When do I need a  Passport?

The answer depends upon which country you planning to visit.  A passport is required by many countries upon entry to their country.  Also, a document indicating proof of citizenship is always required to re-enter the United States.  In some instances (Mexico, Canada, etc.), a valid driver's license and a birth certificate will suffice as the proof of citizenship; however, as indicated many countries require a passport to gain entry to their country and the United States State Department "recommends" a passport as evidence of citizenship in ALL cases.

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What is the difference between a passport and a visa?

A passport is an official government document that certifies one's identity and citizenship.  The passport serves two purposes: to regain entry to the country of citizenship (i.e. the United States) and is a requirement by many countries to gain entry to the country you are visiting.  

A visa is an official government document that temporarily authorizes you to be in the country you are visiting.  Many countries require a visa to gain entry.  The visa usually is in the form of a stamp IN the passport and is obtained from the country you are visiting.

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Do I need to use Passports and Visas.com?

The State Department can take over 6 weeks to process your passport.  

Even the government's "expediting service" can take over 4 weeks.

Passports and Visas.com assists travelers who are traveling within these timeframes and our service is guaranteed!

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Why does the government take so long to process my passport application?

The United States Passport Service, which is part of the State Department processes over seven million passports each year.  This number has been increasing at an annual rate of over 10% per annum.  There are fifteen national offices around the country which process the seven million passport applications.  Sheer volume alone does not allow the Passport Service to process the applications quickly, let alone within a week or so - which many of our customers demand.

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The Passport Acceptance Agent told me they could get it done, why?

Unfortunately, the Department of State website indicates that "regular" passport applications are processed in 25 days.  The website also indicates that expedited orders are returned within a week.

Unfortunately, this misinformation is often quoted by the Acceptance Agents.  Most likely the reason for this problem is the Acceptance Agents are involved in the beginning of the process and are simply "Acceptance Agents", as their name implies.  They never receive feedback from those who miss their trips because they did not get their passports in time.

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How does Passports and Visas.com help me?

Passports and Visas.com is a passport-expediting service registered with Passport Agency to act as an agent on behalf of US Citizens in need of an expedited passport. 

Our service is:

  • Our web site easily guides you through the complicated process of applying for a passport step by step. If you encounter a problem or have a question, you can contact us via an 800 number or via email.

  • Once we receive your application, we hand-carry your application through the passport agency.  If we encounter a problem we have relationships with the Passport agency to overcome special issues as swiftly as possible.

  • Once we receive your passport, we can send it back to you via FedEx.

  • All of this can be done within 24 hours, not six weeks.

  • And, you can check the status of your order every step of the way with us real-time via the web.

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Does a child require a passport ?

Yes.  Anyone traveling to a country that requires a passport must have their own passport no matter what age.  If your child needs a passport, we can help you.  The process is laid out step by step on our web site, click for complete instructions

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How do I renew my passport?

The process is laid out step by step on our web site, click for complete renewal instructions.  Once you send us your completed documents and expired passport, we'll process the passport and return the new and old passports to you.  It is a good idea to keep the expired passport as it's considered proof of citizenship.

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I have never had a U.S. passport / My passport was lost or stolen. How do I get a new one?

In brief, you'll need to fill out an application, gather documentation and present these items in person to a passport acceptance clerk.  The process is laid out step by step on our web site :

Click here if you have never had a U.S. passport.

Click here if your passport was lost or stolen.

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My child who is under 16 needs a passport. How do I get one?

The process is laid out step by step on our web site, click for instructions. Once you send us the child's completed documents, we'll process the passport and return the new passports to you. 

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I was recently married/divorced.  How do I change the name on my passport?

The process is laid out step by step on our web site, click for instructions.

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My child is too young to sign his/her own passport.  How do I sign my child's passport?

In the space provided for the signature, the mother or father must print the child's name and sign their own name. Then, in parenthesis by the parent's name, write the word (mother) or (father) so we know who signed for the child.  

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How long is a passport valid?

Age

Validity

16 and older

10 years

15 and younger

5 years

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